OUR CULTURE: Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. Our associates are proud to work here!
Responsibilities for this Position
The Driskill Hotel, managed by Destination Hotels & Resorts and located in downtown Austin, is a four-star, AAA four-diamond hotel that seeks to provide the finest in service, ambiance, and hospitality.
Built as the showplace of a cattle baron in 1886, The Driskill has long been Austin's Grande Dame and a center for politics and high society.
Today, The Driskill offers deluxe accommodations and five-star dining in true Texas luxury.
It stands apart as a landmark of refined hospitality with a rich appreciation of the past and an elegant vision for the future.
The Driskill strives to maintain a working relationship with community organizations to ensure the growth and welfare of Austin and its citizens.
It is the role of the staff at The Driskill to maintain a distinguished national and international reputation.
The Driskill is a member of Historic Hotels of America.
The Tele-Sales Associate is responsible for ensuring a superior (guest) first impression by consistently utilizing their analytical ability, in conjunction with their impeccable communication skills.
The associate is also responsible for meeting the departmental expectations and revenue goals, as well as, supporting the revenue management strategy including up-selling to achieve superior profitability.
In addition, this position is required to provide continued enhancement of the hotel’s culture in accordance with established standard and maintain effective relationships with all associates throughout the hotel in order to provide an unrivaled culture.
ESSENTIAL FUNCTIONS:
Ability to model all hotel standards, policies, and procedures
Ability to prioritize and organize work assignments
Ability to effectively model the hotel’s visionary and unrivaled culture
Ability to analyze and resolve problems while exercising good judgment and maintaining the best interest of the hotel
Ability to maintain confidentiality of all guest and hotel information
Ability to effectively sell the property personally
Ability to read and interpret relevant reports and other sources of data
Ability to effectively measure self performance and devise appropriate action steps to achieve desired objectives
Demonstrate a knowledge and ability to sell The Grill’s dining experience
Ability to effectively interact with all levels of associates within the hotel
Ability to perform all required job duties within the department and scope of the position
Ability to scan data entered to ensure accuracy of records, self audit and audit other’s work
Ability to perform clerical and/or administrative work as necessary
Recommend and implement (if appropriate) new and improved procedures to enhance and expedite
work
Ability to quickly answer guest calls and respond to guest emails with impeccable communication,
crafting the ultimate guest experience using the Aspire tools, and accurately input and access data in a computer in a timely manner
Ability to identify, research, resolve, and communicate guest issues and requests with expedient follow up if necessary
Ability to complete logs and reports accurately and expediently
Ability to lift, push or pull twenty pounds in order to fulfill job duties and assist throughout the hotel.
Ability to endure physical movements in carrying out job duties
Maintain complete knowledge of all hotel services/features and hours of operation
Maintain knowledge of corporate guidelines, initiatives, and requirements
Maintain high level of knowledge of the competition’s product
Attend and actively participate in designated internal or other work related meetings
Work effectively with all departmental vendors, portfolio properties, and corporate office members
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Identify (suggest to key management), participate in, incorporate, and utilize/implement training to improve customer service and office quality and efficiency
Ability to create and distribute departmental reports
Other duties may be assigned by the Director and Assistant Director of Revenue Optimization, Tele-Sales Supervisor, Corporate office, or senior member of management
The Driskill Hotel, managed by Destination Hotel & Resorts and located in downtown Austin, is a four star, AAA four-diamond that seeks to provide the finest in service, ambiance and hospitality.
Built in 1886 as the showplace of a cattle baron, The Driskill Hotel in Austin, Texas has long been Austin's Grande Dame and a center for politics and high society.
Today, The Driskill Hotel offers deluxe accommodations and five-star dining in true Texas luxury. It stands apart as a landmark of refined hospitality with rich appreciation of the past and an elegant vision for the future.
The Driskill strives to maintain a working relationship with community organizations to ensure the growth and welfare of Austin and it's citizens. It is the role of the staff at the Driskill to maintain a distiguished national and international reputation.
The lobby of The Driskill Hotel sets the initial tone of comfort and elegance with three-story columns framing a marble floor and stained-glass dome ceiling.
Guests select from 188 rooms and suites distributed between the Historic Wing - with soaring ceilings, elaborate woodwork and balconies- and the Traditional Wing, built in 1929 and featuring art deco styling and the colors of the Texas Hill Country.
All accommodations at The Driskill Hotel include original art, ornate beds, dramatic draperies and high-speed Internet access. The opulence continues in theme suites such as the Cattle Baron's Suite, the Yellow Rose Bridal Suite and the Renaissance Bridal Suite.
Under the direction of Executive Chef Josh Watkins, the renowned Driskill Grill and 1886 Café & Bakery add to the The Driskill Hotel's status as a favored gathering place, while its grand function rooms impress delegates with their high-tech capabilities and elegant appointments.
A well-equipped Business Center takes care of everyday office needs and a Fitness Studio addresses guests' physical well-being with workout areas, a stretching room, two massage tables and a sauna.
Hospitality as a fine art requires experience, attention to detail and discretion. At The Driskill Hotel in Austin, Texas, the staff strives to make every moment of every visit a masterpiece.
Why People Like to Work for Us
WHO WE ARE:
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development.
Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business and service plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size.
This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring a different perspective to the hotel management business.
OUR CULTURE:
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination Hotels & Resorts.
Casual/3 meal