Guest Service Agent

Property: Hilton Indianapolis North Hotel Indianapolis, IN	Managed by: HEI Hotels & Resorts Norwalk, CT

Responsibilities for this Position

• The Hilton Indianapolis North Hotel is beautifully located on the north side of Indianapolis, just minutes from downtown and directly off Indiana interstates 69 and 465 with the bus line stopping directly behind the hotel.
• We have all the benefits of a downtown Indianapolis hotel, yet located in a serene suburban environment.
• The working atmosphere of our hotel is friendly and fun with a high level of energy.
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• The Hilton Indianapolis North Hotel is currently seeking talented individuals who are committed to developing their careers with the hospitality industry.
• Here at the Hilton Indianapolis North, we create a work environment that teaches the skills our associates need to make it to the top and to be successful at every stage throughout their career with us.
• Additionally, we are committed to providing opportunity for advancement for our associates with a strong focus on internal promotions.
• We offer an excellent insurance benefit package that includes medical, dental, vision, life, disability, along with 401k. All of which are available after 90 days of full time employment.
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• If you are looking for a company to join where your talents can be most utilized, then the Hilton Indianapolis North Hotel is the place for you.
• Consider applying for a position with us today.
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• HEI VIEWS OUR ASSOCIATES AS OUR GREATEST RESOURCE, AND WE HIRE AND DEVELOP THE BEST.
• We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving…yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded.
• Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.
• An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.
• HEI Hotels & Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• >> FOR YOUR PHYSICAL & MENTAL WELLNESS:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• >> FOR YOUR FINANCIAL WELLNESS:
• Supplemental Life Insurance Coverage
• Spouse Life Insurance Coverage
• Child Life Insurance Coverage
• Short-Term Disability
• Long-Term Disability
• Matching 401(k) Savings & Retirement Plan
• Employee Discount Program by ‘YouDecide’
• Hotel Room Discount
• Vacation/Sick/Holiday Benefit
• JOB DESCRIPTION
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Job Requirements

• Must be a citizen of this country or possess a valid work permit.
• REQUIRED SKILLS
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
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• HEI Hotels and Resorts is an equal opportunity employer M/F/V/D

• Must live in the local area or within commuting distance.

Compensation

Wage	Highly Competitive Wage
Hours	Full Time, Permanent

Benefits

Paid Vacation	Yes
Personal Leave	Yes

Dental Insurance Disability Insurance Life Insurance Medical Insurance Vision Insurance

Matching 401k Plan Company Travel Benefits An Equal Opportunity Employer We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

How to Apply

Job #120187 — Guest Service Agent

Submit your Job Application or Résumé online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.

Hilton Indianapolis North Hotel
8181 North Shadeland Avenue Indianapolis, IN 46250	Phone  (317) 849-6668

Management

Managed by

HEI Hotels & Resorts - Norwalk, CT

Property Description

The Hilton Indianapolis North hotel is beautifully situated on the north side of Indianapolis, just minutes from downtown and directly off both Indiana Interstates 69 and 465.The bus line stops directly behind the hotel with the hotel offering bus passes at a discounted rate. With all the benefits of a downtown Indianapolis hotel, yet located in a serene suburban environment, the Hilton Indianapolis North hotel is the ideal Indiana hotel destination. The atmosphere of our hotel is friendly, fun, and a high level of energy. Our hotel is the perfect place to catch a great night's sleep in Indiana, exhibiting the highest levels of hotel service excellence. The Hilton Indianapolis North is conveniently located within a five mile radius to two major Indiana shopping malls as well as a wide variety of restaurants. Local businesses include Roche Diagnostics, American Family Insurance, Sallie Mae, Irwin Mortgage, Chase Bank, and the Indianapolis Heart Hospital. For the convenience of our guests, the Hilton North is happy to offer complimentary shuttle service within a 5-mile radius of our hotel. Our restaurant, the North Side Grill, offers a full service menu for breakfast, lunch and dinner, including a daily breakfast buffet and an extended Sunday brunch buffet. Our fun and friendly North Side Bar, is located in the Hilton hotel lobby, which features a variety of premium liquors, including single malt scotch and small batch bourbon. For luxurious accommodations as well as great hospitality and service in Indiana, join us at the Hilton Indianapolis Hotel North. If you want to work with a dynamic group of hospitality professionals, the Hilton North is an excellent career choice. Our employee's are committed and dedicated to our guests satisfaction. We seek to hire outstanding individuals who exhibit caring qualities, commitment to excellent service, and a desired eagerness to expand their growth and knowledge in the hospitality industry. Our goal is to provide comfort away from home while setting a higher standard of excellence and pride in servicing our guests.

Why People Like to Work for Us

HEI Hotels & Resorts is a cohesive team creating a legacy as the leading private hospitality owner/operator driven to be recognized by our associates, guests and investors as continually setting a higher standard of excellence. With 28 hotels nationwide under well-known brand names such as Westin, Marriott, Sheraton and Hilton, we are lead by some of the most respected minds in the industry. At HEI, we are committed to associate development. In order for us to be successful, we need to attract, train and retain the best associates in every market in which we operate hotels. We are dedicated to creating a culture of high energy, high performance, and high integrity with a real commitment to the people who embrace our vision and values. Join HEI and grow your career with the fastest growing hotel owner/operator in the world.

Property Statistics

Number of rooms 221 Sq. ft. of meeting space 14,500

Food & Beverage Outlets

Restaurants  Casual/3 meal  Regional American

Lounges  Lounge

Amenities

Hotel Amenities
Indoor Pools Business Center High Speed Internet-All Rooms In-room coffee/tea Accessible Air Conditioning Alarm Radio Audio/Visual Equipment Rental Automated Teller (ATM) Automatic Door Closer Baggage Storage Bathroom Amenities Business Center Children's Menu Coffee Maker Connecting Rooms Cribs Easy to Set Alarm Clock Radio Electronic Locks Electronic Smoke Detector Elevators Fax Fitness Room Gift Shop Hairdryer High chairs High Speed Internet Access Internet access in guest room Iron Ironing Board Laundry/Valet Service Lever Door Handles	Local Area Transportation Lounge Luggage Hold Meeting Rooms Mini Refrigerator Modem Multi-Lingual Staff News Stand Newspaper M-F (USA Today) Night Lights in Bathroom Non-Smoking Rooms Notary Public Paddle Tennis Table Photo Copying Service Pool Room Service Safety Deposit Box Secondary Locking Device Secretarial Service Shower for Wheelchair Sofa Bed Telephone - Auto Wakeup Telephone - Two Phones Telephone - Voice Mail Telephone - with Dataport Thumb Dead Bolt TV-Cable TV-Pay per view TV-Premium HBO,CNN,ESPN TV-Standard Network Video Games featured on TV Work Desk with Adjustable Lamp
Spa Amenities
Fitness Center

Internet Links

Hilton Indianapolis North http://www.hilton.com/en/hi/hotels/index.jhtml ?moreDesc=true&ctyhocn=INDINHF

HEI Hotels & Resorts http://www.heihospitality.com

How to Apply

Job #120187 — Guest Service Agent

Submit your Job Application or Résumé online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.