|
Guest Service Assistant Manager
Would you like the chance to use your superior guest service skills in order to provide an outstanding experience for our guests? |
 |
Who Will this Job Appeal To? |
|
- A person who enjoys autonomy within narrowly defined guidelines.
- An individual who enjoys selling room upgrades and return reservations.
|
Scope of this Position |
|
- Prefer candidate with Hilton experience.
|
Job Requirements |
|
- Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
- Familiar with Front Office/Reservations training techniques.
- Track record resolving customer complaints to benefit of guests and the property.
- Participate in MOD program.
Managerial Requirements:
- Use a "hands-on" approach to management.
Business Skills:
- Strong customer service orientation and skills.
- Excellent listening skills.
- Resolve problems.
- Assume responsibility/accountability.
- Creative problem solving skills.
Educational Requirements:
- High School degree or equivalent.
|
Compensation |
|
|
Benefits |
|
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
|
- Matching 401-k
- Company Hotel Travel Discounts
- An Equal Opportunity Employer
- We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
|
|
How to Apply |
|
Job #128811 — Guest Service Assistant Manager
Embassy Suites Charleston |
300 Court St
Charleston, WV 25301 |
| Phone | (304) 347-8700 | | Reservations | (304) 347-8700 |
|
|
Management |
|
|
Property Description |
|
- West Virginia's only all suite hotel
- Located in the heart of downtown Charleston, WV
- Three diamond rating from AAA
- Across the street from the Charleston Town Center Mall
|
|
Why People Like to Work for Us |
|
- 8 of 22 managers promoted from hourly positions
- Promoted 4 managers in 2006
- We provide excellent training programs to prepare employees for advancement
- Existing employees are notified each time a new position becomes available thoughtout the hotel and company
|
|
Awards |
|
- 9 consecutive Outstanding Quality Assurance inspections
- 2005 "Expect the Best of West Virginia" Award
- #4 in the company for the 2006 Associate Opinion Survey
- 2006 Best Hotel in Kanawha County Award
|
|
Property Statistics |
|
| Year built | 1997 |
| Last year renovated | 2007 |
| Number of rooms | 253 |
| Meeting rooms | 13 |
| Sq. ft. of meeting space | 15,000 |
| Banquet capacity | 1,000 |
| Number of employees | 150 |
|
| | Our top markets | |  Transient
Corporate
Group
| | Computer software | | Microsoft Office, Delphi, OnQ, Micros |
|
| Revenues |
ADR | $128.00 |
Annual Revenue | $117MM |
Rooms Revenue | $8.8MM |
F&B Revenue | $2.9MM |
|
| | Market share | 150% |
| Guest satisfaction rating | 80 |
| Number of F&B outlets | 1 |
| F&B revenues split |
Outlets
Banquets | 30%
70% |
|
|
Food & Beverage Outlets |
|
| Restaurants | Casual/3 meal
|
|
|
Amenities |
|
| Hotel Amenities | - 1 Indoor Pool
- In-room whirlpool/jacuzzi available
- 1 Fitness Facility
- 1 Gift Shop
- Business Center
- Dual Line Telephones
- Data ports
- High Speed Internet-All Rooms
| - In-room coffee/tea
- In-room refrigerator
- In-room microwave
- Newspaper (Mon-Fri)
- Complimentary cooked to order breakfast
- Evening managers reception
- Video lottery
- Shuttle Service
|
|
Internet Links |
|
|
Map |
|
|
How to Apply |
|
Job #128811 — Guest Service Assistant Manager
|
|
