HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning; we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving... yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded. Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level. An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.
Responsibilities for this Position
PROPERTY OVERVIEW
=================
The Hilton Indianapolis North is located on the North Side of Indianapolis directly off Indiana Interstates 69 and 465, just minutes from downtown with bus lines stopping directly behind the hotel.
The Hotel offers 215 guest rooms and 16,772 square feet of meeting space.
Our associates are part of a cohesive team dedicated to our collaborative success.
The Hilton Indianapolis North is proudly owned and operated by HEI Hotels and Resorts, who’s core investment is passionate people.
JOB DESCRIPTION
================
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
High school diploma or equivalent required, and college degree preferred.
Hotel experience preferred.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Command of the English language both written and verbal.
HEI Hotels and Resorts is an equal opportunity employer M/F/V/D
Technical Requirements:
Must live in the local area or within commuting distance.
Compensation
Wage
Highly Competitive Wage
Hours
Full Time, Permanent
Benefits
Paid Vacation
Yes
Personal Leave
Yes
BENEFITS - HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most importan
FOR YOUR PHYSICAL AND MENTAL WELLNESS we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits.
FOR YOUR FINANCIAL WELLNESS HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability.
In addition, our 401(k) Savings Plan with matching funds, and discounts through our "YouDecide" and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer
The Hilton Indianapolis North hotel in North Indianapolis is beautifully situated on the north side of Indianapolis, Indiana just minutes from downtown and in the heart of Indianapolis' burgeoning business developments. This Indianapolis, Indiana hotel offers several elegant meeting/banquet/wedding reception ballrooms, as well as world class cuisine/catering for your next meeting, family reunion, wedding, romance package or a family weekend getaway.
Convenient to Downtown Indianapolis, and the Indianapolis International Airport (IND), this Hilton Indianapolis, IN hotel is just off I-69 and I-465 at 82nd Street and North Shadeland Avenue near the corporate offices Roche Diagnostics, American Family Insurance, IBM, Sallie Mae, Community North Hospital, and Indianapolis Heart Hospital.
The Hilton Indianapolis North hotel in Indianapolis, Indiana has the conference center and banquet facility to meet all your personal and group needs:
Special Occasion:
Wedding Reception
Bridal/Baby Shower
Birthday
Anniversary
Corporate or Business Meeting:
Training
Product Launch
Sales Meetings
Trade Show and Exhibits
University/School/College Seminar
Social:
Prom/Cotillion
Family/Military/Class Reunion
Corporate/Family Holiday Party
Bus Tour and Motor Coach:
Sports Teams
Leisure
Student
Senior
Our Hilton Indianapolis hotel in Indianapolis, IN is only a short drive from the top Indianapolis destinations including:
Indiana Convention Center and RCA Dome (ICCRD)
University of Indianapolis
Indianapolis Zoo
Indianapolis Museum of Art
Verizon Wireless Music Center
You can also experience Indianapolis' world-famous sports culture at the nearby Indianapolis Motor Speedway, Conseco Fieldhouse and Lucas Oil Stadium, home of the World Champion Indianapolis Colts.
Our well appointed guestrooms at the Hilton Indianapolis Hotel North feature upscale amenities including dual-line telephones, Crabtree & Evelyn La Source® bath amenities, and high-speed Internet access. The Hilton Indianapolis North hotel offers complete meeting, banquet and wedding planning services featuring flexible meeting space and the latest audio/visual technology. Enjoy a casual dining experience at the North Side Grill, offering a full service menu for breakfast, lunch and dinner including a daily breakfast buffet.
With all the benefits of a downtown Indianapolis hotel, yet situated in a serene suburban surrounding, the Hilton Indianapolis North hotel is the ideal Indiana hotel destination. We proudly exhibit the highest levels of hotel service excellence with a staff of associates dedicated to enhance your lodging experience.
Travel should take you places™.
Guest Accommodations
All rooms feature one king sized or two double beds, work desk, coffee maker, iron/ironing board and high speed wireless Internet access.
Dining
Several dining options are available.
North Side Bar & Grill Our restaurant, the North Side Grill, offers a full service menu for breakfast, lunch and dinner including a breakfast buffet daily and an extended brunch buffet on Sundays until 1:00pm. The North Side Bar, located in the lobby features a variety of products including single malt scotch, and small batch bourbon and full dinner menu.
Room Service
Room Service is available. Kosher food available.
Why People Like to Work for Us
HEI Hotels & Resorts is a cohesive team creating a legacy as the leading private hospitality owner/operator driven to be recognized by our associates, guests and investors as continually setting a higher standard of excellence. With 28 hotels nationwide under well-known brand names such as Westin, Marriott, Sheraton and Hilton, we are lead by some of the most respected minds in the industry.
At HEI, we are committed to associate development. In order for us to be successful, we need to attract, train and retain the best associates in every market in which we operate hotels. We are dedicated to creating a culture of high energy, high performance, and high integrity with a real commitment to the people who embrace our vision and values.
Join HEI and grow your career with the fastest growing hotel owner/operator in the world.
Property Statistics
Number of rooms
221
Sq. ft. of meeting space
14,500
Food & Beverage Outlets
Restaurants
Casual/3 meal Regional American
Lounges
Lounge
Amenities
Hotel Amenities
GUEST ROOM AMENITIES
FOR YOUR COMFORT
Accessible
Air Conditioning
Alarm Radio
Clock Radio w/ MP3 Connection
Complimentary HBO(R)
Connecting Rooms
Curved Shower Rod
Easy to Set Alarm Clock Radio
Lever Door Handles
Night Lights in Bathroom
Non-Smoking
Sofa Bed
TV - 27 Inch
TV-Cable
TV-Pay per view
TV-Premium HBO,CNN,ESPN
TV-Standard Network
Video Games featured on TV
Work Desk with Adjustable Lamp
FOR YOUR CONVENIENCE
Bathroom Amenities
Coffee Maker
Crabtree and Evelyn Amenities
Desk Level Electric Plugs
Evening Room Service Available
Hairdryer
High Speed Internet Access
Internet access in guest room
Iron
Iron/Ironing Board
Mini Refrigerator
Newspaper M-F (USA Today)
Telephone - Auto Wakeup
Telephone - Two Phones
Telephone - Voice Mail
Telephone - with Dataport
FOR YOUR CONFIDENCE
Automatic Door Closer
Double Locking Doors
Electronic Locks
Electronic Smoke Detector
Secondary Locking Device
Thumb Dead Bolt
HOTEL SERVICES & AMENITIES
FOR YOUR BUSINESS CONVENIENCE
Audio/Visual Equipment Rental
Business Center
Business Phone Service
Express Mail
Fax
Meeting Rooms
Notary Public
Office Rental
Photo Copying Service
Printer
Secretarial Service
Video Conferencing Available
Video Messaging
FOR YOUR FAMILY'S COMFORT AND CONVENIENCE
Children's Menu
Cribs
High chairs
Playpen
FOR YOUR COMFORT AND CONVENIENCE
Automated Teller (ATM)
Baggage Storage
Elevators
Gift Shop
Laundry/Valet Service
Local Area Transportation
Lounge
Luggage Hold
Multi-Lingual Staff
On-Site Convenience Store
Room Service
Safety Deposit Box
FOR YOUR FITNESS AND RECREATION CONVENIENCE
Fitness Room
Pool
Spa Amenities
Fitness Center
Internet Links
Hilton Indianapolis North http://www.hilton.com/en/hi/hotels/index.jhtml ?moreDesc=true&ctyhocn=INDINHF
Casual/3 meal
