HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning; we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving... yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded. Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level. An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.
Responsibilities for this Position
PROPERTY OVERVIEW
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Enjoy all the excitement, charm and culture of downtown San Antonio while working at this beautiful AAA 4-diamond hotel.
The Crowne Plaza Hotel San Antonio Riverwalk is walking distance of the Alamo, Hemisfair Park and Tower, El Mercado Marketplace, the San Antonio Convention Center and the RiverCenter Mall.
Our 410-room hotel features 37,000 square feet of meeting space, with a grand ballroom and exhibit hall.
Our team loves celebrating our success, such as being named Crowne Plaza Sales Team of the Year" for hotels over 400 rooms.
The Crowne Plaza Hotel San Antonio Riverwalk is proudly owned and operated by HEI Hotels and Resorts, who’s core investment is passionate people.
JOB DESCRIPTION
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Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
High school diploma or equivalent required, and college degree preferred.
Hotel experience preferred.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Command of the English language both written and verbal.
HEI Hotels and Resorts is an equal opportunity employer M/F/V/D
Technical Requirements:
Must live in the local area or within commuting distance.
Compensation
Wage
Highly Competitive Wage
Hours
Full Time, Permanent
Benefits
Paid Vacation
Yes
Personal Leave
Yes
BENEFITS - HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most importan
FOR YOUR PHYSICAL AND MENTAL WELLNESS we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits.
FOR YOUR FINANCIAL WELLNESS HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability.
In addition, our 401(k) Savings Plan with matching funds, and discounts through our "YouDecide" and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer
Enjoy all the excitement, charm and culture of San Antonio while at the Crowne Plaza Riverwalk hotel, a AAA 4-diamond hotel. Enjoy all the amenities of a full service hotels with the convenience of being near AT&T, Frost Bank, Toyota, Boeing, General Electric and USAA.
The hotel is within walking distance of the Alamo, Hemisfair Park and Tower, El Mercado Marketplace, the San Antonio Convention Center and the RiverCenter Mall. We are a short drive to Fiesta Texas, the Six Flags Amusement Park, Sea World, Schlitterbahn Water Park, the San Antonio Missions and the San Marcos Outlet Center. In addition the hotel is conveniently located to Brooks Army Base, Kelly Air Force Base, Randolph, Lackland and Ft. Sam Houston bases.
This 410-room hotel features 37,000 square feet of meeting space, with a grand ballroom and exhibit hall. All rooms are wired with high-speed Internet access with WiFi (wireless) access in the public areas. We feature valet and self parking for all guests and meeting attendees. The hotel features a roof top pool, sauna, whirlpool and a complimentary full fitness center. We are a "pet friendly" hotel; please go to hotel features for additional information and fees.
Dining
We offer a full service restaurant featuring a breakfast buffet, luncheon buffet and upscale South Texas Fare for dinner. The hotel offers two lounges, featuring an extensive wine and martini menu and our Pub featuring wide-screen sports action.
Pecan Street Pub Location: In Hotel - Lobby Enjoy a nice relaxing glass of wine or your favorite martini in our Pub with overstuffed chairs accented by leather club chairs creating and intimate and comfortable venue for watching sports events or having a relaxing conversation
111 Bar & Grill Location: In Hotel - Lobby A full-service upscale Grille serving breakfast, lunch, and dinner, featuring South Texas influences with Mexican flair.
Meeting/Banquet Facilities
37,000 total square feet of flexible meeting,banquet and exhibit space. 8,200 sq. ft. Grand Ballroom with pre-covention area, accommodates up to 1000 guests. 12,800 sq. ft. of exhibit space to accommodate 78 7x10 exhibit booths.
Why People Like to Work for Us
HEI Hotels & Resorts is a cohesive team creating a legacy as the leading private hospitality owner/operator driven to be recognized by our associates, guests and investors as continually setting a higher standard of excellence. With 28 hotels nationwide under well-known brand names such as Westin, Marriott, Sheraton and Hilton, we are lead by some of the most respected minds in the industry.
At HEI, we are committed to associate development. In order for us to be successful, we need to attract, train and retain the best associates in every market in which we operate hotels. We are dedicated to creating a culture of high energy, high performance, and high integrity with a real commitment to the people who embrace our vision and values.
Join HEI and grow your career with the fastest growing hotel owner/operator in the world.
Property Statistics
Number of rooms
410
Sq. ft. of meeting space
40,000
Food & Beverage Outlets
Restaurants
Casual/3 meal
Lounges
Lounge
Amenities
Hotel Amenities
PREMIUM SERVICES
Free Morning Newspaper Delivered to Room
Turndown Service
Valet Service
ENTERTAINMENT
Cable / Satellite TV
CD Player
Color TV
In Room Movies - Pay Per View
In Room Video Check-out
Video Review / Checkout
In Room Video Games Available
REFRESHMENT / KITCHEN
Coffee Maker
Icemaker in Refrigerator
Mini Bar
Mini Refrigerator
DATA SERVICES
Analog Dial-up
High-speed Internet Access
Wireless Data Connection
INTERNET BROWSER TV
WORKSPACE/DESK
WORK DESK W/ LAMP
PHONE / FAX
Phone with Voice Mail
Two-Line Phone
WorldLink - Power and Phone/Internet Connector
Number of Phones in Room - 2
Speaker Phone
BATHROOM / PERSONAL CARE
Bathrobe
Bathtub
Hairdryer
Private Bathroom
HEALTH & FITNESS CENTER (ON-SITE)
Full fitness facility featuring an array of cardio, free weight, aerobic exercise equipment and sauna!
Casual/3 meal
