Hospitality Ventures, an established, dynamic, hotel ownership and management company is seeking successful, entrepreneurial driven Reservations Manager candidates who desire to make a significant, valuable and rewarding contribution towards company goals, as well as fulfilling their career aspirations. If you are seeking a resort that prides itself on exceeding guest expectations and delivering service excellence using the most professional operating standards and a Company that promotes and rewards creativity and innovation, we invite you to apply!
The Shores Resort & Spa is looking for hardworking, dedicated, professional and cheerful Associates with positive, outgoing and caring attitudes who love to smile and work in a fun and creative atmosphere while maintaining the highest standards of guest service. When you join The Shores, you join a Team of guest service dedicated professionals.
We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We help develop our associates and provide support for them to grow their careers. Our associates are proud to work here!
Who Will this Job Appeal To?
We are seeking a professional with intimate knowledge of the luxury boutique hotel market in Daytona Beach as well as Central Florida.
An individual who enjoys working at a property that has been well maintained.
Individuals who enjoy working at a property that develops people for promotion.
An individual who enjoys selling room upgrades.
A person who enjoys a property that provides ongoing training to employees.
The Ideal Candidate for this Position
This person will oversee all aspects of reservations management and be responsible for maximizing revenue and profit associated with rooms inventory. Working closely with the General Manager and Director of Revenue Management, the Reservations Manager will assist in determining the hotels' leisure sales strategy and pricing and ensure effective implementation of strategies. Will also be responsible for all related reporting and analysis to identify future opportunities and ensure strategic plans are executed and communicated.
The candidate must possess the minimum qualifications of having at least two years of reservations supervision/management experience in a property of similar scope and service.
Scope of this Position
Must have SMS - Springer Miller System experience and mastery
This is a hands on management position.
Reservations Manager will lead the team and be involved in day-to day department operations.
Successful track record of selling and upselling success
Position will be responsible for supervising/managing/overseeing the following departments: Reservations
In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Front Office, Reservations
Requires a minimum of 2 year(s) of supervisory experience.
Approximate full time staff under this position: 5
This position reports to: Director of Revenue Management
Must have experience at properties of similar size and quality.
Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
Experience teaching reservationists how to up-sell consistently.
Work closely with FO and Sales Departments.
Coordinate with FO, Catering & Sales to accommodate group and corp. accounts.
Experience working closely with travel agents/airlines.
Solid sales skills and enjoy selling and teaching others to sell.
Enjoy working in a fast paced environment.
Managerial Requirements:
Clear, concise written and verbal communication skills.
Ability to sell concepts and ideas to management, peers, and employees.
Ability to clearly and concisely present technical subjects.
Maintain a good working relationship with guests, groups, and personnel from other departments.
Track record promoting an atmosphere of teamwork.
Demonstrate ability to lead by example.
Build morale and spirit.
Use a "hands-on" approach to management.
Experience training and cross-training employees.
Instill a guest service attitude in all employees.
Instill a "can-do" attitude in employees.
Coach employees how to resolve and de-escalate conflicts.
Instill a calm, organized approach in all situations.
Business Skills:
Strong technical skills.
Excellent time management skills.
Strong organizational skills.
Excellent knowledge of computers.
Strong customer service orientation and skills.
Excellent listening skills.
Exceptional detail in follow-up.
Solid scheduling experience.
Follow/enforce company policies and procedures.
Resolve problems.
Assume responsibility/accountability.
Create courteous, friendly, professional work environment.
Creative problem solving skills.
Think creatively.
Forecasting skills.
Understand basic asset management.
Consistently call on new customers and develop new business.
Involved with local community to develop business.
Juggle and balance needs of company and owner.
Educational Requirements:
High School degree or equivalent.
Compensation
Salary
Competative Salary
Benefits
Paid Vacation
Yes
Medical Insurance
Dental Insurance
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
Typically known for high energy NASCAR racing and its annual Bike Week, Daytona Beach has a flip side to its personality: a beach town perfect for a romantic getaway or family vacation.
With its wide, sandy and drivable beaches, Daytona is also home to The Shores Resort & Spa.
This AAA four diamond boutique retreat overlooks the Atlantic Ocean and offers 212 magnificently appointed guest rooms and suites with spectacular views and boasts 300+ thread count linens and 42” flat screen plasma televisions complete with DVD/CD player.
Experience the detail at The Shores Resort & Spa.
Daytona's only AAA Four-Diamond luxury beachfront hotel, The Shores Resort & Spa combines the exciting spirit of Daytona Beach with unparalled service and amenities.
Oceanside sundeck with outdoor swimming pools, Jacuzzi, beachfront cabanas, Tiki Bar, beachside fire pits and miles of white-sand beach
Azure restaurant for indoor and beachfront fine dining, featuring signature dishes and an extensive wine selection
Indulge, a spa oasis that integrates pure and natural ingredients that nourish the skin, relax the mind and replenish the body. A calming oasis is always within reach.
Celebrating a special event, a wedding or corporate meeting - spacious indoor and outdoor function areas offer elegant settings for any occassion.
Nearby access to all the fun of Daytona Beach - water sports, family and cultural attractions, motorsports, festivals, sporting events and more
Surf, sand, service and style. The Shores Resort & Spa offers a personalized approach to guest service, designed to create an individual experience for the most discerning, well traveled guest.
Accommodations
The Shores. Central Florida's Premier Oceanfront Resort. Each luxurious accommodation at The Shores Resort & Spa presents a refreshing retreat with breathtaking views of Daytona Beach, the Atlantic and Intracoastal Waterway. The elegant, distincitive and warm atmosphere draws you in from the moment you arrive. Elegant furnishings, warm hues, Italian marble bathrooms and pillow-top beds help you sink into a relaxed, Florida beach state of mind.
And, as the only AAA Four Diamond resort among all the beach hotels in Daytona Beach, Florida, The Shores Resort & Spa also offers a variety of personalized guest services and amenities to ensure your ultimate comfort.
Dining
Azure presents chef-driven, ocean-inspired cuisine artfully infused with regional flavors and a touch of fun.
In our spirit of personalized service, we serve delicious and tempting fare everywhere you turn - at the pool, by the ocean, in your room, and in your private beach cabana. Best of all, we offer Daytona's only fine-dining oceanfront restaurant - where our cuisine is rivaled only by our panoramic ocean views.
Indulge Spa
Daytona's only luxury, boutique-style spa refuge, Indulge at The Shores Resort soothes, comforts and pampers guests at our Florida spa resort, as well as local customers who want to escape to a day spa in Florida for a couple of hours.
From our intimate treatment rooms to our unique spa rituals, Indulge envelopes you in an oasis that nourishes your skin, relaxes your mind and replenishes your body.
Awaken to an early morning sunrise. Breathe in the fresh ocean air. Whisper gently to your mind, body and soul.
Be still in the moment. Indulge.
Meetings & Events
Set your expectations high - we'll exceed them. When you're looking for the perfect Florida meeting facility or event location, look no further than The Shores Resort & Spa.
Our Florida meeting resort presents a variety of unique settings that inspire creativity, productivity and celebration. Many feature high-speed Internet access, comprehensive audiovisual capabilities and always a knowledgeable technical assistance staff. And, whether yours is a large or intimate gathering, you'll receive a level of personalized service unmatched in the area, ensuring that your Daytona Beach event is a resounding success.
More than 25,000 square feet of flexible indoor and outdoor meeting space
Outdoor Ocean Terrace for al fresco receptions and dinners
Oceanfront boardrooms
Cloud-level meeting facilities feature expansive ocean and waterway views
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Recreation
Countless possibilities for your Daytona Beach Florida vacation. Stretch out on the beach with a good book. Or soak up all the fun that Florida has to offer. In either case, The Shores offers an endless selection of recreation in Florida - entertainment and activities, here at the resort, in Daytona and beyond.
Why People Like to Work for Us
The Shores Resort & Spa Management team fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun.
We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the resort.
Your role will be integral to our success.
We strive to create a work place culture that values family and community.
We help develop our associates and provide support for them to grow their careers.
Our associates are proud to work here!
The Shores Resort & Spa is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, creed, ancestry, disability or any other personal characteristic protected by federal, state or local law.
Our Guiding Principles
Deliver Heroic Service
Keep All Promises
Build Strong Relationships
Work With Passion
Keep It Fun
Continuously Improve
Our Associate Philosophy
Establish General Managers as the business leader of their hotel, while holding them accountable to clearly defined, realistic and mutually agreeable goals
Provide Associates with timely and valuable training, support, tools, and the resources necessary for achieving Operational Excellence
Maintain a family-like, caring atmosphere
Provide a results-driven environment where success is celebrated
Provide effective information, communication, feedback and measurement systems
No surprises!
Awards
The experts think we're quite spectacular as well.
Recommended Hotel 2007 - Conde' Nast Johansens AAA Four Diamond Hotel Since 2005 Top 40 Fabulous Florida Resorts 2006 - Orlando Leisure Gold Key Award 2006, 2007 & 2008 - Meetings & Conventions Fodor's Choice 2008 Designated Member of the Florida Green Lodging Program
What Our Guests Say About Us!
What a Great Stopover!
What a great stopover! We stayed at The Shores on July 21 - July 23, 2009, enroute to Cape Canaveral. There we boarded the Disney cruise ship, Wonder. We enjoyed ou stay so much, that it was hard for us to leave the property. We usually stay in Destin, but The Shores will now top our list for a stop over. No one in our party had been to Daytona Beach, so the whole experience was different. Love the hotel, lounge, bar, spa & restaurant, the town, the beach and the ocean. We will be back, again soon. Thanks for making our trip most enjoyable. Posted by Allen & Pat Carambat
Fantastic Resort
Stayed at The Shores for 4 nights 7/29/09 thru 8/2/09. Absolutely fantastic. Rooms were spotless, as was the entire Resort. Staff was excellent and friendly. Common areas were every nice. Food was excellent from all three restaurants. Most comfortable beds I every slept in. Used the fitness center all four days, and it was great to see they had free weights as well as the standard equipment. I will be back time and time again. I honestly would not change a single thing. Posted by Rob Matthews
ALL WAS GREAT
I COULDN'T FIND ANYTHING WRONG WITH THIS HOTEL. AND I TRIED. THE ROOM WAS CLEAN, SPACIOUS AND COMFORTABLE. CHECK IN WAS A BREEZE. HELPED FIND RESTRAUNTS AND NAVIGATE US AROUND TOWN. BEAUTIFUL HOTEL FIRE PITS ARE GREAT AT NIGHT GAVE US SOMETHING TO DO WITH OUR CHILDREN WITHOUT GOING OUT OF THE HOTEL. YOU WOULD NOT REGRET A STAY AT THIS HOTEL. Posted by DANA EDWARDS
Property Statistics
Year built
1974
Last year renovated
2004
Number of rooms
212
Number of F&B outlets
1
Food & Beverage Outlets
Restaurants
Fine Dining Poolside
Lounges
Lounge Poolside
Amenities
Hotel Amenities
GUEST SERVICES:
Wireless high-speed Internet access throughout resort
24 hour in-room dining from Azure
Covered garage, valet and self-service parking
Personal check-in ambassadors
Full-service concierge
Nightly turndown service available upon request
Express checkout
Wake-up calls
Dry cleaning service Monday-Friday
Valet laundry service
Bell services
Daily Newspapers available in our lobby
In-Room DVD/CD with complimentary library of DVDs
Beach Towels
In-Room iHomes
GUEST AMENITIES:
Full-service Indulge spa
Oceanfront pool
Azure restaurant and bar
Tiki Bar and cabana service
24-hour in-room dining from Azure
Fitness center
Business services available through Guest Ambassador
Cabana rentals
Spa Amenities
INDULGE SPA
Indulge offers a comprehensive menu of exotic treatments, including massage therapies, signature rituals, body scrubs and wraps, facial care, ritual baths and body indulgences.
We set out on a journey to bring you the most exotic and treasured treatments from places like Australia, Bali, Japan and Turkey - to create personalized therapies that reflect the best of global and local influences.
At The Shores Resort and Spa in Daytona Beach, breathe in the fresh ocean air, be still in the moment at Daytons'a only luxurious boutique spa - Indulge.
Fine Dining
