HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning; we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving... yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded. Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level. An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.
Responsibilities for this Position
PROPERTY OVERVIEW
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The Atlanta Marriott Northwest is conveniently located within Northwest Atlanta's Interstate North Office Park at the junction of I-75 and I-285, just minutes from Marietta.
Fresh from a multi-million dollar renovation, we have become one of the finest hotels in the Atlanta area through our dedication to service excellence.
We offer 401 renovated guestrooms and 15,000 square feet of flexible event facilities, as well as casual dining at our Flat Iron Grill.
Our associates are part of a cohesive team dedicated to our collaborative success.
The Atlanta Marriott Northwest is proudly owned and operated by HEI Hotels and Resorts, who’s core investment is passionate people.
JOB DESCRIPTION
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Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis. Must be flexible and able to work any shifts including mornings, nights, weekends, and holidays.
Perform any other job related duties as assigned.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
High school diploma or equivalent required, and college degree preferred.
Hotel experience preferred; Prior Marriott experience preferred.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Command of the English language both written and verbal.
HEI Hotels and Resorts is an equal opportunity employer M/F/V/D
Technical Requirements:
Must live in the local area or within commuting distance.
Compensation
Wage
Highly Competitive Wage
Hours
Full Time, Permanent
Benefits
Paid Vacation
Yes
Personal Leave
Yes
BENEFITS - HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most importan
FOR YOUR PHYSICAL AND MENTAL WELLNESS we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits.
FOR YOUR FINANCIAL WELLNESS HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability.
In addition, our 401(k) Savings Plan with matching funds, and discounts through our "YouDecide" and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer
Discover the reinvented Atlanta Marriott Northwest Hotel in Marietta, Ga. Fresh off a multi-million dollar renovation, our Atlanta hotel has become one of the finest in the area.
The Atlanta Marriott Northwest Hotel is just minutes from some of the areas largest corporations including IBM, and GE and only 20 minutes from Hartsfield-Jackson International Airport.
Dining
On-site
Fire Iron Grille AmericanCuisine Open for lunch and dinner
The Marketplace Casual breakfast dining featuring full buffet or ala carte options. Open for breakfast
Across from the Cobb Galleria Convention Center, the Atlanta Marriott Northwest Hotel has 15,000 square feet of flexible event facilities and a professional staff dedicated to creating the perfect meeting experience.
Business & Meetings
When every detail must be perfect, you can count on our advanced facilities and expert meeting professionals to deliver a productive and successful outcome.
Meeting Space Highlights
18 meeting rooms
16,000 sq ft of total meeting space
Largest meeting room is Cobb Ballroom with maximum meeting space of 5,633 sq ft and maximum
Our proximity to the Georgia Aquarium, Atlanta Zoo, and Six Flags Over Georgia make us the ideal destination for your next family adventure.
Social Events & Weddings
From joyous celebrations to fairytale weddings, we bring your visions to extraordinary reality.
Our Atlanta hotel features 401 renovated guestrooms, high-speed internet access, and indoor/outdoor pool.
Guest Room Highlights
Luxuriously appointed with amenities that ensure a comfortable and productive stay
Equipped with high-speed wireless Internet access, 32" Flat ---Panel HD TV, Marriott Plug-in Technology
Featuring the Marriott Revive Bedding Package.
Plug-in-panels offered in all rooms.
Completely Renovated Fitness Center
Whether traveling to Atlanta on business or pleasure you'll find the Atlanta Marriott Northwest uniquely suited to exceed your every expectation.
Why People Like to Work for Us
HEI Hotels & Resorts is a cohesive team creating a legacy as the leading private hospitality owner/operator driven to be recognized by our associates, guests and investors as continually setting a higher standard of excellence. With 28 hotels nationwide under well-known brand names such as Westin, Marriott, Sheraton and Hilton, we are lead by some of the most respected minds in the industry.
At HEI, we are committed to associate development. In order for us to be successful, we need to attract, train and retain the best associates in every market in which we operate hotels. We are dedicated to creating a culture of high energy, high performance, and high integrity with a real commitment to the people who embrace our vision and values.
Join HEI and grow your career with the fastest growing hotel owner/operator in the world.
Property Statistics
Last year renovated
2006
Number of rooms
401
Meeting rooms
17
Sq. ft. of meeting space
15,200
Number of employees
200
Food & Beverage Outlets
Restaurants
Casual/3 meal
Lounges
Sports Bar
Amenities
Hotel Amenities
GENERAL ROOM AMENITIES
Air conditioning
Alarm clock
Bottled water, for a fee
Coffee maker/tea service
Crib
Electrical adapters
Individual climate control
Internet browser/Web TV
Iron and ironing board
Luxurious bedding - down comforters, custom duvets, cotton-rich linens
Casual/3 meal
