OUR CULTURE: Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. Our associates are proud to work here!
Scope of this Position
THE RESORT
Wild Dunes Resort is located on the northern tip of the Isle of Palms, a barrier island off the coast of South Carolina and just 30 minutes from the charm and grace of historic Charleston.
This 1600 acre oceanfront paradise features championship golf, nationally ranked tennis, one of the nation’s top-ranked family recreation programs, extensive meeting facilities, over 2 miles of pristine beach, and four outstanding Food and Beverage outlets and restaurants.
THE BUSINESS
For more than 35 years, Lowe Enterprises (a privately held Los Angeles-based entity) has planned, developed, and operated luxury resorts and residential communities across the United States such as the Resort at Squaw Creek, The Reserve, SunRiver Resort, and Wild Dunes Resort.
As part of the Lowe Hospitality Group, Destination Hotels & Resorts will manage the operations of Wild Dunes Resort as well as The Village, Property Management and IOPVRBO program.
Widely recognized as one of the most accomplished resort management companies in America, Destination Hotels & Resorts currently operates 30 independent, luxury and upscale hotels, resorts and golf clubs across the nation.
The Director of Food & Beverage is an Executive Committee position responsible for coordinating, supervising and directing all property food and beverage operations, while maintaining a profitable F&B department and high quality products and service levels.
As an additional note, although the F&B outlets at the two golf courses are managed by another operational department, their culinary direction and production are under the oversight of F&B.
The Director of Food & Beverage is expected to implement creative ideas to promote business; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistent with 4-Diamond standards.
This position will be responsible for overseeing the F&B outlets, Culinary, and Banquets/ Catering/ Conference Services operations while working in conjunction with the Purchasing, Sales, and other resort business units.
The F&B Director will also continually exemplify the attributes of the property leadership commensurate with the culture of the property and company while directing the division through a hands-on, open-door leadership style.
RESPONSIBILITIES:
Attaining budgeted revenue and net operating income of all F&B departments as well as contribute to overall NOI
Stewarding the resort commitment towards excellence in guest service and relationships
Supporting all food and beverage revenue centers within the resort.
Controlling all cost centers via a checkbook system of purchasing.
Assure product quality and consistency is maintained.
Oversee all hiring and training procedures.
Promote inter-company business relations…share best practices.
Weekly communication with the Managing Director and Director of Operations and collaborate with other divisions/leaders.
Perform coaching, training and development with direct reports and insure the same occurs throughout the F&B discipline..
Assure that the budgeting process is performed accurately and efficiently.
Promote creativity and innovation with the staff.
Support business strategies which are aligned with Destination Hotels & Resorts overall mission, vision, values and strategies.
Work closely the Director of Marketing Communications to create marketing strategies and develop promotional campaigns
Support human resource activities within F&B and across the company.
SCOPE:
Oversee Wild Dunes Resort food and beverage operations generating approximately $9.5 million dollars in revenue.
Maximize net operating income and owner’s equity through sales generation and cost control procedures.
Responsible for 6 direct reports and ~150 employees.
On a regular basis, examine outlet hours of operations and adjust as appropriate to demand factors.
POSITION IN ORGANIZATIONAL CHART OF THE COMPANY
The Wild Dunes Resort Director of Food and Beverage reports to the Director of Operations.
ACTIVITIES
Provide support and guidance in each revenue center to achieve or exceed budgeted revenue and net operating income goals.
Develop and implement action items to achieve revenue goals.
Ensure labor and expense guidelines are adhered to in order to maintain budgeted expenses and meet/exceed service and resort standards.
Establish and enforce property specific Standard Operating Procedures.
Institute and monitor service and/or product upgrades in order to maintain the Company’s competitive edge.
Meet with managers (one on ones) and associates (focus groups, staff meetings) to evaluate their goals, objectives and potential.
Develop a coaching relationship with all direct reports.
Maintain training and development plans to assist managers in attaining their professional goals as well as the Company.
Be bold and innovative in approaching our business. Take well thought out, calculated risks.
Distinguish Wild Dunes as a cutting edge, resort operation within our competitive set and DH&R.
PRINCIPAL OUTCOMES
Meeting or exceeding budgeted revenue and departmental profit goals.
Meeting or exceeding department AOS and MOS goals
Meeting or exceeding Guest Satisfaction goals
Leading the overall excellence of the F&B management team and actively promoting their individual development
Visible and active commitment supporting the Wild Dunes Leadership team and the DH&R Guiding Principles.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
QUALIFICATIONS
Must have 4 star background, knowledge and ability to implement such standards in a cross-over environment, family-friendly during peak summer season and largely adult member/resident community in the fall and spring seasons.
Must have experience in delivering both value and distrinctive branding propositions through menu design/redesign, staffing, training, and operational controls
Must have experience in the process of creating and implementing new concepts in a seasonal resort environment.
Previous resort, hotel or multi-unit restaurants and re-concepting experience preferred.
Must have proven track record building sales, via promotional activities, up-selling techniques and sound marketing.
Must have proven leadership skills, teambuilding and developing star performers.
Must have multiple years of progressive combined experience and proven leadership in a resort, hotel food and beverage department and/or in free-standing restaurants.
Must have knowledge of health department rules and regulations, liquor laws and regulations.
Must have complete understanding of the budgeting and forecasting process.
Capable of analyzing business levels and scheduling appropriately.
Must be proficient in Microsoft applications (Excel/Word/Outlook).
Experience with Delphi and Springer Miller Systems preferred.
Must be able to speak, hear, understand, read, and write the English language
Must have a strong customer service aptitude.
Must have excellent verbal and written communication skills
Must possess well developed leadership skills
Demonstrated track record of implementing and upholding service standards
Demonstrated track record of leading and providing effective direction for all F&B associates, salaried and hourly
Effectively motivate associates and to maintain a cohesive team
Demonstrated track record of prioritizing and organizing work assignments
Demonstrated track record of interacting with associates and guests
Demonstrated track record of working well in stressful, high-pressure situations
Demonstrated track record of working with and understand financial information, data and basic arithmetic functions
Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force
Must be able to stand or walk for long periods of time
Compensation
Salary
Highly Competitive Salary
Bonus
Yes
Benefits
Paid Vacation
Yes
Personal Leave
Yes
Medical Insurance
Dental Insurance
Disability Insurance
Life Insurance
Vision Insurance
Matching 401k - immediately vested
Company Hotel Travel Benefits
Medical Flex Spending Accounts
Employee Referral Program up to $5,000
Fantastic Work Environment
Paid Vacation
Paid Holidays
Personal Leave
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
How to Apply
Job #128430 — Director of Food & Beverage - Wild Dunes Resort
Wild Dunes Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that's just 30 minutes from the charm and grace of historic Charleston.
This 1,600-acre oceanfront paradise features championship golf, nationally ranked tennis, one of the nation's top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants.
Offering a wide choice of accommodations - from the luxurious Boardwalk Inn to lovely villas and exclusive homes with spectacular views of fairways, lagoons or the Atlantic Ocean - this exquisite South Carolina resort is the perfect choice for everything from romantic getaways to family vacations and business meetings.
Wild Dunes Resort, Charleston's Island Resort, is a full service resort located on the northern tip of the Isle of Palms, 20 minutes from downtown Charleston.
The Four Diamond-rated Boardwalk Inn offers 93 luxurious guestrooms and spacious suites, fine dining and elegant meeting space just steps from the beach. Situated in the heart of Wild Dunes Resort, the Boardwalk Inn is within easy walking distance of the resort’s recreational centers and conference facilities.
Wild Dunes offers a variety of spacious, beautifully furnished villas, cottages and homes with full kitchens and laundry facilities. Offering one to six bedrooms, and unsurpassed views of nature, all lodging is convenient to the resort’s world-class amenities, restaurants and meeting facilities.
Why People Like to Work for Us
WHO WE ARE:
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development.
Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business and service plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size.
This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring a different perspective to the hotel management business.
OUR CULTURE:
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination Hotels & Resorts.
Our associates are proud to work here! =======================================
Wild Dunes Resort
The Wild Dunes Resort is one of the premier employers in the area. We have one of the lowest turnover rates of resorts in this part of the country. We really train our employees so they are in tune with serving our guests.
Leisure