Someone who enjoys working with smaller groups on meetings and events.
A person who wants to promote our property and the services it has to offer by interacting with local businesses, event planners, and other potential customers.
Someone who likes to grow and maintain excellent relationships with clients.
A person who is detail oriented and able to keep track of many details, working directly with client to coordinate all details of an event.
People who enjoy selling properties that properly service groups.
People who want to fine tune their sales skills.
Scope of this Position
Receive and promptly respond to customer inquiries, prepare and send requested materials to clients, complete and send RFPs and contracts to potential clients
Coordinate details pertaining to Rooming Lists and BEOs, and distribute Rooming Lists and BEOs
Lead site inspections, educate Event Planners on hotel procedures, develop realtionships within the community
Document and report all sales activities
In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Sales
This position reports to: Director of Sales
Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
Overnight travel for this position: 5%
Job Requirements
Must be a citizen of this country or possess a valid work permit.
Exhibit comptuer skill including word processing, spreadsheets, familiairity with brand specific property Management Systems.
Excellent analytical skills for measuring business potential and value to the hotel
Ability to interact effectively with customers and hotel personnel from all departments.
Technical Requirements:
Enjoy asking for business and closing sales.
Consistently make cold calls.
Consistently book repeat business.
Maintain consistent verbal and written communication with clients.
Conduct familiarization trips.
Make onsite and field presentations to prospective clients.
Work effectively with Rooms, Recreation, Catering, Conference/Convention Services, and Banquet Departments.
Develop budgets and projections for assigned market segment(s).
Participate in local community to develop business.
Attend trade shows and participate in sales blitzes.
Excellent phone sales skills.
Managerial Requirements:
Clear, concise written and verbal communication skills.
Experience making presentations in front of groups.
Instill a calm, organized approach in all situations.
Business Skills:
Excellent time management skills.
Strong organizational skills.
Excellent knowledge of computers.
Strong customer service orientation and skills.
Excellent listening skills.
Exceptional detail in follow-up.
Solid scheduling experience.
Resolve problems.
Assume responsibility/accountability.
Creative problem solving skills.
Ability to quickly evaluate alternatives and decide on a plan of action.
Think creatively.
Consistently call on new customers and develop new business.
Involved with local community to develop business.
Educational Requirements:
High School degree or equivalent.
Compensation
Bonus
payable quarterly
Relocation
We will pay relocation costs as agreed upon at time of hiring
Benefits
Paid Time Off
Yes
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Matching 401-k
Company Hotel Travel Discounts
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
The Renaissance Charlotte Suites Hotel is designed to match the charm and beauty of one of the South's greatest cities. Ideally situated near world-class sporting events, arts and entertainment, shopping and dining, the hotel is perfect for both business and pleasure. Here you can enjoy all the southern hospitality Charlotte has to offer, and revel in the modern comfort of this truly magnificent hotel. Located only 5 miles from Charlotte/ Douglas International Airport, the hotel boasts 275 thoughtfully designed 2-room suites including: parlor with sleeper sofa, 2 dual-line telephones with voice mail and data port, microwave, coffee maker, refrigerator, and iron and ironing board. Enjoy our complimentary fitness center with sauna and whirlpool, business center with high-speed Internet access and a complimentary shuttle to the airport. We have 19,000 square feet of elegant banquet space, which includes one of the area's largest ballrooms.
Why People Like to Work for Us
#3 in Guest Satisfaction among Renaissance Hotels Eastern Region
#8 in Guest Satisfaction among all Marriott Full-Service Hotels in the Eastern Region
First Year of Operation in 2000
Free surface parking lot.
First all-suite Renaissance Hotel ever built.
First Renaissance brand hotel built in the Carolinas.
Excellent benefit package available to full-time associates including medical, dental, vision, and life insurance.
Paid time off accrual for full-time associates.
401-K options.
Associate meal program.
Cross-training and promotional opportunities available.
John Q. Hammons is the largest independent developer of first class full-service hotels in the United States
Awards
John Q. Hammons Hotel Food and Beverage Team of the Year Award 2000.
Renaissance Hotels and Resorts Customer Excellence Award 2003.
Renaissance Hotels and Resorts Operational Excellence Award 2002.
Renaissance Hotels and Resorts Outstanding Performance Award 2000.
Renaissance Hotels and Resorts Market Most Improved 2002.
Renaissance Hotels and Resorts Sales Leadership Award 2005.
Renaissance Hotels and Resorts Outstanding Audio Visual Team Mid Atlantic Division 2000.
Renaissance Hotels and Resorts Outstanding Culinary Team Mid-Atlantic Division.
Renaissance Hotels and Resorts Leadership Excellence Award and Customer Service Award 2000.
AAA Diamond Rating of 3
Michelin Rating of 3
Property Statistics
Year built
1999
Last year renovated
2006
Number of rooms
275
Meeting rooms
18
Sq. ft. of meeting space
19,000
Banquet capacity
1,020
Number of employees
187
Revenues
ADR
$125.00
Annual Revenue
$15.75MM
Rooms Revenue
$9MM
F&B Revenue
$4.75MM
Market share
110%
Guest satisfaction rating
Top 20% of all Renaissance Hotels NA
F&B revenues split
Outlets Banquets
27% 73%
Food & Beverage Outlets
Restaurants
Fine Dining Pizza
Regional American
Lounges
Lobby
Amenities
Hotel Amenities
Indoor Pools
Fitness Facility
Gift Shops
Business Center
Concierge services
Dual Line Telephones
Data ports
High Speed Internet-All Rooms
In-room coffee/tea
In-room refrigerator
In-room microwave
Newspaper (Mon-Fri)
Complimentary airport shuttle up to 11:00pm
Room Service
Buffet breakfast offered in addition to a la carte dining.
Only 6 miles from the largest shopping mall in the region
Just 6 miles from downtown Charlotte.
Only 10 miles/15 minutes from Carowinds Amusement Park.
24 hour buisness center for registered guests.
In room dryer, iron, and ironing board.
Two 27' color televisions
Free Movies via On Command
On Command pay movie channel
Sony Playstation in Parlor
Video checkout capabilities
Dining and Entertainment Kiosk in Lobby
Boarding Pass Kiosk in Business Center
Executive boardroom
Presidential Suite
Laundry and Dry-Cleaning service available Monday - Friday.
Guest laundry facility.
Bath and Bodyworks aromatherapy products in guest suite.
Fine Dining