OUR CULTURE: Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. Our associates are proud to work here!
Responsibilities for this Position
=========================
The InterContinental Tampa is conveniently located in the Tampa Westshore business and shopping district, just three miles from Tampa International Airport and minutes from downtown Tampa and the Tampa Convention Center.
The hotel is within walking distance to the Westshore Plaza Mall and just a short drive from International Plaza Mall. For sports enthusiasts, we're within five miles of Raymond James Stadium, home of the Tampa Bay Buccaneers; Legends Field, spring training site of the New York Yankees; and the St. Pete Times Forum, home of the Tampa Bay Lightning and numerous concerts and special events.
Step inside the Intercontinental Tampa and enjoy the relaxed spirit of Florida's West coast.
Enjoy fine dining at Shula's Steak House and relax in Shula's No Name Lounge.
Enjoy spectacular views of Tampa Bay and a beautiful sunset from the ninth floor outdoor heated pool and exercise room.
=========================
The hotel is comprised of 322 guest rooms, 12,000 square feet of flexible meeting space including a 5,000+ square foot Grand Ballroom.
=========================
ESSENTIAL FUNCTIONS:
Retrieve or carry guest items from/to cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages into/out of vehicles or onto a bell cart to transport items throughout hotel to designated suite. Navigate bell cart through public areas, guest suite corridors and to elevators. Requires physical stamina to stand, lift carry and walk continuously for duration of shift.
Escort guests to room using resort service standards - visually inspect room and report room deficiencies to housekeeping or PBX immediately such as non-working telephones, missing towels, etc. Point out suite features and directory for reference.
Organize and store luggage as necessary in a designated area.
Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, resort services, directions to local attractions, function rooms, car rentals, airline service, etc.
Greet guests immediately with a friendly and sincere welcome according to standards. Remain calm, attentive, and responsive especially during heavy resort activity and emergencies.
Read and match luggage tags, write claim tickets and detach portion to give to guests.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
REQUIRED SKILLS:
Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage weighing up to 70lbs. continuously throughout the shift.
Ability to stand, walk and/or sit and continuously perform the essential job functions.
Sufficient manual dexterity in both hands to be able to load and unload luggage.
Ability to perform tasks requiring bending, stooping, kneeling and waling significant distances on property.
Considerable knowledge of city and surrounding areas.
Ability to learn and perform all essential job functions accurately and safely with minimal supervision within two weeks after Pointe Professional begins work.
QUALIFICATION STANDARDS:
========================
EDUCATION:
Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.
EXPERIENCE:
Prior guest service or other Hospitality experience preferred
LICENSES OR CERTIFICATES:
Valid and current driver’s license.
Clean driving record.
License checks will be conducted periodically.
APPEARANCE:
Highly professional appearance.
Technical Requirements:
Must live in the local area or within commuting distance.
Compensation
Wage
Highly Competitive Wage
Hours
Full Time, Permanent
Benefits
Paid Vacation
Yes
Personal Leave
Yes
Medical Insurance
Dental Insurance
Disability Insurance
Life Insurance
Vision Insurance
Matching 401k - immediately vested
Company Hotel Travel Benefits
Medical Flex Spending Accounts
Employee Referral Program up to $5,000
Fantastic Work Environment
Paid Vacation
Paid Holidays
Personal Leave
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
After a $20 million renovation, the Intercontinental Tampa will be the newest luxury hotel in the bustling, upscale Westshore business & shopping district. Centrally located in the heart of Tampa, the hotel is 3 miles from Tampa Airport and 5 miles from downtown and the Convention Center. The Intercontinental Tampa is conveniently located to area attractions including Raymond James Stadium, Legends Field, The St Petersburg Times Forum and the beautiful Gulf Coast Beaches. World class shopping and dining are all within walking distance of the hotel.
The Intercontinental Tampa features 323 elegantly appointed guestrooms and 21,000 sf of newly renovated meeting space including two spectacular garden atriums; making the hotel the perfect location for meetings, events and social gatherings.
Among the many amenities our guests enjoy are; wireless Internet access, flat screen televisions, fully stocked refreshment bars, twice daily housekeeping service, airline kiosks and concierge services.
Enjoy snacks & refreshments in our lobby cafe, which includes built in business functionality to make it the ideal location for business or leisure. Relax with friends in Shula's Steak House or No Name Lounge where you will enjoy exceptional service in this world class restaurant created by legendary Miami Dolphins coach Don Shula.
Why People Like to Work for Us
WHO WE ARE:
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development.
Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business and service plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size.
This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring a different perspective to the hotel management business.
OUR CULTURE:
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination Hotels & Resorts.
Our associates are proud to work here!
Property Statistics
Last year renovated
2007
Number of rooms
322
Food & Beverage Outlets
Restaurants
Steakhouse
Lounges
Lounge
Amenities
Hotel Amenities
Analog Dial-up
Coffee/Tea Maker
Phone with Voice Mail
Work Desk w/ Lamp
ATM/Cash Machine
Bathrobe
Beauty Salon
CD Player
Color TV
Concierge Services
Cordless Phone
Desk Level Electrical Outlet
Dry Cleaning Pickup/Laundry
Free Morning Newspaper Delivered to Room
Gift Shop
Hairdryer
Health & Fitness Center (On-Site)
High-end Video Equipment
High-speed Internet Access
Ice Machine
In Room Movies - Pay Per View
In Room Movies - Premium Cable
In Room Video Check-out
Internet Browser TV
LANGUAGES SPOKEN BY HOTEL STAFF -Arabic, Croatian, Czech, English, German, Greek, Macedonian, Portuguese, Russian, Serbian, Slovak, Slovene, Spanish
Microwave Oven
Mini Bar
Mini Refrigerator
Newsstand
Number of Phones in Room - 2
Outdoor Pool
Safety Deposit Box available at Front Desk
Same Day Dry Cleaning
Scale
Shoe Shine
Sound System
Speaker Phone
Stereo
Telephone Jack Adapter Available
Turndown Service Cable / Satellite TV
Two-Line Phone
Unstaffed Business Center
Video Rental
Video Review / Checkout
Wireless Data Connection
WorldLink - Power and Phone/Internet Connector
Internet Links
InterContinental Tampa http://www.ichotelsgroup.com/intercontinental/en/gb/locations/ov erview/tampa
Steakhouse