OUR CULTURE: Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. Our associates are proud to work here!
Responsibilities for this Position
The Estancia La Jolla Hotel & Spa fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun.
We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.
Your role will be integral to the success of our company.
We strive to create a work place culture that values family, work life balance and community.
We help develop our associates and provide support for them to grow their careers with DH&R.
We are located in the beautiful city of La Jolla.
We promote a great work environment, our associates are extremely proud to work here and of what we have accomplished!
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ESSENTIAL FUNCTIONS:
Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.
Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two way radio, bending, stooping and kneeling as in performing CPR.
Maintain order in the hotel, dealing with the welfare of guests, eg., assisting with door lock challenges, coordinate expedient response to emergency conditions such as fire or safety hazards and threats to life and or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
Memorize and monitor life safety system installed on property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the resort.
Check employee packages as they exit to ensure no food or PSMR property is being removed. Screen persons entering entrances for purpose and authorization.
Receive, record and store lost and found items. Research and respond to inquiries from guests concerning status of items. Mail out claimed items to owner.
Provide accurate information to inquirers for directions, hours of operation, etc.
Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
Assist guests with door lock problems using moderately complex hand-held electronic apparatus.
Other duties assigned by the supervisor.
ESSENTIAL FUNCTIONS ACKNOWLEDGMENT:
I hereby state I can perform the Essential Functions of the position in which I am being hired for, with or without reasonable accommodation.
Accommodations are approved by Management.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
SPECIFIC JOB KNOWLEDGE, SKILL & ABILITY:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
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Thorough knowledge of the layout of the building , function rooms, and some knowledge of the city and surrounding areas.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Perform tasks requiring bending, stooping, kneeling and walking significant distances between and within buildings on the property.
Ability to follow written and or verbal instructions.
Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 200 lbs. Sufficient manual dexterity in hands.
Ability to climb stairs and ladders at a rapid pace.
Ability to perform duties within extreme temperature ranges.
EDUCATION:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
EXPERIENCE:
Prior law enforcement, security experience or military experience preferred.
Must be at least 19 years of age.
APPEARANCE:
Highly professional appearance.
All Pointe Professionals must maintain a neat, clean and well-groomed appearance (specific standards available)
Technical Requirements:
Must live in the local area or within commuting distance.
Compensation
Wage
Highly Competitive Wage
Hours
Full Time, Permanent
Benefits
Paid Vacation
Yes
Personal Leave
Yes
Medical Insurance
Dental Insurance
Disability Insurance
Life Insurance
Vision Insurance
Matching 401k - immediately vested
Company Hotel Travel Benefits
Medical Flex Spending Accounts
Employee Referral Program up to $5,000
Fantastic Work Environment
Paid Vacation
Paid Holidays
Personal Leave
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
A garden oasis, a warm summer breeze, a winding drive to the sea.
Estancia La Jolla Hotel & Spa.
A California Rancho-style coastal sensory retreat where tradition, environment and design blend to renew and inspire. Whether attending a meeting or conference in the Learning Retreat, visiting a company in nearby Golden Triangle or planning a spa getaway, Estancia La Jolla will delight your senses.
Near the beaches of La Jolla and Del Mar, close to San Diego's finest golf courses, including Torrey Pines and minutes from major attractions in San Diego, Estancia La Jolla is the perfect choice for family vacations, romantic getaways or the wedding of a lifetime.
Since the late 1800’s, La Jolla has been a favorite vacation destination for visitors from around the world. With beautiful beaches, fabulous shopping and mild, sunny weather year-round, it is no wonder that visitors continue to flock to this seaside locale.
Just 5 minutes from Estancia La Jolla Hotel & Spa, La Jolla Village is the Rodeo Drive of San Diego! Featuring shops such as Armani, Nicole Miller, Ann Taylor and Tommy Bahama, shopping in La Jolla is pure delight.
After shopping, visit the Museum of Contemporary Art, or the Athenaeum Music and Arts Library. Just a short drive away, you’ll find the world famous San Diego Zoo, Sea World, LegoLand or La Jolla’s own Birch Aquarium. Choose from a myriad of golf options, most notably Torrey Pines Golf Course, also located in La Jolla!
Why People Like to Work for Us
WHO WE ARE:
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development.
Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business and service plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size.
This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring a different perspective to the hotel management business.
OUR CULTURE:
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination Hotels & Resorts.
Our associates are proud to work here!
Property Statistics
Year built
2004
Number of rooms
210
Meeting rooms
16
Sq. ft. of meeting space
26,000
Banquet capacity
400
Number of employees
167
Our top markets
Group Transient Leisure
Peak season
June - August
Computer software
Delphi Sales System
Revenues
ADR
$216.00
Number of F&B outlets
4
Food & Beverage Outlets
Restaurants
Casual/3 meal Fine Dining
Poolside Regional American
Lounges
Lounge Poolside Sports Bar
Amenities
Hotel Amenities
1 Outdoor Pool
1 Fitness Facility
1 Health Club
1 Spa
Concierge services
Dual Line Telephones
Data ports
In-room safe
Minibar
Newspaper (Mon-Fri)
TV with remote control, cable movie channels, in-room pay movies
Voicemail, high-speed internet access, 2-line speaker phones
Video messages, video account review, video check-out
Group