OUR CULTURE: Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. Our associates are proud to work here!
Responsibilities for this Position
ESSENTIAL FUNCTIONS:
To represent the property at the main entry by enthusiastically greeting arriving and departing guests according to standards. Direct traffic at the main entrance to ensure driveway is accessible. Provide luggage assistance. Inform and direct guests as needed.
Meet and greet all arriving/departing guests with a friendly and sincere greeting according to property standards.
Maintain traffic flow and move vehicles to ensure accessibility and ample space for passenger loading and unloading.
Read luggage tags and provide claim tickets to ensure appropriate delivery. Deliver packages, luggage or boxes from cars, busses and vans .When warranted place packages and luggage in a secure area. Log in packages that are delivered for guest and take to the appropriate suite.
Provide guest transportation on property as required. Provide guest assistance as required.
Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, hotel services, directions to local attractions, function rooms, car rentals, airline service, etc.
Direct cabs and limousine drivers as required by guest needs.
Perform all essential functions of bell person as needed.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
SPECIFIC JOB KNOWLEDGE, SKILL & ABILITY:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Individuals must posses and demonstrate the ability to interact with all guests, internal and external, effectively with tact and diplomacy in line with property’s service standards.
Ability to operate a bell cart.
Ability to perform all bell person’s essential functions.
Ability to effectively communicate verbally and in written form in English.
Ability to effectively deal with internal and external guests some of whom will require high levels of patience, tact and diplomacy.
Ability to read English language to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage weighing up to 70lbs. continuously throughout the shift.
Ability to stand, walk and/or sit and continuously perform the essential job functions.
Sufficient manual dexterity in both hands to be able to load and unload luggage.
Considerable knowledge of city and surrounding areas.
Ability to work in adverse weather conditions.
QUALIFICATION STANDARDS:
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EDUCATION:
Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.
EXPERIENCE:
Prior hospitality and customer service experience preferred.
APPEARANCE:
Highly professional appearance, ability to maintain a neat, clean and well-groomed appearance.
Specific standards are available.
Technical Requirements:
Must live in the local area or within commuting distance.
Compensation
Wage
$7.00 per hour
Hours
Full Time, Permanent
Benefits
Paid Vacation
Yes
Personal Leave
Yes
Medical Insurance
Dental Insurance
Disability Insurance
Life Insurance
Vision Insurance
Matching 401k - immediately vested
Company Hotel Travel Benefits
Medical Flex Spending Accounts
Employee Referral Program up to $5,000
Fantastic Work Environment
Paid Vacation
Paid Holidays
Personal Leave
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
Located along "The Rodeo Drive of Washington," Embassy Suites Hotel at the Chevy Chase Pavilion brings you direct access to the very best our nation's capital has to offer. The hotel's towering glass pavilion offers guests an endless variety of food and elegant shops. Directly below, a convenient Metro station easily transports guests to the heart of DC's historical and business centers, delivering them to the many famous attractions of the United States' capital, including the National Zoo, historical monuments, and the world's finest museums.
But most of all, guests delight in the hotel itself. Every room is a comfortable suite, providing spacious respite perfectly suited for extended business trips and short visits alone or with family. Every guest of Embassy Suites Hotel receives a complimentary, cooked-to-order breakfast buffet each morning, and free beverages at the manager's reception every evening. Complimentary use of the Pavilion Health and Swim Club is included with your stay. For true relaxation, visit the Georgette Klinger Spa, just steps off the hotel's lobby, where guests enjoy a discount on all products and services.
Found in the heart of the fashionable Northwest Washington DC, Embassy Suites Hotel is only four miles from the Capital Beltway, nine miles from National Airport, twelve miles from Dulles International Airport, and six miles from Union Station, truly situated at the heart of one of America's great cities.
Embassy Suites Hotel at the Chevy Chase Pavilion comprises eight floors and 198 two-room suites, with one king-sized bed or two double beds, a separate living room, and a dining/work table. The elegant furnishings and luxurious amenities make staying in almost as much fun as exploring the nation's capital. Accommodating for both business and pleasure, each suite includes:
Why People Like to Work for Us
WHO WE ARE:
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development.
Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business and service plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size.
This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring a different perspective to the hotel management business.
OUR CULTURE:
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination Hotels & Resorts.
Our associates are proud to work here!
Property Statistics
Year built
1990
Number of rooms
198
Number of employees
110
Amenities
Hotel Amenities
Indoor Pools
Fitness Facility
High Speed Internet-All Rooms
Separate living room with queen sleeper sofa
Dining/work table
Two dual-line phones with data ports and voice messaging
