HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning; we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving... yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded. Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level. An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.
Responsibilities for this Position
PROPERTY OVERVIEW
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The Atlanta Marriott Norcross is set in Technology Park, 15 miles northeast of downtown Atlanta. Our recently renovated hotel features 218 guest rooms including a concierge level, four suites, indoor pool, casual dining at Chile Lime Restaurant and 4,500 square feet of meeting space.
Our associates are part of a cohesive team dedicated to our collaborative success.
The Atlanta Marriott Norcross is proudly owned and operated by HEI Hotels and Resorts, who’s core investment is passionate people.
JOB DESCRIPTION:
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Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Check station before, during and after shift for proper set-up and cleanliness.
Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
When complete, retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
Replenish beverages as necessary and check with guests for overall satisfaction.
Market and serve upon request any dessert items or specialty coffees.
Operate the Point of Sale procedures to pre-check order and close out the check.
Present the check to guest promptly.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
Maintain a professional appearance and manner at all times.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings, service ware and menu items.
Ability to remember, recite and promote the variety of menu items.
Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift.
Ability to operate beverage and toast equipment.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Ability to operate a keyboard and learn Point of Sale procedures.
Must have the ability to communicate in English.
HEI Hotels and Resorts is an equal opportunity employer M/F/V/D
Technical Requirements:
Must live in the local area or within commuting distance.
Compensation
Wage
Highly Competitive Wage
Hours
Full Time, Permanent
Benefits
Paid Vacation
Yes
Personal Leave
Yes
BENEFITS - HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most importan
FOR YOUR PHYSICAL AND MENTAL WELLNESS we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits.
FOR YOUR FINANCIAL WELLNESS HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability.
In addition, our 401(k) Savings Plan with matching funds, and discounts through our "YouDecide" and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer
Discover the award-winning Atlanta Marriott Norcross Hotel in Norcross, GA that combines exceptional service with a convenient location.
Set in beautiful Technology Park, our Atlanta hotel is just around the corner from the lively downtown area and many local corporations, ideal for both business and pleasure.
The Atlanta Marriott Norcross Hotel is also just a short drive away from Atlanta attractions including Turner Field, Six Flags Over Georgia, Georgia Aquarium and a variety of activities that you'll surely enjoy on your next family getaway to the Atlanta area.
Whether you are traveling for business or pleasure, or planning a meeting or event the Atlanta Marriott Norcross is suited to meet your every need.
Guest Room Highlights
Newly renovated guest rooms all featuring high-speed Internet access. 218 beautifully appointed guestrooms and 4 luxurious suites. Bathrooms featuring granite vanities, bowed shower curtains and aromatherapy bath amenities.
With 5,000 sqft of flexible meeting space, high-speed internet access, and casual dining at the Chili Lime Restaurant the Marriott Norcross is everything you could ever want in an Atlanta hotel.
Business & Meetings
When every detail must be perfect, you can count on our advanced facilities and expert meeting professionals to deliver a productive and successful outcome.
Social Events & Weddings
From joyous celebrations to fairytale weddings, we bring your visions to extraordinary reality.
Chile Lime Restaurant
New American Cuisine with a Southwestern flair.
Open for breakfast, lunch and dinner
Experience a hotel that boasts both quality and convenience at the Atlanta Marriot Norcross Hotel.
Why People Like to Work for Us
Our associates enjoy an environment that is fun, energetic and where everyone knows each other.
We create a workplace where everyone works together to establish business relationships in which everyone fits, feels accepted, has values and contributes. Discover a team that is always looking for ways to do things better.
We provide our associates with the training and authority to make decisions in a positive, supportive environment.
We provide you the flexibility to create your own career path.
We have a strong emphasis on promoting qualified internal candidates and maintaining an environment that fosters and supports career development.
As a full-time associate, you will be eligible for a wide variety of benefits that include medical, dental, vision, voluntary life, supplemental life, disability insurance, employee meals, vacation, room discounts, and an outstanding 401(k) retirement savings plan.
Isn't it everything you have been looking for in an employer?
HEI Hotels & Resorts is a cohesive team creating a legacy as the leading private hospitality owner/operator driven to be recognized by our associates, guests and investors as continually setting a higher standard of excellence. With 28 hotels nationwide under well-known brand names such as Westin, Marriott, Sheraton and Hilton, we are lead by some of the most respected minds in the industry.
At HEI, we are committed to associate development. In order for us to be successful, we need to attract, train and retain the best associates in every market in which we operate hotels. We are dedicated to creating a culture of high energy, high performance, and high integrity with a real commitment to the people who embrace our vision and values.
Join HEI and grow your career with the fastest growing hotel owner/operator in the world.
Awards
Mobil Travel Guide Stars: 3
AAA Diamonds: 3
Property Statistics
Number of rooms
222
Meeting rooms
9
Sq. ft. of meeting space
4,582
Food & Beverage Outlets
Restaurants
Casual/3 meal
Lounges
Lounge
Amenities
Hotel Amenities
GENERAL ROOM AMENITIES
Air conditioning
Alarm clock
Bottled water, for a fee
Coffee maker/tea service
Crib
Electrical adapters
Individual climate control
Internet browser/Web TV
Iron and ironing board
Luxurious bedding - down comforters, custom duvets, cotton-rich linens
Casual/3 meal
