Location of job: NORTHEASTERN UNITED STATES, New York
Why You Want to Work for Us
The Columbia Sussex Corporation has been a leader in the Hospitality Industry since 1972. The Columbia Sussex Corporation owns, operates, and manages Hotels & Resorts all over the United States, Canada, Cayman Islands, and on St. Maarten. These includes upscale boutique hotels, conference style hotels and our luxurious 4 diamond resorts. The Columbia Sussex Corporation now owns and operates over 70 properties and continues to grow.
What Our Employees Say About Us
FRONT DESK Submitted January 24, 2008 WORKPLACE CULTURE: The company is wonderful. They do like to promote from within. Hard work will lead to a definite promotion. INTERVIEW PROCESS: Hiring process is thorough, yet relaxed. BUSINESS OUTLOOK: I look forward to many years of growth.
Training We Provide
The Columbia Sussex Corporation takes pride in training and developing Managers from within the company. We offer Management Trainee Programs which can provide a fast growth track for ambitious individuals.
How a Person Can Make an Impact in This Job
By overseeing all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction.
Scope of this Position
We have several openings for FRONT DESK MANAGERS in the NORTHEASTERN United States.
These are positions that provide opportunities for good career growth.
As we continue to grow, we need to bring in high quality employees who can grow and prosper in their career path.
LOCATIONS INCLUDE:
===================
NEW YORK
PENNSYLVANIA
NEW JERSEY
MARYLAND
VIRGINIA
MASSACHUSETTS
WASHINGTON, DC
===============
RESPONSIBILITIES INCLUDE:
Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
Check and control room reservations, front office systems, supplies inventory, scheduling
Responsible for scheduling of all Front Office personnel. Manage payroll and control costs using Labor Standards.
Ensure that staff adheres to all credit/cash policies and procedures to reduce bad debts and rebates. Perform quality audits and take corrective action when appropriate.
Assist staff members in handling guest issues that may arise.
Ensure that problems are addressed as soon as possible, and seek input from the employee on the problem. Develops plans with the employee to resolve issues and follow up with feedback and encouragement.
Responsible for department supervisors are dependable and accessible to their employees and project a positive, professional, and polite attitude at all times.
Participate in completing, and presenting to employees, performance reviews in a timely manner.
Ensure that staff adheres to all established standard operating procedures of the Hotel.
Ensure that discipline within the Front Office is administered in a fair, firm and consistent manner.
Responsible for developing recognition programs within the Front Office and seeing that they are administered in a prompt, consistent and expedient manner.
Position will be responsible for supervising/managing/overseeing the following departments: Hotel Front Desk Operations.
In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Hotel Front Office.
Requires a minimum of 2/5 year(s) of supervisory experience.
This position reports to: Front Office Manager
Job Requirements
Must be a citizen of this country or possess a valid work permit.
EDUCATION:
Bachelor's Degree preferred; however, any combination of education and training within hotel supervisory/ management may also be considered
EXPERIENCE:
Minimum of two to five years experience as supervisor of Office Operations and or management experience.
SKILLS:
Ability to work in a fast paces environment and manage a large diverse work force.
Capable of motivating staff and promote self improvement
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Columbia Sussex Corporation
740 Centre View Boulevard Crestview Hills, KY 41017
Phone
(859) 578-1100
Company Description
Columbia Sussex develops and manages more than 70 hotels and casinos in about 30 states.
BRANDS WE OPERATE ================== HILTON WORLDWIDE
Doubletree Hotels
Hilton Hotels
HOWARD JOHNSON HOTELS
Howard Johnson
INTERCONTINENTAL HOTELS GROUP
Crowne Plaza
INDEPENDENT HOTELS AND RESORTS
Sanibel Harbour Resort & Spa
Tan-Tar-A Resort
MARRIOTT HOTELS & RESORTS
Courtyard by Marriott
JW Marriott Hotels
Marriott Hotels
Renaissance
STARWOOD HOTELS & RESORTS
Sheraton
Westin
WYNDHAM INTERNATIONAL
Wyndham Hotels
Its casinos are located in states such as Mississippi (Lighthouse Point), Louisiana (Amelia Belle), and Nevada (Lake Tahoe Horizon).
CEO William Yung and his family own Columbia Sussex. Yung founded the company in 1972.
Why People Like to Work for Us
Listen to What Our Employees Say About Us!
(Quoted from Vault Career Intelligence at Vault.com)
Front Desk
Submitted January 24, 2008 Workplace Culture The company is wonderful. They do like to promote from within. Hard work will lead to a definite promotion. Interview Hiring process is thorough, yet relaxed. Business Outlook I look forward to many years of growth.
Senior Catering Sales Manager
Submitted September 24, 2005 Workplace Culture Very competitive environment - dynamic, motivating and rewarding environment. Interview 3 rounds of interview. Interviewed with the director of that particular entity Business Outlook Strengths: Rank #3 in the US, even though their size is quite small.
Company Statistics
Year founded
1972
Property Portfolio
Types of properties we operate
Hotel, Resort, Casino
Types of locations
Airports, Resorts, Major Cities, Small Cities, Suburban, Small Towns
Franchise affiliations
BRANDS WE OPERATE ================== HILTON WORLDWIDE
Doubletree Hotels
HiltonHotels
HOWARD JOHNSON HOTELS
Howard Johnson
INTERCONTINENTAL HOTELS GROUP
Crowne Plaza
INDEPENDENT HOTELS
Sanibel Harbour Resort & Spa
Tan-Tar-A Resort
MARRIOTT HOTELS & RESORTS
Courtyard by Marriott
JW Marriott Hotels
Marriott Hotels
Renaissance
STARWOOD HOTELS & RESORTS
Sheraton
Westin
WYNDHAM INTERNATIONAL
Wyndham Hotels
Properties are located in
Alabama, Alaska, Arizona, California, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Ontario, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, Cayman Islands
We are owners and operators with equity in 70+ properties.
Company Characteristics
We are adding additional properties to the portfolio every year.
