OUR CULTURE: Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. Our associates are proud to work here!
Responsibilities for this Position
The Driskill Hotel, managed by Destination Hotels & Resorts and located in downtown Austin, is a four-star, AAA four-diamond hotel that seeks to provide the finest in service, ambiance, and hospitality.
Built as the showplace of a cattle baron in 1886, The Driskill has long been Austin's Grande Dame and a center for politics and high society.
Today, The Driskill offers deluxe accommodations and five-star dining in true Texas luxury.
It stands apart as a landmark of refined hospitality with a rich appreciation of the past and an elegant vision for the future.
The Driskill strives to maintain a working relationship with community organizations to ensure the growth and welfare of Austin and its citizens.
It is the role of the staff at The Driskill to maintain a distinguished national and international reputation.
The Driskill is a member of Historic Hotels of America.
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ESSENTIAL FUNCTIONS:
Greet guests with a friendly and sincere welcome, respond promptly with accurate and creative suggestions to meet their needs
Make arrangements for guests upon request and confirm the activities
Strong judgement skills, and the ability to prioritize many requests
Resolve guest challenges quickly
Use a clear and articulate speaking voice with proper verbiage. Exercise judgement while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests. Appropriately arrange and confirm recreational, dining, and/or business activities for both inside and outside the property.
Promptly answer phones using a positive and articulate speaking voice with proper verbiage. Exercise judgement while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests. Appropriately arrange and confirm recreational, dining, and/or business activities for both inside and outside the hotel.
Keep detailed and accurate records of all guest interactions and requests through daily paperwork and log sheets. Handle guest mail and small packages, leaving messages when necessary.
Constant upkeep of all desk resources, including refilling brochure rack, making copies of fliers when low, and keeping desk organized and clean. Update all information at desk to keep current and up to date, including revising disks and master copies, as well as informing fellow Concierges through the Diary, Fliers and Announcements, and Memo Book.
Resolve guest challenges, conducting thorough research to develop the most effective solution for the guest. Listen and extend assistance in order to resolve challenges quickly and efficiently, using experienced judgement and discretion.
Perform Business Centre functions according to guest requests after normal business hours, including sending and receiving facsimiles, making photocopies, and performing basic computer functions.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
SPECIFIC JOB KNOWLEDGE, SKILL & ABILITY:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Individuals must posses and demonstrate the ability to interact with all guests, internal and external, effectively with tact and diplomacy in line with property's service standards.
Ability to effectively deal with internal and external guests, some of whom may require high levels of patience, tact, and diplomacy in an effort to diffuse anger and/or collect accurate information to resolve challenges.
Ability to suggest a wide variety of local and statewide attractions for guest entertainment, as well as ability to give accurate and clear directions.
Basic mathematical and calculator skills to prepare simple calculations without error.
Ability to listen to, speak, and write English effectively and clearly.
Ability to accurately access and input information using a moderately complex computer system.
Ability to stand or sit for long periods of time, as well as constant bending, stooping, and extending of arms.
Hearing and visual ability to observe and detect signs of emergency situations.
REQUIRED SKILLS:
Knowledge of the City of Austin
Ability to deal with internal and external guests
Vast knowledge of the statewide attractions and the ability to match attractions with guests desires
Basic mathematical skills
Strong written and oral communication skills
Able to stand or sit for long periods of time
QUALIFICATION STANDARDS:
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EDUCATION:
Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.
EXPERIENCE:
Prior Customer Service experience required.
Prior Front Desk, Concierge, or other hospitality experience preferred.
Candidate must have a strong knowledge of the surrounding area and all recreational, hospitality and business related information.
Le Cles D'Or preferred.
GROOMING:
Highly professional appearance, ability to maintain a neat, clean and well-groomed appearance (specific standards available).
Technical Requirements:
Must live in the local area or within commuting distance.
Compensation
Wage
Highly Competitive Wage
Hours
Full Time, Permanent
Benefits
Paid Vacation
Yes
Personal Leave
Yes
Medical Insurance
Dental Insurance
Disability Insurance
Life Insurance
Vision Insurance
Matching 401k - immediately vested
Company Hotel Travel Benefits
Medical Flex Spending Accounts
Employee Referral Program up to $5,000
Fantastic Work Environment
Paid Vacation
Paid Holidays
Personal Leave
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
The Driskill Hotel, managed by Destination Hotel & Resorts and located in downtown Austin, is a four star, AAA four-diamond that seeks to provide the finest in service, ambiance and hospitality.
Built in 1886 as the showplace of a cattle baron, The Driskill Hotel in Austin, Texas has long been Austin's Grande Dame and a center for politics and high society.
Today, The Driskill Hotel offers deluxe accommodations and five-star dining in true Texas luxury. It stands apart as a landmark of refined hospitality with rich appreciation of the past and an elegant vision for the future.
The Driskill strives to maintain a working relationship with community organizations to ensure the growth and welfare of Austin and it's citizens. It is the role of the staff at the Driskill to maintain a distiguished national and international reputation.
The lobby of The Driskill Hotel sets the initial tone of comfort and elegance with three-story columns framing a marble floor and stained-glass dome ceiling.
Guests select from 188 rooms and suites distributed between the Historic Wing - with soaring ceilings, elaborate woodwork and balconies- and the Traditional Wing, built in 1929 and featuring art deco styling and the colors of the Texas Hill Country.
All accommodations at The Driskill Hotel include original art, ornate beds, dramatic draperies and high-speed Internet access. The opulence continues in theme suites such as the Cattle Baron's Suite, the Yellow Rose Bridal Suite and the Renaissance Bridal Suite.
Under the direction of Executive Chef Josh Watkins, the renowned Driskill Grill and 1886 Café & Bakery add to the The Driskill Hotel's status as a favored gathering place, while its grand function rooms impress delegates with their high-tech capabilities and elegant appointments.
A well-equipped Business Center takes care of everyday office needs and a Fitness Studio addresses guests' physical well-being with workout areas, a stretching room, two massage tables and a sauna.
Hospitality as a fine art requires experience, attention to detail and discretion. At The Driskill Hotel in Austin, Texas, the staff strives to make every moment of every visit a masterpiece.
Why People Like to Work for Us
WHO WE ARE:
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development.
Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business and service plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size.
This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring a different perspective to the hotel management business.
OUR CULTURE:
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination Hotels & Resorts.
Casual/3 meal