This independent Resort property hosts some of the best managers in the industry. Fun, dedicated, and able to make great decisions that benefit the guest and the employee ~ there is literally no better team in the business.
Who Will this Job Appeal To?
A person who enjoys properties that feature their F&B outlets.
The Ideal Candidate for this Position
The Ideal Candidate must have passion, experience, drive, the ability to lead, and a keen eye for detail to ensure absolute quality to the customer. This job is for experienced food & beverage managers or supervisors, who take great pride in the accomplishments of their product and staff.
Scope of this Position
To ensure proper training and supervision of all personnel. To deliver prompt, courteous service in a manner that complies with Food and Beverage standards and company policies and procedures.
Position will be responsible for supervising/managing/overseeing the following departments: RED Restaurant & Bar
In preparing for this position, candidate ideally will have worked in at least the following departments or positions: food & beverage, restaurant, bar
Requires a minimum of 3 year(s) of supervisory experience.
Requires a minimum of 5 year(s) of experience.
Approximate full time staff under this position: 25
Approximate part time staff under this position: 15
This position reports to: Restaurant General Manager
Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
• Excellent customer service practices
• Acts as the General Manager in the absence of the General Manager and is responsible for making decisions that best supports a smooth and efficient operation
• Adherence to departmental and property standards and procedures
• Teamwork: Works efficiently and effectively as member of a team; communicates and cooperates with property staff
Technical Requirements:
Oversee all phases of outlet operations.
Excellent track record continually training outlet staffs.
Closely monitor guests dining experiences.
Run energetic, informative daily lineups.
Maintain impeccable cleanliness standards.
Maintain a strong presence on the floor.
Plan, coordinate & implement special events and holiday functions.
Managerial Requirements:
Clear, concise written and verbal communication skills.
Maintain a good working relationship with guests, groups, and personnel from other departments.
Demonstrate ability to lead by example.
Build morale and spirit.
Participative management style.
Use a "hands-on" approach to management.
Experience communicating, training, and managing multi-lingual staffs.
Experience training and cross-training employees.
Instill a guest service attitude in all employees.
Business Skills:
Excellent time management skills.
Strong organizational skills.
Good knowledge of computers.
Strong customer service orientation and skills.
Excellent listening skills.
Exceptional detail in follow-up.
Solid scheduling experience.
Follow/enforce company policies and procedures.
Resolve problems.
Excellent safety and sanitation skills.
Understand security requirements.
Creative problem solving skills.
Think creatively.
Teach suggestive selling techniques.
Compensation
Salary
$40,000 - $45,000
Benefits
Paid Vacation
Yes
Paid Sick Leave
Yes
Medical Insurance
Dental Insurance
Disability Insurance
Life Insurance
Vision Insurance
Free Parking
Meals
Matching 401-k
Full Use of Resort Amenities
Company Hotel Travel Discounts
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
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Pacific Palms Resort
One Industry Hills Parkway Los Angeles, CA 91744
Phone
(626) 854-2342
Reservations
(800) 524-4557
Management
Managed by
Pacific Palms Management Company
Owned by
Majestic Industry Hills, LLC
Property Description
The Pacific Palms Resort is a one of two exciting new properties of Majestic Realty Corp. Pacific Palms Resort has completed the second phase of renovations valued at $50 million the expansion project included rebuilding our golf club, a new spa, a new fitness center, and an upscale casual dining restaurant. National branding and management restructuring is complete and in place for seven years. Pacific Palms seeks talents searching for opportunities and careers within the Hospitality Industry.
Located on a glorious hilltop and set against the majestic San Gabriel Mountains, Pacific Palms Resort is Los Angeles’ only full-service, destination resort appealing to both leisure and business travelers.
The recently renovated, 650 acre resort features 292 beautifully appointed, oversized guest rooms, each with balcony, a variety of food and beverage options including fabulous fireside dining and cocktail seating on the patio overlooking Celebration Lake. The Spa at Pacific Palms recently opened its doors as the area’s first luxury, lifestyle spa. Celebrating more than 25 years of tradition, the resort also boasts LA’s only 4-star rated golf experience with 36 holes of completely refurbished championship golf on the legendary ‘Ike’ and ‘Babe’ courses.
Just 25 minutes from downtown Los Angeles and centrally located near four major airports and four major interstates, Pacific Palms Resort is Southern California’s finest and most accessible destination resort and conference center. The Pacific Palms Resort is a state-of-the-art conference facility with cutting-edge technology and world-class service standards.
At Pacific Palms Resort, we are PASSIONATE about our property, our customers, our associates and our future. Get out of the mainstream, and follow your instincts. This is the property, you want to be at in Southern California!
Why People Like to Work for Us
The Pacific Palms Resort is a very special place, and it takes special gifts to work here. We only accept applicants and candidates who are ready for the next step in their careers. Our expectation is that only:
Highly motivated, individualist personality types that enjoy working in a fun and challenging environment will apply.
We are looking for happy, professional, hospitality folks
Our associates rate their rate of satisfaction with their jobs and our environment at 87% well above the industry average.
We enjoy special privileges that other properties cannot even imagine. We expect that all candidates will, upon job acceptance, respond back with a sincere PASSION for their new jobs.
Property Statistics
Year built
1979
Last year renovated
2002
Number of rooms
292
Meeting rooms
22
Sq. ft. of meeting space
50,000
Banquet capacity
1,800
Number of employees
650
Our top markets
Group Corporate Recreational
Peak season
Year Round
Computer software
Opera, Delphi, Word
Guest satisfaction rating
87.9
Last inspection score
84.9
Number of F&B outlets
3
F&B revenues split
Outlets Banquets
30% 70%
Food & Beverage Outlets
Restaurants
19th Hole Snack Bar Barbecue Cantonese Casual/3 meal Chinese
Continental Fine Dining Regional American Seafood Steakhouse
Group