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Table Games Supervisor
BASIC FUNCTION: The Games Supervisor shall be responsible for the efficient operation of the table games on their assigned shifts. All duties are to be performed within the guidelines of the Gaming Operation’s policies and procedures, Internal Control Standards and objectives. |
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Responsibilities for this Position |
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- ESSENTIAL FUNCTIONS:
- 1. Maintains a high standard of guest service within the Table Games and actively promotes positive customer and employee relations by ensuring that excellent customer service is continually provided.
- 2. Monitors controls designed to assure full compliance with state and federal regulatory requirements.
- 3. Maintains a continuous inspection of cards, ensuring the security of the table games at all times.
- 4. Assists in monitoring the payouts on the table games to ensure that proper amounts are being paid to customers.
- 5. Ensures that organizational and regulatory policies and procedures are understood and adhered to.
- 6. Handles customer and employee disputes that may arise and settle disputes in a manner that expresses excellent customer service as well as ensuring that the best interest of the operation is considered at all times.
- 7. Ensures the safety of all gaming chips and monies entrusted.
- 8. Acts as signatory on jackpots as outlined by Internal Control Manual.
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- 10. Responsible for the accountability of the chips for each designated shift by maintaining a paper trail.
- 11. Makes table fills/credits as needed.
- 12. Monitors cash and chip transactions between operators and patrons.
- 13. Monitors any and all unusual activity between operators and patrons for possible collusion.
- 14. Evaluates employee performance and provides feedback.
- 15. Monitors employee performance and makes recommendations and assists the Table Games Manager with recruitment, hiring, training, recognition, coaching and discipline, terminations and other personnel related issues.
- 16. Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through all shifts.
- 17. Maintains accurate attendance calendar for all table game employees on designated shift
- 18. Ensures that table games facility presents a professional and clean environment for both employees and guests.
- 19. Communicates regularly with employees and keep them informed on all casino events and activities.
- 20. Must be able to work well with Co-workers/Supervisors/Managers.
- 21. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- 22. Attends all necessary training meetings.
- 23. Assists in other projects, as directed.
- 24. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed, hours are determined by 24-hour schedule.
- 25. Performs other related reasonable duties capable of being performed as requested by Management.
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
- QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
- Must be able to be approved for and maintain a valid gaming license
- Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues
- Work nights, weekends and holidays as required
- Employment is contingent upon a favorable outcome of a background investigation and drug screening
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively to the public, employees and customers
- Must have the ability to deal effectively and interact well with the customers and employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must be a minimum of 21 years of age or older upon employment
- High School Diploma or GED equivalent
- Minimum of three years of dealing experience and/or one year supervisory experience
- Successful candidate must be an experienced, results oriented, and hands-on professional
- Must demonstrate leadership, fairness, and sensibility to the customers and employees
- Must possess ability to instill a sense of pride and personal responsibility in subordinate employees
- Previous customer service experience preferred
Technical Requirements:
- Must be willing to work a variety of day/night and weekend shifts.
- Requires supervisory experience.
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Compensation |
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| Wage | dependent upon experience | | Hours | Full Time
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Benefits |
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| Paid Time Off | 14 days per year |
- Medical Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Dry Cleaning/Laundry
- Free Parking
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- Meals
- Matching 401-k
- Educational Assistance
- Profit Sharing
- An Equal Opportunity Employer
- We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
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How to Apply |
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Job #120051 — Table Games Supervisor
French Lick Resort |
8670 W State Rd 56
French Lick, IN 47432-9389 |
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Property Description |
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French Lick Resort Casino has embarked on an incredible $500 million historic restoration and expansion. In addition to the restoration of the French Lick Springs Hotel, including 443 fully renovated guest rooms, a new event center, exciting retail shops, and fully restored public areas, we are proud to announce the addition of the French Lick Casino, returning gaming to the Springs Valley for the first time since 1949.
With the reopening of the luxurious West Baden Springs Hotel, French Lick has truly created the Midwest's premiere resort and casino destination.
The West Baden Springs Hotel, the National Historic Landmark once known as the “Eighth Wonder of the World,” reopened in May, 2007 after being closed to travelers since 1932. The re-opening of this national treasure marked the complete renovation of the two historic hotels at the French Lick Resort Casino destination.
The West Baden Springs Hotel is the crown jewel of the restoration project,features what was once the world’s largest free span dome, soaring 110 feet above the atrium floor. Six circular stories containing 246 rooms, including eight specialty suites and a lavish Presidential Suite, surrounds the atrium.
For generations, our beautiful retreat has offered a scenic environment in which to relax and enjoy nature. Guests can stroll shaded walkways and visit the famous gazebo housing the Pluto mineral springs, nestled amidst lush gardens of colorful flowers and carefully trimmed greenery. Our manicured grounds also provide an impeccable backdrop for all kinds of events, from weddings and corporate picnics, to family cookouts.
At French Lick, every element provides guests with a heightened experience that reflects our legacy of excellence. Luxurious accommodations, pampering spa treatments, exhilarating Donald Ross-designed golf and state-of-the-art conference and event facilities will make French Lick Resort Casino the ultimate modern getaway.
Resort Amenities include:
Vegas style gaming
Two Historic Hotels with full modern day amenities
Three championship golf course
Signature spas
Tennis
Stables
Bowling
Swimming
The French Lick Resort is truly a beautiful environment in which to relax and enjoy nature and the surrounding grounds. The famous gazebo housing the ever-popular mineral water springs resides amidst lush gardens of colorful flowers and carefully trimmed greenery. The shaded walkways provide quiet solitude at mid-day or for an evening stroll.
Bright, colorful flowers of the season welcome each guest to the hotel. Walks around the hotel gardens will lead you past the famous gazebo which houses the "Pluto" mineral water springs. Each turn in the garden path reveals more color and a relaxing atmosphere. Whether you are on your way to the tennis courts, one of the golf courses, or just strolling, you can't help but enjoy the serene surroundings.
The gardens offer a beautiful, tranquil setting....perfect for a romantic stroll, family nature walk, or just to sit back & relax on one of the benches.
Private events and banquets can also be hosted throughout the grounds of the resort. Wedding ceremonies, corporate picnics, cookouts....all have a host of areas to choose from.
It's All About the Water!
For over 200 years, the Pluto Mineral Spring has drawn visitors to French Lick. The resort's legendary success is largely in part to the mineral springs. The Spa at French Lick Resort still offers a hot Pluto Mineral Springs bath. You too can experience the waters that have drawn people to French Lick Springs for the touted healing powers of the mineral springs.
Today, French Lick Resort rests on some 2,600 acres in the breathtaking Hoosier National Forest. The current facility includes 470 rooms and boasts two superb golf courses, the Valley Course and the scenic, Donald Ross designed, Country Club Hill Course. Badminton, volleyball, horseshoes, shuffleboard, croquet, stables, and two swimming pools (including a spacious bubble enclosed one) are other activities offered. Additionally, excellent horses, tennis courts, mineral baths and massages await the pleasure of guests.
The hotel's experienced staff is prepared to handle business meetings of any size up to 1,000 guests in some twenty-two function rooms, plus a 22,000 sq. ft. convention center. Facilities also include dining rooms, lounges, bowling alleys and a game room. A rich and colorful history included such famous names as John Barrymore, Clark Gable, Bing Crosby, President Roosevelt, The Trumans, and The Reagans. All were honored guests at the French Lick Resort. They walked in the rose gardens, they drank brandy on the veranda, and they relaxed in the mineral springs.
And now.....you can too. |
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Awards |
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Recognized as Travelocity’s Local Secrets, Big Finds®
Voted one of the state’s top destinations in The Great Indiana Getaway, presented by the Indiana Office of Tourism Development.
Americas Lodging Investment Summit (ALIS) Award finalist for Development of the Year
Casino Award Winner for “Best Architectural Re-design for a Casino/Resort”
Ranked the No. 1 value among golf courses in Kentucky and Indiana by Golf Magazine.
Received “Excellent Rating” and recognition in The Zagat Survey’s 2007/08 Guide to America’s Top Golf Courses
Finalist for Golf Inc. magazine’s 2007 Renovation of the Year competition.
8th Hole honored as one of the “18 Best Holes in Indiana” by Indiana Business Magazine
Voted one of the top three Most Underrated Golf Resorts in the Midwest by Travel & Leisure Golf Magazine.
Received the Best of Southern Gaming award for “Best Spa” from readers of Southern Gaming Magazine.
Chosen by readers of Successful Meetings Magazine to receive the 2007 Pinnacle Award |
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Property Statistics |
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| Year built | 1901 |
| Last year renovated | 2007 |
| Number of rooms | 689 |
| Meeting rooms | 16 |
| Sq. ft. of meeting space | 109,000 |
| Banquet capacity | 1,800 |
| Number of employees | 1,671 |
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Food & Beverage Outlets |
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| Restaurants |  Cafeteria/Buffet
Casual/3 meal
Coffee Shop
Dessert
Entertainment Venue
Family
| Fine Dining
Italian
Poolside
Quick Service
Regional American
Steakhouse
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| | Lounges | Entertainment
Lounge
Other
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Amenities |
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| Hotel Amenities | - 2 Indoor Pools
- 1 Outdoor Pool
- 1 Indoor/Outdoor Pool
- Outdoor hot tubs
- 2 Fitness Facility
| - Spas
- 36 Holes of Golf
- 3 Gift Shops
- 12 Retail Outlets
- Business Center
| | Casino Amenities | - 32 Gaming Tables
- 1202 Slot Machines
| | | Spa Amenities | - Fitness Center
- Exercise/Aerobics
- Mineral Springs
| - Salon Services
- Gift Shop/Retail
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Internet Links |
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How to Apply |
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Job #120051 — Table Games Supervisor
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