Today, John Q. Hammons Hotels Management, LLC, maintains a long tradition of quality with a renewed passion. We’re building upon his legacy of success and focusing on the future of the company – developing new properties that are sure to excel while continuing to outperform our competitors at the properties we manage.
John Q. Hammons Hotels are consistently awarded the highest honors in guest satisfaction and overall excellence. Our new atrium-style developments continue to lead the industry in both meeting space and guest experience. With extraordinary associates and an experienced management team, we remain the nation’s premier independent builder, developer, owner and manager of upscale, full-service hotels.
About the Management Team
The Sales & Catering department works very closly with each client to ensure their needs are met and the department also works with our other departments to ensure that every guest need is met with complete satisfaction.
Our practices are fair and our staff is fun to work with. Creative ideas are always welcomed and teamwork is taken to extremes.
Typical Promotion Paths
Experience as a member of either a Sales or Catering team plays an important role in being chosen for this position. All candidates for this position must be a person who enjoys creatively developing innovative catering functions. All Managers must be able to demonstrate strong leadership and communication skills not only to their department and other departments but to our guests as well.
How a Person Can Make an Impact in This Job
The ability to think outside of the box and looking at every challenge as an opportunity for a win.
Who Will this Job Appeal To?
Someone who enjoys a property that aggressively sells social and other catering functions.
A person who enjoys creatively developing innovative catering functions.
An individual who enjoys selling a property that professionally services groups.
Someone who wants to join a very progressive company.
An individual looking for promotion.
The Ideal Candidate for this Position
We are seeking a candidate who is creative, tenacious, driven and above all, hospitable. We seek the right person to join our award winning team.
Scope of this Position
Position will be responsible for supervising/managing/overseeing the following departments: Catering
In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Catering Manager
Requires a minimum of 2 year(s) of supervisory experience.
Requires a minimum of 4 year(s) of experience.
This position reports to: Director of Sales
Must have experience at properties of similar size and quality.
Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
Overnight travel for this position: 5%
Job Requirements
Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
Maintain or exceed budgeted sales and profits in all catering areas.
Develop and implement effective marketing plans for generating catering revenues.
Experience evaluating each piece of catering business to ensure business can be properly serviced.
Carefully review all contracted services to assure proper contribution to profits.
Understand role market fluctuations have on up-selling opportunities.
Re-book business before they leave.
Experience providing A /V equipment and operating A/V as a profit center.
Optimize room rental charges.
Maintain close client relationships with in-house groups.
Monitor sales performance of Catering Sales Managers.
Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.
Maintain ongoing training program for Catering employees.
Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
Ability to put together creative and innovative menus based on skills of the kitchen.
Work closely with Chef on pricing specialty menus.
Audit log book daily.
Managerial Requirements:
Clear, concise written and verbal communication skills.
Ability to sell concepts and ideas to management, peers, and employees.
Maintain a good working relationship with guests, groups, and personnel from other departments.
Demonstrate team building experience.
Track record promoting an atmosphere of teamwork.
Demonstrate ability to lead by example.
Build morale and spirit.
Participative management style.
Use a "hands-on" approach to management.
Solid career progression up through the ranks.
Abilities to inspire, train, and develop people for promotion.
A mentor who has inspired, trained, and developed people for promotion.
Experience training and cross-training employees.
Instill a guest service attitude in all employees.
Experience training and developing employees with limited education/experience.
Instill a "can-do" attitude in employees.
Coach employees how to resolve and de-escalate conflicts.
Instill a calm, organized approach in all situations.
Business Skills:
Strong technical skills.
Excellent time management skills.
Work with limited support.
Strong organizational skills.
Good knowledge of computers.
Strong customer service orientation and skills.
Excellent listening skills.
Exceptional detail in follow-up.
Strong budgetary, projections, and cost control skills.
Excellent cost control skills
Ability to produce consistent profits.
Solid scheduling experience.
Follow/enforce company policies and procedures.
Resolve problems.
Assume responsibility/accountability.
Excellent safety and sanitation skills.
Understand security requirements.
Thorough understanding of HR requirements and regulatory agency requirements.
Ability to create, develop, and make formal presentations using audio/visual aids.
Create courteous, friendly, professional work environment.
Provide overall direction, coordination, and ongoing evaluation of operations.
Creative problem solving skills.
Ability to quickly evaluate alternatives and decide on a plan of action.
Think creatively.
Teach suggestive selling techniques.
Forecasting skills.
Solid skills selling and negotiating programs/projects.
Understand basic asset management.
Consistently call on new customers and develop new business.
Involved with local community to develop business.
Juggle and balance needs of company and owner.
Educational Requirements:
BA/BS 4-5 year degree or foreign equivalency.
Compensation
Salary
DOE
Bonus
payable quarterly
Relocation
We will pay relocation costs as agreed upon at time of hiring
Benefits
Paid Vacation
Yes
Paid Time Off
Yes
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Free Parking
Matching 401-k
Company Hotel Travel Discounts
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
The Embassy Suites Omaha - Downtown/Old Market is ideally located in the heart of Omaha’s historic Old Market district, near the Holland Performing Arts Center, Orpheum Theatre and Qwest Center. Numerous businesses call the area home, as do Grace University, Creighton University and the University of Nebraska at Omaha. Surrounded by unique shopping and entertainment choices, the hotel offers the best stay of all Omaha hotels, whether you’re traveling on business or looking for a discount family vacation.
Several major corporations call the area home, including Berkshire Hathaway and ConAgra Foods. Gallup University, Creighton University and the University of Nebraska at Omaha are just a short drive away.
Rated a three-diamond hotel by AAA, guests will enjoy spacious two-room suites with a complimentary cooked-to-order breakfast every morning and nightly Manager’s Reception*. Each suite features high-speed Internet access, refrigerator and microwave. Great dining is available in the onsite Falling Water Grille.
With more than 12,000 square feet of flexible event space, the Embassy Suite Omaha – Downtown/Old Market can easily accommodate groups of any size. Each meeting room is equipped with the latest in meeting technology, including high-speed Internet access and state-of-the-art audiovisual equipment. A professional staff of event professionals and caterers will assist in every aspect of planning.
Why People Like to Work for Us
We provide excellent training programs to prepare employees for advancement We provide crodd-training programs Existing employees are notified each time a new position becomes available We offer Medical, Dental, Vision, and Life insurance to all full-time employees
Awards
Our Hotel was the number one Embassy Suites Hotel in the chain for 1998. We recently recieved out 10 Outstanding Quality Assurance Evaluation.
Corporate