OUR CULTURE: Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. Our associates are proud to work here!
Responsibilities for this Position
The Driskill Hotel, managed by Destination Hotels & Resorts and located in downtown Austin, is a four-star, AAA four-diamond hotel that seeks to provide the finest in service, ambiance, and hospitality.
Built as the showplace of a cattle baron in 1886, The Driskill has long been Austin's Grande Dame and a center for politics and high society.
Today, The Driskill offers deluxe accommodations and five-star dining in true Texas luxury.
It stands apart as a landmark of refined hospitality with a rich appreciation of the past and an elegant vision for the future.
The Driskill strives to maintain a working relationship with community organizations to ensure the growth and welfare of Austin and its citizens.
It is the role of the staff at The Driskill to maintain a distinguished national and international reputation.
The Driskill is a member of Historic Hotels of America.
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OVERVIEW OF RESPONSIBILITIES:
To supervise, direct, assist, and assure the completion of housekeeping tasks assigned to room attendants and housepersons in guest rooms and corridors; to maintain hotel’s high standards of cleanliness.
JOB FUNCTIONS:
INSPECTS THE CLEANING AND SERVICING OF GUESTROOMS.
CHECK ALL VACANT AND READY ROOMS THAT WERE CLEANED THE PREVIOUS DAY
CORRESPOND WITH THE FRONT DESK PERSONNEL FOR PRIORITY OF ROOMS NEEDED AS WELL AS UPDATE OF VIP ROOMS
ASSIGNS SPECIAL PROJECTS AS DIRECTED BY THE EXECUTIVE MANAGER
MAKING WORK ORDERS FOR MAINTENANCE ON A REGULAR BASIS, & REPORTING ALL WORK TICKETS TO ENG. FOR REPAIRS & ALSO INCLUDE ROOMS THAT NEED PAINTING
INSURE THAT ALL ROOM ATTENDANTS HAVE APPROPRIATE SUPPLIES AND LINEN.
ASSISTS IN THE CLEANING OF GUEST ROOMS WHEN NECESSARY
INSPECTS EVERY ROOM & SENDS ROOM ATTENDANT BACK TO MAKE ANY CORRECTIONS
MAKING SURE HOUSEMEN MAINTAIN THE CORRIDORS, BALCONIES, AND CLOSETS
ROOM INSPECTIONS ON MONTHLY BASIS ON ROOM ATTENDANTS
REPORTS ALL ROOMS THAT CARPET NEEDS TO BE REPLACED OR SHAMPOOED
REPORTS ANY FURNITURE THAT IS DAMAGED OR NEEDS TO BE REPLACED
ESSENTIAL FUNCTIONS:
VISUALLY INSPECT VIP ROOMS, GUEST ROOMS, AND CORRIDORS FOR CLEANLINESS AND APPEARANCE. UPON INSPECTION OF VIP ROOMS, MAKE CERTAIN ALL VIP SUPPLIES ARE IN PLACE.
TAKE REQUESTED INVENTORIES OF FURNITURE, FIXTURES, EQUIPMENT & SUPPLIES, ETC.^ INSURE THAT BOTH CARTS AND LINEN/SUPPLY CLOSETS ARE KEPT CLEAN, NEAT, AND STOCKED ACCORDING TO DEPARTMENTAL GUIDELINES.
REPORT ALL MAINTENANCE DEFICIENCIES IN GUEST ROOMS AND CORRIDORS VIA WORK TICKETS. TELEPHONE DEFICIENCIES CONSIDERED EMERGENCIES (I.E. OVERFLOWING TOILETS OR BROKEN PIPES IN BATHROOMS, LIGHTS OUT IN BATHROOMS, CLOSETS OR CORRIDORS, BROKEN MIRRORS OR WINDOW) TO MAINTENANCE DEPARTMENT.
EXPEDITE SPECIAL GUEST REQUESTS, SUCH AS EXTRA TOWELS, BLANKETS OR PILLOWS.
TRAIN AND MONITOR PERFORMANCE OF ROOM ATTENDANTS AND HOUSEPERSONS. PROVIDE ORGANIZATION, INSTRUCTION, GUIDANCE, COMMUNICATION, COUNSELING AS WELL AS EXERCISE GOOD JUDGEMENT, WHILE REINFORCING HOTEL’S HIGH STANDARDS OF QUALITY. INSURE ALL JOBS ARE COMPLETED WITHIN THE SHIFT.
RESPOND TO GUEST QUESTIONS. PROVIDE GUEST ASSISTANCE, DIRECTIONS, AND INFORMATION AS REQUESTED.
OTHER:
REGULAR ATTENDANCE IN CONFORMANCE WITH THE STANDARDS, WHICH MAY ESTABLISHED BY HOTEL FROM TIME TO TIME, IS ESSENTIAL TO THE SUCCESSFUL PERFORMANCE OF THIS POSITION. EMPLOYEES WITH IRREGULAR ATTENDANCE WILL SUBJECT TO DISCIPLINARY ACTION, UP TO AND INCLUDING TERMINATION OF EMPLOYMENT.
DUE TO THE CYCLICAL NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY:
ABILITY TO LIFT, BEND, STOOP, STAND AND WALK CONTINUOUSLY, CLIMB STAIRS, AND PUSH OR PULL HEAVY EQUIPMENT.
ABILITY TO READ AND WRITE BASIC ENGLISH IN ORDER TO COMPLETE FORMS SUCH AS A ROOM STATUS REPORT.
ABILITY TO ORGANIZE AND PRIORITIZE WORK, AND MEET DEADLINES.
ABILITY TO PROVIDE CLEAR DIRECTION, INSTRUCTION AND GUIDANCE TO SUBORDINATES.
Technical Requirements:
Must live in the local area or within commuting distance.
Compensation
Wage
Highly Competitive Wage
Hours
Full Time, Permanent
Benefits
Paid Vacation
Yes
Personal Leave
Yes
Medical Insurance
Dental Insurance
Disability Insurance
Life Insurance
Vision Insurance
Matching 401k - immediately vested
Company Hotel Travel Benefits
Medical Flex Spending Accounts
Employee Referral Program up to $5,000
Fantastic Work Environment
Paid Vacation
Paid Holidays
Personal Leave
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
The Driskill Hotel, managed by Destination Hotel & Resorts and located in downtown Austin, is a four star, AAA four-diamond that seeks to provide the finest in service, ambiance and hospitality.
Built in 1886 as the showplace of a cattle baron, The Driskill Hotel in Austin, Texas has long been Austin's Grande Dame and a center for politics and high society.
Today, The Driskill Hotel offers deluxe accommodations and five-star dining in true Texas luxury. It stands apart as a landmark of refined hospitality with rich appreciation of the past and an elegant vision for the future.
The Driskill strives to maintain a working relationship with community organizations to ensure the growth and welfare of Austin and it's citizens. It is the role of the staff at the Driskill to maintain a distiguished national and international reputation.
The lobby of The Driskill Hotel sets the initial tone of comfort and elegance with three-story columns framing a marble floor and stained-glass dome ceiling.
Guests select from 188 rooms and suites distributed between the Historic Wing - with soaring ceilings, elaborate woodwork and balconies- and the Traditional Wing, built in 1929 and featuring art deco styling and the colors of the Texas Hill Country.
All accommodations at The Driskill Hotel include original art, ornate beds, dramatic draperies and high-speed Internet access. The opulence continues in theme suites such as the Cattle Baron's Suite, the Yellow Rose Bridal Suite and the Renaissance Bridal Suite.
Under the direction of Executive Chef Josh Watkins, the renowned Driskill Grill and 1886 Café & Bakery add to the The Driskill Hotel's status as a favored gathering place, while its grand function rooms impress delegates with their high-tech capabilities and elegant appointments.
A well-equipped Business Center takes care of everyday office needs and a Fitness Studio addresses guests' physical well-being with workout areas, a stretching room, two massage tables and a sauna.
Hospitality as a fine art requires experience, attention to detail and discretion. At The Driskill Hotel in Austin, Texas, the staff strives to make every moment of every visit a masterpiece.
Why People Like to Work for Us
WHO WE ARE:
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development.
Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business and service plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size.
This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring a different perspective to the hotel management business.
OUR CULTURE:
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination Hotels & Resorts.
Casual/3 meal