Are you passionate about providing your clients with first class memorable experiences? Do you want to shine at a full-service, award-winning property in the heart of Center City Charlotte? Are you a seasoned Event Services & Catering professional? If so, join our team!
We offer a positive and energetic work environment and great benefits, including our Team Member Travel Program with which you can stay at other Hilton Family Hotels at unbelievably discounted rates, a 401(k) plan with a match of up to 4%, a great discount at our new Coastal Kitchen & Bar, and more.
About the Management Team
The Management Team is an experienced and diverse group of people, all bringing various management styles and skills to the table. Many of the managers began their careers with Hilton as Guest Service Associates or Administrative Assistants, and were promoted from within.
What Our Employees Say About Us
Our team members enjoy working in the heart of Charlotte- within walking distance of the Charlotte Convention Center and all of Uptown Charlotte. They also appreciate the bonds that they've formed within the hotel as the hotel serves as their home away from home, and the team members become like family.
Training We Provide
Is very thorough and ongoing. Hilton training is among the best in the hospitality industry; we strive to help team members to not only understand their job, but our Hilton culture as well.
Typical Promotion Paths
The majority of our senior staff, managers, and supervisors started as guest service associates, administrative assistants or other entry level roles as we aim to promote from within. Most of our Directors and Assistant Directors of Catering grew their career from a Catering Management position.
How a Person Can Make an Impact in This Job
By creating memorable experiences for and building lasting relationships with guests and team members alike.
Who Will this Job Appeal To?
People who would enjoy working in a city center property in the heart of Charlotte's Uptown area.
People who enjoy working with top national and local corporate accounts as well as a variety of other client markets, such as associations.
People who enjoy selling properties that properly service groups.
The Ideal Candidate for this Position
Is someone who is naturally friendly and outgoing, has an upbeat personality, and a drive to succeed. In addition, we are looking for someone who has a proven track record of success in hospitality catering/sales and would like to work in one of Charlotte's premier catering venues.
About the Boss
The Director of Sales and Marketing has been a Director of Sales and Marketing for 20 years, and has been in the hotel industry for over 30 years. Hence, he provides his team with a wealth of knowledge and experience.
Scope of this Position
The Director of Catering Sales and Event Services will be responsible for the generations of over $4 million in group banquet and local catering food and beverage revenues.
This senior level leadership position requires an individual with a proven background in direct catering sales, both social and corporate, as well as significant exposure to Convention Services from a large, convention-oriented hotel. In fact, previous experience as a Director of Catering and/or Convention Services at a 300 room hotel or larger is a pre-requisite. The director will oversee a team of three (3) Catering Sales Managers and two (2) Event Services Managers. In addition to meeting personal sales goals, the Director will be responsible for leading, training and motivating the team to meet their individual and collective goals through the development and execution of specific market segment strategies. Sharp analytical skills are needed for accurate monthly forecasting and budgeting purposes.
Candidates must possess and be able to demonstrate excellent communications, organization, sales, leadership and customer service skills. This position calls for the Director to become highly visible in the local community through membership in selected professional and service organizations.
In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Catering Sales &/ Event Services
Requires a minimum of 3 year(s) of experience.
This position reports to: Director of Sales & Marketing
Must have experience at properties of similar size and quality.
Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
Requires at least 3 or more years experience as a Catering or Event Services Management position in a full-service hotel or country club.
Work effectively with Rooms, Catering, Conference/Convention Services, and Banquet Departments.
Strong knowledge of sales skills technique to close on social business opportunities.
Technical Requirements:
Actively participate in industry related organizations.
Enjoy asking for business and closing sales.
Aggressively pursue new accounts on a weekly basis.
Participate in local community to develop business.
Excellent phone sales skills.
Consistently meet or exceed sales goals.
Managerial Requirements:
Clear, concise written and verbal communication skills.
Ability to sell concepts and ideas to management, peers, and employees.
Track record promoting an atmosphere of teamwork.
Use a "hands-on" approach to management.
Instill a calm, organized approach in all situations.
Business Skills:
Excellent time management skills.
Strong organizational skills.
Good knowledge of computers.
Exceptional detail in follow-up.
Ability to produce consistent profits.
Resolve problems.
Create courteous, friendly, professional work environment.
Think creatively.
Consistently call on new customers and develop new business.
Compensation
Bonus
payable quarterly; Quarterly Bonus based on Sales Goals, up to 30% of quarterly salary
Benefits
Paid Vacation
10 days after 1st year
Paid Sick Leave
6 days per year
Medical Insurance
Dental Insurance
Disability Insurance
Life Insurance
Vision Insurance
Meals
Matching 401-k
Company Hotel Travel Discounts
An Equal Opportunity Employer
EOE/AA
How to Apply
Job #128481 — Director of Catering & Event Services
Our $35 million dollar renovation was completed recently and features 400 state-of-the-art guestrooms and our all new Coastal Kitchen and Bar Restaurant, featuring a Southern flavor with a cosmopolitan twist!
When traveling to Charlotte, North Carolina for business or pleasure you will want to stay in our Award-Winning AAA Four Diamond Charlotte hotel, the Hilton Charlotte Center City hotel. This downtown Charlotte hotel is located directly across from the Charlotte Convention Center and just 15 minutes from the Charlotte/Douglas International Airport offering abundant flights to Charlotte and 120 daily non-stop flights with International service.
Play while you stay! Our convenient City Center location puts you close to the action of the cities best attractions, dining and nightlife. No matter the event our Charlotte, North Carolina hotel is close to all the action.
Leisure Attractions near our Hotel in Charlotte
Bank of America Stadium home to the NFL's Carolina Panthers
Bobcats Arena home to the NBA's Charlotte Bobcats (two blocks from our Charlotte Hotel)
NASCAR's Lowes Motor Speedway
Carowinds Theme and Amusement Park
Discovery Place
Concord Mills Mall
The U.S. National Whitewater Center
The Mint Museums of Art, Craft & Design
The Blumenthal Performing Arts Center
The Richard Petty Driving Experience
Mecklenburg Aquatic Center
South Park Mall
The Billy Graham Library
Our Charlotte Hotel's Convenient Business Location
Our Charlotte, NC hotel's Downtown location puts you in the middle of America's Financial and Banking Center.
Wachovia Corporation World Headquarters (connected to our Charlotte Hotel)
Bank of America World Headquarters (adjacent to our Charlotte Hotel)
Duke Energy
AT&T
Federal Reserve Bank
BB&T
Grant Thornton
Ernst & Young
KPMG
Transamerica/Aegon
Coca-Cola Bottling
Times Warner Cable
Presbyterian Regional Healthcare Corp.
Carolinas Healthcare System
Hotel Services and Amenities at our Charlotte, NC hotel
The Hilton Charlotte Center City hotel completed a $30 million dollar total hotel renovation in June 2008 of all guest rooms, suites, meeting space, resturant and lounge resulting in a fresh new cosmopolitan look and feel.
Connected to downtown's largest private health club the Childress Klein YMCA, offering an extensive selection of exercise equipment, free weights, indoor pool and running track for a daily fee. The Best Health club associated with any Charlotte hotel!
Hilton's famous custom made Suite Dreams Beds
Room Service from 6:30 am to 12:00 midnight
Concierge Service
Valet and Self Parking
Same day laundry and dry cleaning services
All rooms are non-smoking
24-hour Business Center
Coastal Kitchen Restaurant serving breakfast, lunch and dinner daily
Coastal Bar for your favorite beverages and appetizers
Over 30,000 sq. ft. of newly renovated Banquet and Function space with both wired and wireless high-speed Internet connections offering the finest meeting facilities in Charlotte directly across from the Charlotte Convention Center
Professional Sales and Catering staff with a Wedding Consultant to assist with your planning needs for meetings, conferences, conventions, banquets, weddings and parties
Travel should take you places™.
MEETING AND BANQUET SPACE
Our Charlotte hotel is the ideal location for a wide variety of meetings and social events. We now have over 35,000 square feet of flexible, well-appointed meeting space and now it is all brand new!
With the Charlotte Convention Center adjacent to our hotel, we are able to service groups from 10 to 20,000 attendees.
Our Hilton hotel in Charlotte, North Carolina is connected to the YMCA, uptown's largest private health club offering an indoor running track, Olympic indoor pool, volleyball and basketball courts, extensive exercise equipment, free weights and massage therapy. The YMCA offers special rates for Hilton Charlotte Center City hotel guests. Call our front desk for details & guidelines of children's policy.
DINING
Savor this Charlotte hotel's fine cuisine at the Union Grill restaurant. Our chef's daily specials are offered daily for breakfast and lunch buffets. Enjoy your favorite appetizers and beverages in our con Coastal Lounge. For business or pleasure, the Hilton Charlotte Center City hotel is the perfect choice!
The Hilton Charlotte Center City is proud to be Charlotte's premier uptown hotel and hospitality employer!
Awards
AAA Four Diamond hotel since Hilton opening in 1998
5 Times Sucessful meeting magazine Pinnacle award winner as one of the best meeting and convention hotels in the US.
Meetings South magazine "Best of the South "Award winner
Our Union Grille restaurant and Union Station lounge are recepients of Wine Spectator magazine's "Award of Excellance" for the large variety of wines by the glass offered.
The Hilton Charlotte Center City hotel received the 2005 Pinnacle Award from Successful Meetings magazine, and 2005 Best of the South award from Meetings South magazine!
Property Statistics
Year built
1990
Last year renovated
2007
Number of rooms
400
Meeting rooms
18
Sq. ft. of meeting space
35,000
Banquet capacity
920
Our top markets
Corporate Group Recreational
Peak season
Spring and fall
Computer software
OnQ, Micros, Delphi
Number of F&B outlets
2
Food & Beverage Outlets
Restaurants
Casual/3 meal Continental
Lounges
Lobby
Amenities
Hotel Amenities
FOR YOUR COMFORT
250 Thread Count Sheets
Accessible
Air Conditioning
Alarm Radio
Arm Chair with Ottoman
Clock Radio w/ MP3 Connection
Connecting Rooms
Curved Shower Rod
Down Pillows Available
Duvet Covers
Easy to Set Alarm Clock Radio
Ergonomic Desk Chair
Granite Counter Tops/Vanities
Handicap Accessible by request
Hilton Serenity Bed
Hilton Serenity CollectionTM
In-Room Movie Channel
LCD Flat Panel TV
Lever Door Handles
Non-Smoking
On-Demand Movies
On-Demand Video Games
Serta Suite Dreams(R) Bedding
Thermostat (adjustable)
Throw Blankets
TV-Cable
TV-Pay per view
TV-Premium HBO,CNN,ESPN
TV-Standard Network
Video Games featured on TV
Widescreen Television
Workstation
FOR YOUR CONVENIENCE
24 Hour Housekeeping
Bathroom Amenities
Coffee Maker
Crabtree and Evelyn Amenities
Desk Level Electric Plugs
Desk Level HSIA Connection
Desk Level Phone Jacks
Hairdryer
High Speed Internet Access
In-Suite Coffee/Welcome Caddy
Internet access in guest room
Iron
Iron/Ironing Board
Newspaper M-F (USA Today)
Remote-Controlled Television
Surge Protected Desk Outlets
Tea/Coffee Making Facilities
Telephone - Auto Wakeup
Telephone - Two Lines
Telephone - Two Phones
Telephone - Voice Mail
Telephone - with Dataport
Telephone-with Speaker phone
Two Phones with Speaker
Two Phones with Voicemail
FOR YOUR CONFIDENCE
Alarms - Audible
Automatic Door Closer
Double Locking Doors
Electronic Locks
Electronic Smoke Detector
Emergency Call Button on Phone
Safe
Scald Proof Shower/Tub
Secondary Locking Device
Thumb Dead Bolt
Visual Strobe/Hearing Impaired
Wide Angle Door Viewer
FOR YOUR BUSINESS CONVENIENCE
Audio/Visual Equipment Rental
Business Center
Complimentary Printing Service
Fax
Meeting Rooms
Modem
Notary Public
Office Rental
Photo Copying Service
Printer
Secretarial Service
Video Conferencing Available
FOR YOUR FAMILY'S COMFORT AND CONVENIENCE
Children's Menu
Cribs
High chairs
Playpen
FOR YOUR COMFORT AND CONVENIENCE
Baggage Storage
Barber Shop
Car Rental Desk
Concierge Desk
Elevators
Foreign Currency Exchange
Gift Shop
Laundry/Valet Service
Local Area Transportation
Lounge
Luggage Hold
Multi-Lingual Staff
News Stand
Room Service
Safety Deposit Box
FOR YOUR FITNESS AND RECREATION CONVENIENCE
The Childress Klein YMCA is a state-of-the-art facility set in the heart of Uptown Charlotte. Located next door in One Wachovia Center and with direct access through the 3rd floor walkway. (From the Hilton Charlotte Center City guest elevator press the fitness center level). Special rates have been set up for hotel guests check with the front desk for details.
Children’s Policy: Children under 16, when accompanied by a parent, are welcome after 6:00pm on Friday and all day on Saturday and Sunday. Those under 16 are limited to use of the indoor track, swimming pool, basketball court, and aerobics floor. Childwatch is available, at no charge, for children 6 months through 8 years old on Saturdays from 8:00am – 1:00pm
Corporate
