OUR CULTURE: Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. Our associates are proud to work here!
Scope of this Position
Named one of the Top 100 New Hotels in the World by Conde Nast Traveler, Hotel ICON is a luxurious downtown Houston hotel located at the heart of the city's legal and business districts.
Designed by renowned San Francisco design firm Candra Scott & Anderson, this $35 million historic reinvention of the landmark Union National Bank building, built in 1911, features 12 stories of custom-designed period furnishings, opulent décor and original artwork.
A top destination for discerning business and leisure travelers, Hotel ICON offers the finest amenities and personalized service.
Enjoy the pinnacle of Houston culinary art at our new and exciting restaurant concept VOICE, spoil yourself with an appointment in our BALANCE Day Spa, or burn off stress anytime, day or night, at Hotel ICON's extensive Executive Fitness Facility.
Hold a memorable and finely polished event, wedding or meeting in Hotel ICON's 5,000 square feet of elegant Houston event space.
Whether you're coming to Houston for business or pleasure, Hotel ICON's central location, outstanding amenities, spectacular accommodations and dedication to upholding the highest standards of excellence in service and quality will encourage you to stay as long as you wish and come back again and again.
Renowned for its style, elegance and charm, Hotel ICON continues to be featured world-wide as one of Houston’s hottest destinations.
BASIC FUNCTION:
The Manager will assist the Director of Operations in overseeing the complete operation of VOICE Restaurant including staff scheduling, restaurant cleanliness, financial cost control, opening and closing procedures, food and beverage promotion and incentive programs, supervisor and staff training, staff decorum, appropriate disciplinary actions, while promoting a healthy and positive working environment in addition to minimizing the employee turnover rate, and ensuring policies and procedures of the Hotel Icon are consistently exercised.
A commitment to the highest quality of service in the outlet is a priority.
ESSENTIAL FUNCTIONS:
1. Responsible for overseeing In Room Dining, Banquets and our "Award Winning Voice Restaurant".
2. Monitor and critique food quality and service levels.
3. Hiring, and training of all staff.
4. Forecasting and scheduling of staff according to occupancy levels.
5. Daily tracking of payroll and revenue.
6. Coaching and counseling staff, as well as holding monthly meetings for staff.
7. Ensure physical atmosphere and cleanliness of restaurant, including inspecting table tops, and side-stations.
8. Monitoring of all current inventories and assist in end of the month inventories.
9. Responsible for working with purchasing agent to order new product.
10. Attending department head, conference review, food and beverage and pre-con meetings as required.
11. Responsible for timely performance evaluations of staff.
12. Maintaining profitability of restaurant through forecasting and staffing.
13. Communicate with management team on all upcoming events, promotions, new products, etc.
14. Handling of guest complaints in a professional and efficient manner.
15. Providing a pleasant and efficient atmosphere for staff and guests.
16. Work closely with Chef and kitchen staff on all upcoming events, and provide with immediate guest comments and feedback to ensure guest satisfaction.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school diploma or equivalent.
Five years restaurant experience.
Two years management experience.
Knowledge of Micros.
Ability to make quick, reasonable decisions in high stress situations.
Excellent customer service skills.
Pleasant and positive personality.
Well organized.
Knowledge of suggestive selling techniques and the ability to use them during service.
Extensive wine and food knowledge.
Ability to educate staff in service and service mechanics.
Compensation
Salary
Highly Competitive Salary
Benefits
Paid Vacation
Yes
Personal Leave
Yes
Medical Insurance
Dental Insurance
Disability Insurance
Life Insurance
Vision Insurance
Matching 401k - immediately vested
Company Hotel Travel Benefits
Medical Flex Spending Accounts
Employee Referral Program up to $5,000
Fantastic Work Environment
Paid Vacation
Paid Holidays
Personal Leave
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
Elegantly discreet yet boldly contemporary. Grandly romantic yet personally comforting. Expect the unexpected at Hotel ICON, a recipient of Conde Nast Traveler's esteemed Gold List 2007, and the Houston destination of choice for discerning guests seeking a respite from the conventional hotel experience.
See and be seen by captains of industry, fashion enthusiasts, well-heeled international travelers and neighborhood locals lured to Hotel ICON for its many charms. An elusive blend of grand Neo-Classical architecture and dynamic contemporary appointments invite lavish comfort, intimacy and modern efficiency at the confluence of downtown Houston’s dynamic business, theater, legal and sports districts.
Savor mouthwatering dishes at the award-winning VOICE restaurant. Vamp openly in the city's most flirtatious lounge. Relish a relaxing massage or other indulgence at the Balance day spa or in your own suite's lavish bathroom. Challenge yourself with custom equipment in an expansive 24-hour executive fitness center. Host an exquisite, mesmerizing event, wedding or meeting in the ICON's nearly 7,000 square feet of elegantly appointed meeting and event space.
Defy conventional expectations. Expect more from a hotel, not less. Expect Hotel ICON to delight, surprise and reward you at every turn.
Dining
•••••••••
Welcome to VOICE
Hotel ICON is proud to present the next evolution in Houston's dynamic culinary scene. Pairing inspired modern American cuisine with one of the city's most dazzling venues, VOICE restaurant in downtown Houston invites you to Savor, Sip and Socialize.
Expect world-class sophistication and flair without pretension. From blue jeans to ball gowns and from a casual bite to a multi-course masterpiece, Executive Chef Michael Kramer ensures that memories are made at every meal.
Serving breakfast and dinner; featuring a lounge and wine bar, VOICE restaurant is the gathering place downtown Houston has been screaming for.
Wine Vault
What happens when VOICE goes underground and out of earshot? We'll leave that up to you and Chef Kramer...The lower lobby Wine Vault is the perfect setting for private dining and offers a truly intimate experience with the chef and kitchen. Our wine cellar houses some of the world's finest vintages and shares two display windows with the kitchen for a chef's table experience with all the associated energy but little of the noise.
Why People Like to Work for Us
WHO WE ARE:
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development.
Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business and service plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size.
This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring a different perspective to the hotel management business.
OUR CULTURE:
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination Hotels & Resorts.
Our associates are proud to work here!
Awards
Condé Nast Traveler ranked this hotel in Houston one of the Top 700 Hotels in the World in January 2007 and one of the Top 100 New Hotels in the World in 2006. Ranked by Global Traveler as 10 Best Individual Hotels in the United States AAA Four Diamond Award - 2008 Conde Nast Traveler – Gold List 2007 Best of Citysearch awards: • Best Boutique Hotel 2007 • Best Business Hotel 2007 • Best Downtown Hotel 2007 • Best Family-Friendly Hotel 2007 • Best Hotel Dining 2007 • Best Hotel Staff 2007 • Best Hotel View 2007 • Best Pet-Friendly Hotel 2007 • Best Romantic Hotel 2007 • Best Tourist Hotel 2007 • Best Weekend Getaway Hotel 2007 2005 Best Houston Hotel – Playboy 2005 Houston's Coolest Hotel - Southwest Airlines Spirit Good Brick Award Best of 2004 & 2005, Award of Merit Renovation/Restoration – Texas Construction Top 100 New Hotels in the World, 2004 Hot List – Condé Nast Traveler
Property Statistics
Year built
1911
Last year renovated
2004
Number of rooms
139
Number of employees
165
Computer software
Fidelio, Micros, Delphi
Food & Beverage Outlets
Restaurants
Fine Dining
Lounges
Lobby
Amenities
Hotel Amenities
Seating area
Workspace with task lighting and ergonomic chair
Complimentary wireless high-speed Internet access
27" television with interactive cable, on-demand movies and games
DVD and VHS upon request
Web TV with wireless keyboard Web access
Fax/copier/printer upon request
Cordless dual-line speaker phone with data port and personalized voice mail
Oversized personal safe for laptops
Sony stereo AM/FM CD clock radio
Turndown service upon request
Newspaper menu
Fully stocked refreshment center
24/7 valet laundry
In-room dining and select spa services
Complimentary storage of personal items such as workout gear for future visits
Valet Parking
Complimentary cribs
Spa Amenities
The ultimate in personal pampering awaits you at BALANCE Day Spa, where the focus is on your mind, body and soul. Breathe slowly, breathe deeply and relax. Now, what's your pleasure?
Specialty day spa packages
Massages
Body wraps
Facials
Salon services, including tinting, waxing, and nail care
In-room services by appointment
Healthy spa dining available through VOICE restaurant
Fine Dining