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Lead Guest Service Representative
Tired of the same old job day in and day out. The Marriott Pyramid North is looking for energetic front office supervisors to join our team. |
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Who Will this Job Appeal To? |
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- Energetic
- People Person
- Strong Customer Service Skills
- Friendly
- Fast Learner
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Responsibilities for this Position |
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- The first contact with a guest.
- Checking in the guest, verifying reservations.
- Listen to the guest needs, while anticipating any additional needs.
- Establish guest's needs with a proactive approach of checking on previous stays.
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
- Must live in the local area or within commuting distance.
- Local applicants will be considered first.
- Must be willing to work a variety of day/night and weekend shifts.
- Requires supervisory experience.
- Must be able to read, write and speak English.
- Must be able to converse in basic English.
- Requires strong organizational skills.
- Must be able to work independently.
- Able to be on your feet for long periods of time.
- Able to lift at least 15 pounds.
- Excellent people skills.
- Must meet grooming standards.
- Meet/exceed customer expectations.
- Computer experience strongly desired.
- Must meet or exceed the team expectations.
- An energetic personality.
Educational Requirements:
- High School degree or equivalent.
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Compensation |
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| Wage | $9.25 per hour | | Shift | Swing | | Hours | Hours include AM and PM shifts
Full Time
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Benefits |
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| Paid Vacation | 6 days after 1st year
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- Medical Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Dry Cleaning/Laundry
- Free Parking
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- Meals
- Matching 401-k
- Educational Assistance
- Company Hotel Travel Discounts
- An Equal Opportunity Employer
- We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
- EOE/AA
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How to Apply |
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Job #91328 — Lead Guest Service Representative
Marriott Pyramid Hotel |
5151 San Francisco Road NE
Albuquerque, NM 87109 |
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Management |
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Property Description |
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| New Mexico landmark hotel, has great reputation. Recently completely renovated. Very low turnover with high associate morale. High volume and very profitable.The Marriott Albuquerque Pyramid North is a "Santa-Fe", southwestern-style hotel featuring an open ten-story atrium with a rock waterfall and lush greenery. Located on I-25 in the Journal Center Business Complex and minutes from Historic Old Town, the Sandia Tram, and the ABQ Airport. All guest rooms feature high-speed internet access, two-line phone with dataport, voicemail, coffeemaker, hairdryer, iron and remote-control cable television with pay-per-view movies and WebTV. Over 54 two-room suites and a concierge level with upgraded rooms and private lounge. Facilities include a restaurant and a lobby lounge, Business Center, indoor/outdoor pool, fitness room, gift shop and over 27,000 square feet of flexible meeting space. |
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Why People Like to Work for Us |
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- Opportunity for Career Growth
- Cross training in various departments.
- Great Benefits for Full-Time associates.
- Low Management turnover.
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Awards |
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- Ranked #1 in Safety Awareness.
- Marriott Service Certificates awarded to several associates for outstanding service.
- Ranked #1 in competing hotels in Albuquerque.
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Property Statistics |
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| Year built | 1986 |
| Last year renovated | 2005 |
| Number of rooms | 310 |
| Meeting rooms | 19 |
| Sq. ft. of meeting space | 27,000 |
| Banquet capacity | 1,000 |
| Number of employees | 190 |
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| | Our top markets | |  Group
Corporate
Transient
| | Computer software | | Excel, WordPerfect, MARSHA, PMS, DELPHI, Acrobat, Powerpoint, Microsoft Outlook, Timesaver NG, ADP |
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| Revenues |
ADR | $100.00 |
Annual Revenue | $14MM |
Rooms Revenue | $8MM |
F&B Revenue | $5MM |
Recreational/Other | $1MM |
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| | Market share | 112% |
| Guest satisfaction rating | High |
| Last inspection score | 89% |
| Number of F&B outlets | 2 |
| F&B revenues split |
Outlets
Banquets | 20%
80% |
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Food & Beverage Outlets |
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| Restaurants | Casual/3 meal
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| | Lounges | Lobby
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Amenities |
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| Hotel Amenities | - 1 Indoor/Outdoor Pool
- 1 Fitness Facility
- 1 Gift Shop
- Business Center
- Concierge services
| - Dual Line Telephones
- Data ports
- High Speed Internet-All Rooms
- In-room coffee/tea
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Internet Links |
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Map |
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How to Apply |
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Job #91328 — Lead Guest Service Representative
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