The Columbia Sussex Corporation has been a leader in the Hospitality Industry since 1972. The Columbia Sussex Corporation owns, operates, and manages Hotels & Resorts all over the United States, Canada, Cayman Islands, and on St. Maarten. These includes upscale boutique hotels, conference style hotels and our luxurious 4 diamond resorts. The Columbia Sussex Corporation now owns and operates over 70 properties and continues to grow.
What Our Employees Say About Us
FRONT DESK Submitted January 24, 2008 WORKPLACE CULTURE: The company is wonderful. They do like to promote from within. Hard work will lead to a definite promotion. INTERVIEW PROCESS: Hiring process is thorough, yet relaxed. BUSINESS OUTLOOK: I look forward to many years of growth.
Training We Provide
The Columbia Sussex Corporation takes pride in training and developing Managers from within the company. We offer Management Trainee Programs which can provide a fast growth track for ambitious individuals.
Typical Promotion Paths
This is a position that provide opportunities for good career growth. As we continue to grow, we need to bring in high quality employees who can grow and prosper in their career path.
How a Person Can Make an Impact in This Job
By overseeing all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction.
Who Will this Job Appeal To?
People who enjoy working at a property that takes an active role in the community.
Someone who wants to join a very progressive company.
The Ideal Candidate for this Position
Someone from the Greater New York/Long Island area. A person who understands the Long Island marketplace. Someone who has worked in a similar quality property.
About the Boss
The General Manager is a fair, open-minded supervisor who believes in letting his staff do their jobs with a minimum of intervention.
Scope of this Position
RESPONSIBILITIES INCLUDE:
Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
Check and control room reservations, front office systems, supplies inventory, scheduling
Responsible for scheduling of all Front Office personnel. Manage payroll and control costs using Labor Standards.
Ensure that staff adheres to all credit/cash policies and procedures to reduce bad debts and rebates. Perform quality audits and take corrective action when appropriate.
Assist staff members in handling guest issues that may arise.
Ensure that problems are addressed as soon as possible, and seek input from the employee on the problem. Develops plans with the employee to resolve issues and follow up with feedback and encouragement.
Responsible for department supervisors are dependable and accessible to their employees and project a positive, professional, and polite attitude at all times.
Participate in completing, and presenting to employees, performance reviews in a timely manner.
Ensure that staff adheres to all established standard operating procedures of the Hotel.
Ensure that discipline within the Front Office is administered in a fair, firm and consistent manner.
Responsible for developing recognition programs within the Front Office and seeing that they are administered in a prompt, consistent and expedient manner.
Position will be responsible for supervising/managing/overseeing the following departments: Hotel Front Office Operations.
In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Hotel Front Office.
Requires a minimum of 2/5 year(s) of supervisory experience.
This position reports to: General Manager
Job Requirements
Must be a citizen of this country or possess a valid work permit.
EDUCATION:
Bachelor's Degree preferred; however, any combination of education and training within hotel supervisory/ management may also be considered
EXPERIENCE:
Minimum of two to five years experience as supervisor of Office Operations and or management experience.
SKILLS:
Ability to work in a fast paces environment and manage a large diverse work force.
Capable of motivating staff and promote self improvement
Technical Requirements:
Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, Bell staff, and Guest Services.
Ability to motivate Front Office & Reservations Employees to continuously upsell.
Familiar with Front Office/Reservations training techniques.
Verifiable record improving guest service and satisfaction.
Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.
Participate in MOD program.
Managerial Requirements:
Clear, concise written and verbal communication skills.
Maintain a good working relationship with guests, groups, and personnel from other departments.
Demonstrate team building experience.
Build morale and spirit.
Use a "hands-on" approach to management.
Business Skills:
Strong technical skills.
Strong organizational skills.
Good knowledge of computers.
Strong budgetary, projections, and cost control skills.
Create courteous, friendly, professional work environment.
Centrally located, the Melville Marriott is the largest full-service hotel in Suffolk County.
We feature:
5,000 square foot atrium enclosed lobby
369 sleeping rooms with High Speed Internet Access
Concierge Level
24 hour fitness facility
Indoor pool
Full-service restaurant and lounge
We also offer 21,000 square feet of meeting space with high speed internet access.
Melville is ideal for business & pleasure.
Restaurants & Lounges
Atrium Lobby Lounge - Open for dinner with Light Bar Menu. Bistro 49 (American) - Open for breakfast, lunch, dinner. Pizza Hut (Available through Room Service)
Meeting Space Highlights
14 meeting rooms 21,000 sq ft of total meeting space Largest meeting room is Grand Ballroom with maximum meeting space of 10,272 sq ft and maximum seating capacity of 1,200 Maximum of 21 breakout meeting room(s) Exhibition space on-site
Awards
Mobil Travel Guide Stars: 3
AAA Diamonds: 3
Property Statistics
Number of rooms
371
Meeting rooms
21
Sq. ft. of meeting space
21,000
Food & Beverage Outlets
Restaurants
Bistro Regional American
Lounges
Lobby
Amenities
Hotel Amenities
GENERAL ROOM AMENITIES
Air conditioning
Alarm clock
Bottled water
Coffee maker/tea service
Crib
Individual climate control
Internet browser/Web TV
Iron and ironing board
Luxurious bedding - down comforters, custom duvets, cotton-rich linens
Bistro