Director of Housekeeping

Property: Sheraton Austin Hotel Austin, TX	Managed by: HEI Hotels & Resorts Norwalk, CT

Why You Want to Work for Us

HEI views our associates as our greatest resource, and we hire and develop the best.
We have a culture of winning; we embrace change, thrive on challenge and always seek to surpass our personal bests.
Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving... yet stable, consistent, enduring.
It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded.
Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential.
And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.
An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.

Scope of this Position

• PROPERTY OVERVIEW:
• =================
• The Sheraton Austin Hotel is a landmark situated in the cultural heart of downtown Austin.
• We are next door to the Capitol, and just steps from the University of Texas, the allure of the Sixth Street/Warehouse District and Austin’s burgeoning business district.
• Our associates are part of a cohesive team dedicated to our collaborative success, and we were recognized as one of the “Top Employers in Central Texas” in 2006.
• The Sheraton Austin is proudly owned and operated by HEI Hotels and Resorts, who’s core investment is passionate people.
• JOB DESCRIPTION
• =================
• Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
• Develop housekeeping and laundry budget.
• Develop and implement controls for expense management.
• Conduct periodic inventory of guest supplies, small equipment and linen as required.
• Utilize labor management tools to schedule and control labor costs.
• Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
• Ensure compliance of housekeeping and laundry standard operating procedures and policies.
• Operate department pursuant to OSHA requirements and guidelines.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Job Requirements

• Must be a citizen of this country or possess a valid work permit.
• 5+ years management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• High School diploma or equivalent required; Bachelor’s Degree preferred.
• Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.
• Able to work with other department leaders.
• Able to resolve guest, supervisor and associate conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Command of the English language both written and verbal.
• HEI Hotels and Resorts is an equal opportunity employer M/F/V/D

Compensation

Benefits

How to Apply

Job #128778 — Director of Housekeeping

Submit your Résumé or Job Application online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.

Management

Property Description

Why People Like to Work for Us

Property Statistics

Year built 1986 Last year renovated 1997 Number of rooms 365 Meeting rooms 16 Number of employees 180		Our top markets    Government  Corporate Peak season Spring & Summer

Food & Beverage Outlets

Restaurants  Mexican  Regional American

Lounges  Lobby  Lounge  Piano

Amenities

Internet Links

Sheraton Austin Hotel http://sheraton.com/austin

HEI Hotels & Resorts http://www.heihotels.com

Map

How to Apply

Job #128778 — Director of Housekeeping

Submit your Résumé or Job Application online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.