Director of Housekeeping

Property: Kalahari Resort and Convention Center Sandusky, OH

Who Will this Job Appeal To?

• Experienced Executive/Director Housekeeping in a large (800 room +) high volume Resort.

Scope of this Position

• Position will be responsible for supervising/managing/overseeing the following departments: Housekeeping
• In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Housekeeping
• Requires a minimum of 6 year(s) of supervisory experience.
• Requires a minimum of 10 year(s) of experience.
• Approximate full time staff under this position: 100
• Approximate part time staff under this position: 100
• Must have experience at properties of similar size and quality.
• Position will be required to work a varied schedule that may include evenings, nights, and week-ends.

Job Requirements

• Must be a citizen of this country or possess a valid work permit.

• Experience managing Housekeeping, Laundry and Engineering.
• Solid understanding of housekeeping and laundry supplies and pars.
• Teach employees importance of, and how to greet guests and courteously solve guest requests.
• See that inspection program is consistently maintained.
• Assure all safety and security policies and procedures are followed.
• Work closely with all other Departments.
• Inspect some rooms daily.
• Experience purchasing linens and housekeeping supplies.
• Current on latest housekeeping and laundry technology.
• Work closely with vendors to assure proper pricing, delivery, and maintenance.
• Experience teaching, supervising, and mentoring multilingual and multicultural staff.
• Prior experience developing non-traditional approaches to Housekeeping would be a definite plus.
• Ensure OSHA and ADA policies are adhered to.
• Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful.
• Coordinate PM program with Engineering, Housekeeping and Front Office.
• Develop refurbishing schedule to maintain all rooms at top sales appeal.
• Experience maintaining antiques, special wood coverings, and/or special flooring/carpet/drapery requirements.
• Experience with major renovation.
• Experience with rooms FF&E renovation.
• Familiar with mini-bars and/or extensive amenity programs implemented by Housekeeping.
• Prior experience operating Housekeeping Department that services rooms that are located in several different buildings
• Experience with Condominium or Timeshare owners helpful.

• Clear, concise written and verbal communication skills.
• Ability to sell concepts and ideas to management, peers, and employees.
• Experience making presentations in front of groups.
• Ability to clearly and concisely present technical subjects.
• Maintain a good working relationship with guests, groups, and personnel from other departments.
• Demonstrate team building experience.
• Track record promoting an atmosphere of teamwork.
• Demonstrate ability to lead by example.
• Build morale and spirit.
• Participative management style.
• Use a "hands-on" approach to management.
• Solid career progression up through the ranks.
• Abilities to inspire, train, and develop people for promotion.
• Experience communicating, training, and managing multi-lingual staffs.
• A mentor who has inspired, trained, and developed people for promotion.
• Experience training and cross-training employees.
• Instill a guest service attitude in all employees.
• Experience training and developing employees with limited education/experience.
• Instill a "can-do" attitude in employees.
• Coach employees how to resolve and de-escalate conflicts.
• Instill a calm, organized approach in all situations.

• Strong technical skills.
• Excellent time management skills.
• Strong organizational skills.
• Excellent knowledge of computers.
• Strong customer service orientation and skills.
• Excellent listening skills.
• Exceptional detail in follow-up.
• Strong budgetary, projections, and cost control skills.
• Solid scheduling experience.
• Follow/enforce company policies and procedures.
• Resolve problems.
• Assume responsibility/accountability.
• Excellent safety and sanitation skills.
• Understand security requirements.
• Thorough understanding of HR requirements and regulatory agency requirements.
• Ability to create, develop, and make formal presentations using audio/visual aids.
• Create courteous, friendly, professional work environment.
• Provide overall direction, coordination, and ongoing evaluation of operations.
• Creative problem solving skills.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Think creatively.
• Forecasting skills.
• Solid skills selling and negotiating programs/projects.
• Understand basic asset management.
• Consistently call on new customers and develop new business.
• Juggle and balance needs of company and owner.

• AA/AS Two year degree.

Benefits

Paid Time Off

8 days per year

Medical Insurance Dental Insurance Disability Insurance Life Insurance Vision Insurance

Free Parking Matching 401-k Company Hotel Travel Discounts An Equal Opportunity Employer We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

How to Apply

Job #120538 — Director of Housekeeping

Submit your Résumé or Job Application online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.

Kalahari Resort and Convention Center
7000 Kalahari Drive Sandusky, OH 44870	Phone  (419) 433-7200 Reservations  1.877.KALAHARI

Management

Managed by

Kalahari Development, LLC

Property Description

Are you a team player? The Kalahari Resort is looking for high quality team players with enthusiasm to join our Waterpark Resort and Convention Center! Our unique and exciting resort brings the enchantment of Africa to Sandusky, Ohio. Our exotic African Décor will sweep our guests away on a holiday that they will certainly remember. We offer a wide variety of amenities for our clients and staff to enjoy, including: Indoor Waterpark, The Big Game Room, a wide range of dining facilities, Gift Shops, and Fitness Center. We are America's Largest Indoor waterpark with 173,000 sq ft. When you step inside Kalahari Resort, you leave the outside world far behind. Check us out at www.KalahariResorts.com

Property Statistics

Year built 2005 Number of rooms 884 Meeting rooms 25 Sq. ft. of meeting space 95,000 Number of employees 1,100		Our top markets    Travel & Tourism  Group  Leisure Peak season Summer, Holidays, Spring Break Computer software Micros, Delphi, V-1
		Number of F&B outlets 6

Food & Beverage Outlets

Restaurants  Cafeteria/Buffet  Casual/3 meal  Coffee Shop  Continental  Deli  Dessert  Family  Pizza  Poolside  Quick Service

Lounges  Entertainment  Lounge  Poolside

Amenities

Hotel Amenities
Indoor/Outdoor Pools In-room whirlpool/jacuzzi available Fitness Facility Spas Gift Shops Retail Outlets Business Center Concierge services Dual Line Telephones	Data ports High Speed Internet-All Rooms In-room coffee/tea In-room safe In-room refrigerator In-room microwave Newspaper (Mon-Fri) Pottery Pizzazz - Remember your stay at the Kalahari Resort in Sandusky Ohio by creating your own unique souvenir!
Spa Amenities
Fitness Center Exercise/Aerobics	Gift Shop/Retail

Internet Links

www.KalahariResorts.com http://www.kalahariresorts.com

How to Apply

Job #120538 — Director of Housekeeping

Submit your Résumé or Job Application online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.