Why You Want to Work for Us

HEI views our associates as our greatest resource, and we hire and develop the best.
We have a culture of winning; we embrace change, thrive on challenge and always seek to surpass our personal bests.
Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving... yet stable, consistent, enduring.
It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded.
Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential.
And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.
An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.

Responsibilities for this Position

• PROPERTY OVERVIEW
• ==================
• Enjoy all the excitement, charm and culture of downtown San Antonio while working at this beautiful AAA 4-diamond hotel.
• The Crowne Plaza Hotel San Antonio Riverwalk is walking distance of the Alamo, Hemisfair Park and Tower, El Mercado Marketplace, the San Antonio Convention Center and the RiverCenter Mall.
• Our 410-room hotel features 37,000 square feet of meeting space, with a grand ballroom and exhibit hall.
• Our team loves celebrating our success, such as being named Crowne Plaza Sales Team of the Year" for hotels over 400 rooms.
• The Crowne Plaza Hotel San Antonio Riverwalk is proudly owned and operated by HEI Hotels and Resorts, who’s core investment is passionate people.
• JOB DESCRIPTION
• =================
• Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.
• Supervise and lead Valet Team in execution of service promise.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
• Ensure that the front drive is attended at all times; that all posting positions are maintained.
• Ensure that sufficient staffing is present to meet the daily business demands.
• Communicate anticipated business demands daily with each associate (arrivals, departures, group functions, etc).
• Ensure staff's knowledge of hotel services, features and amenities.
• Assign specific tasks as they arise to the staff according to the rotation sequence.
• Answer telephone promptly, using correct greeting and telephone etiquette.
• Document guest calls and requests for valet assistance.
• Maintain security and accurate record of all guest room keys issued to valet and Door Staff.
• Monitor and ensure that valet and Door Staff perform their job functions to the hotel's expected level of service.
• Accommodate all guest requests in an accurate and efficient manner.
• Coordinate group luggage requirements.
• Monitor and maintain cleanliness and working condition of departmental equipment and supplies.
• Prepare work orders for equipment repairs and distribute to Engineering.
• Monitor and maintain the condition of lobby, hotel entrance, bell desk and luggage storage areas.
• Prepare and submit daily and weekly payroll records and tip distributions.
• Ensure that all pertinent information is documented in the log book daily.
• Conduct performance appraisals of designated staff pursuant to HEI policies and procedures.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Requirements

• Must be a citizen of this country or possess a valid work permit.
• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Ability to perform basic mathematical computations.
• Ability to provide legible communication and directions.
• Ability to enforce hotel's standards, policies and procedures with Bell/Door staff.
• Ability to prioritize and organize work assignments; delegate work to staff.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Ability to direct performance of staff and follow up with corrections where needed.
• Ability to motivate staff and maintain a cohesive team. Ability to ascertain staff training needs and provide such training.
• Command of the English language both written and verbal.
• HEI Hotels and Resorts is an equal opportunity employer M/F/V/D

Technical Requirements:

• Must live in the local area or within commuting distance.

Compensation

Wage	Highly Competitive Wage
Hours	Full Time, Permanent

Benefits

Paid Vacation	Yes
Personal Leave	Yes

BENEFITS - HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most importan FOR YOUR PHYSICAL AND MENTAL WELLNESS we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits.

FOR YOUR FINANCIAL WELLNESS HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our "YouDecide" and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer

Management

Managed by

HEI Hotels & Resorts - Norwalk, CT

Property Description

Centrally located on the historic Riverwalk

Enjoy all the excitement, charm and culture of San Antonio while at the Crowne Plaza Riverwalk hotel, a AAA 4-diamond hotel. Enjoy all the amenities of a full service hotels with the convenience of being near AT&T, Frost Bank, Toyota, Boeing, General Electric and USAA.

The hotel is within walking distance of the Alamo, Hemisfair Park and Tower, El Mercado Marketplace, the San Antonio Convention Center and the RiverCenter Mall. We are a short drive to Fiesta Texas, the Six Flags Amusement Park, Sea World, Schlitterbahn Water Park, the San Antonio Missions and the San Marcos Outlet Center. In addition the hotel is conveniently located to Brooks Army Base, Kelly Air Force Base, Randolph, Lackland and Ft. Sam Houston bases.

This 410-room hotel features 37,000 square feet of meeting space, with a grand ballroom and exhibit hall. All rooms are wired with high-speed Internet access with WiFi (wireless) access in the public areas. We feature valet and self parking for all guests and meeting attendees. The hotel features a roof top pool, sauna, whirlpool and a complimentary full fitness center. We are a "pet friendly" hotel; please go to hotel features for additional information and fees.

Dining

We offer a full service restaurant featuring a breakfast buffet, luncheon buffet and upscale South Texas Fare for dinner. The hotel offers two lounges, featuring an extensive wine and martini menu and our Pub featuring wide-screen sports action.


Pecan Street Pub
Location: In Hotel - Lobby
Enjoy a nice relaxing glass of wine or your favorite martini in our Pub with overstuffed chairs accented by leather club chairs creating and intimate and comfortable venue for watching sports events or having a relaxing conversation

111 Bar & Grill
Location: In Hotel - Lobby
A full-service upscale Grille serving breakfast, lunch, and dinner, featuring South Texas influences with Mexican flair.

Meeting/Banquet Facilities

37,000 total square feet of flexible meeting,banquet and exhibit space.
8,200 sq. ft. Grand Ballroom with pre-covention area, accommodates up to 1000 guests.
12,800 sq. ft. of exhibit space to accommodate 78 7x10 exhibit booths.

Why People Like to Work for Us

HEI Hotels & Resorts is a cohesive team creating a legacy as the leading private hospitality owner/operator driven to be recognized by our associates, guests and investors as continually setting a higher standard of excellence. With 28 hotels nationwide under well-known brand names such as Westin, Marriott, Sheraton and Hilton, we are lead by some of the most respected minds in the industry.

At HEI, we are committed to associate development. In order for us to be successful, we need to attract, train and retain the best associates in every market in which we operate hotels. We are dedicated to creating a culture of high energy, high performance, and high integrity with a real commitment to the people who embrace our vision and values.

Join HEI and grow your career with the fastest growing hotel owner/operator in the world.

Property Statistics

Number of rooms

410

Sq. ft. of meeting space

40,000

Food & Beverage Outlets

Restaurants

Casual/3 meal

Lounges

Lounge

Amenities

Hotel Amenities

• PREMIUM SERVICES
• Free Morning Newspaper Delivered to Room
• Turndown Service
• Valet Service
• ENTERTAINMENT
• Cable / Satellite TV
• CD Player
• Color TV
• In Room Movies - Pay Per View
• In Room Video Check-out
• Video Review / Checkout
• In Room Video Games Available
• REFRESHMENT / KITCHEN
• Coffee Maker
• Icemaker in Refrigerator
• Mini Bar
• Mini Refrigerator
• DATA SERVICES
• Analog Dial-up
• High-speed Internet Access
• Wireless Data Connection
• INTERNET BROWSER TV
• WORKSPACE/DESK
• WORK DESK W/ LAMP
• PHONE / FAX
• Phone with Voice Mail
• Two-Line Phone
• WorldLink - Power and Phone/Internet Connector
• Number of Phones in Room - 2
• Speaker Phone
• BATHROOM / PERSONAL CARE
• Bathrobe
• Bathtub
• Hairdryer
• Private Bathroom
• HEALTH & FITNESS CENTER (ON-SITE)
• Full fitness facility featuring an array of cardio, free weight, aerobic exercise equipment and sauna!
• Renovated in 1997
• 24 hour access w/room key
• SPA FACILITIES
• Sauna

• Whirlpool
• HOUSEKEEPING & LAUNDRY SERVICES
• Daily Housekeeping
• Weekly Housekeeping
• On-site Guest Self-Laundry Facilities (washer/dryer)
• Hours of Operation: 12:01 AM to 12:00 AM
• Dry Cleaning Pickup/Laundry
• Same Day Dry Cleaning
• ENTERTAINMENT & RECREATION
• Outdoor pool and whirlpool 6am--10pm. Open all year around depending on weather conditions.
• HOTEL SHOPS
• Newsstand
• Gift Shop
• BUSINESS SERVICES
• Copying
• Courier Service
• E-mail & Internet
• Executive Floors
• Executive Suites
• Facsimile
• PC available
• Printer
• Unstaffed Business Center
• Analog Dial-up Service Available
• High Speed Internet Access
• PC available
• Wireless Data Connection
• Secretarial Services
• PUBLIC SPACE DATA SERVICES
• High Speed Internet Access
• PC available
• Wireless Data Connection
• MISCELLANEOUS
• Concierge Services
• ATM/Cash Machine
• Ice Machine
• Safety Deposit Box available at Front Desk
• WorldNews - Global Newspaper Service
• A/C Public Areas
• Dedicated Lounge (or 24 Hour Lounge)
• Porter/Bellman

Internet Links

• Crowne Plaza Hotel San Antonio Riverwalk
• HEI Hotels & Resorts

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