OUR CULTURE: Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. Our associates are proud to work here!
Responsibilities for this Position
The Driskill Hotel, managed by Destination Hotels & Resorts and located in downtown Austin, is a four-star, AAA four-diamond hotel that seeks to provide the finest in service, ambiance, and hospitality.
Built as the showplace of a cattle baron in 1886, The Driskill has long been Austin's Grande Dame and a center for politics and high society.
Today, The Driskill offers deluxe accommodations and five-star dining in true Texas luxury.
It stands apart as a landmark of refined hospitality with a rich appreciation of the past and an elegant vision for the future.
The Driskill strives to maintain a working relationship with community organizations to ensure the growth and welfare of Austin and its citizens.
It is the role of the staff at The Driskill to maintain a distinguished national and international reputation.
The Driskill is a member of Historic Hotels of America.
The Tele-Sales Supervisor is responsible for the leadership and supervision of all aspects of revenue generation within the Tele-Sales department to include training, coaching, mentoring, cultivating and motivating a team of professionals to effectively maximize profit for the hotel.
This leader must have the analytical ability to communicate, execute, track, and analyze revenue strategies in accordance with the hotels changing needs.
In addition, this position is required to provide continued enhancement of the hotel’s culture in accordance with established standard and maintain effective relationships with all associates throughout the hotel in order to provide an unrivaled culture.
ESSENTIAL FUNCTIONS:
Ability to enforce and model all hotel standards, policies, and procedures with associates
Ability to prioritize and organize work assignments; delegate responsibilities effectively
Ability to lead and direct performance of departmental associates and follow through with corrections where needed
Ability to effectively model the hotel’s visionary and unrivaled culture
Ability to analyze and resolve problems while exercising good judgment and maintaining the best interest of the hotel
Ability to effectively plan and implement processes and procedures necessary to ensure distinctive associate relations, guest service excellence and superior profitability
Ability to maintain and protect the confidentiality of all guest and hotel information
Ability to effectively sell the property personally
Ability to read and interpret relevant reports and other sources of data
Ability to effectively measure department performance and devise appropriate action steps to achieve desired objectives
Ability to effectively motivate department associates and reach/exceed departmental goals
Ability to effectively interact and respond to all levels of associates within the hotel in a calm objective
manner
Ability to perform all required job duties within the department and scope of the position
Ability to lift, push or pull twenty pounds in order to fulfill job duties and assist throughout the hotel.
Ability to endure physical movements in carrying out job duties
Maintain complete knowledge of all hotel services/features and hours of operation
Maintain knowledge of corporate guidelines, initiatives, and requirements
Maintain high level of knowledge of the competition’s product
Attend designated meetings which may require travel
Work in conjunction with other departments to create, educate staff, strategize, and promote packages, promotions, daily rates, and events
Work effectively with all departmental vendors, portfolio properties, and corporate office members
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Create a culture of direct sales using call criteria, conversion and ultimately revenue generation as the measure of success by providing continuous coaching, rewards and recognition as the catalyst, which drives this culture
Ability to create and distribute departmental reports
Other duties may be assigned by the Director of Revenue Optimization, Reservation Manager, Corporate office, or senior member of management
Prepare, lead, and attend designated internal or other job related meetings; the desired goal should be reached
Ensure all associates meet the requirements of the appropriate job description
Ability to perform clerical and/or administrative work as necessary
Ensure guest calls are answered in accordance to the departmental standards
Ensure a quick and appropriate response to guest emails with impeccable communication,
Crafting the ultimate guest experience using the Aspire tools, while accurately inputting and accessing data in a computer in a timely manner
Ability to identify, research, resolve, and communicate issues (including those relating to guests) and requests with expedient follow up if necessary
Ensure an environment of Tele-Sales that incorporates The Grill’s dining experience into the fabric and culture of the department
Meet departmental statistical requirements
Job Requirements
Must be a citizen of this country or possess a valid work permit.
QUALIFICATIONS:
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REQUIRED:
At least 1 year previous supervisory experience with successful team results
Flexible schedule including weekends, evening and early morning hours and holidays
Computer proficiency and navigation with Microsoft Office, Outlook, Word, Excel and department specific programs
Impeccable verbal and written communication skills
Positive professional attitude, initiative, self motivation, organization
Ability to analyze, communicate, quickly execute, and track data
Support the hotel’s vision, mission and core values
Ensure the Tele-Sales department provides service excellence
Ability to comprehend, suggest, execute and implement a revenue strategy to yield superior profitability
Must be distinctive, relational, innovative, service-driven, intuitive, and a leader in every capacity
Demonstrate a passion for excellence
Posses the ability to multi-task and handle multiple priorities and changes with professionalism
Posses the ability to work independently, as a contributing team member, and problem solve
Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
Strong listening skills
Knowledge of mathematics
Ability to work in a changing environment
Technical Requirements:
Must live in the local area or within commuting distance.
Compensation
Wage
Highly Competitive Wage
Hours
Full Time, Permanent
Benefits
Paid Vacation
Yes
Personal Leave
Yes
Medical Insurance
Dental Insurance
Disability Insurance
Life Insurance
Vision Insurance
Matching 401k - immediately vested
Company Hotel Travel Benefits
Medical Flex Spending Accounts
Employee Referral Program up to $5,000
Fantastic Work Environment
Paid Vacation
Paid Holidays
Personal Leave
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
The Driskill Hotel, managed by Destination Hotel & Resorts and located in downtown Austin, is a four star, AAA four-diamond that seeks to provide the finest in service, ambiance and hospitality.
Built in 1886 as the showplace of a cattle baron, The Driskill Hotel in Austin, Texas has long been Austin's Grande Dame and a center for politics and high society.
Today, The Driskill Hotel offers deluxe accommodations and five-star dining in true Texas luxury. It stands apart as a landmark of refined hospitality with rich appreciation of the past and an elegant vision for the future.
The Driskill strives to maintain a working relationship with community organizations to ensure the growth and welfare of Austin and it's citizens. It is the role of the staff at the Driskill to maintain a distiguished national and international reputation.
The lobby of The Driskill Hotel sets the initial tone of comfort and elegance with three-story columns framing a marble floor and stained-glass dome ceiling.
Guests select from 188 rooms and suites distributed between the Historic Wing - with soaring ceilings, elaborate woodwork and balconies- and the Traditional Wing, built in 1929 and featuring art deco styling and the colors of the Texas Hill Country.
All accommodations at The Driskill Hotel include original art, ornate beds, dramatic draperies and high-speed Internet access. The opulence continues in theme suites such as the Cattle Baron's Suite, the Yellow Rose Bridal Suite and the Renaissance Bridal Suite.
Under the direction of Executive Chef Josh Watkins, the renowned Driskill Grill and 1886 Café & Bakery add to the The Driskill Hotel's status as a favored gathering place, while its grand function rooms impress delegates with their high-tech capabilities and elegant appointments.
A well-equipped Business Center takes care of everyday office needs and a Fitness Studio addresses guests' physical well-being with workout areas, a stretching room, two massage tables and a sauna.
Hospitality as a fine art requires experience, attention to detail and discretion. At The Driskill Hotel in Austin, Texas, the staff strives to make every moment of every visit a masterpiece.
Why People Like to Work for Us
WHO WE ARE:
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development.
Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business and service plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size.
This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring a different perspective to the hotel management business.
OUR CULTURE:
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination Hotels & Resorts.
Casual/3 meal