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Front Office Supervisor
Come Join our Hilton Suites Family!!! |
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Who Will this Job Appeal To? |
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- Organized
- Detail Oriented
- Customer Service Focused
- Friendly
- Strong computer and math skills
- Comfortable with handling many personalities
- Prior cash Handling experience
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Responsibilities for this Position |
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- Duties include but are not limited to:
- Check-in and checkout guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all company policies and procedures.
- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, safety boxes, etc.
- Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and reservations.
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
- Must live in the local area or within commuting distance.
- Must be willing to work a variety of day/night and weekend shifts.
- Requires supervisory experience.
- Must be able to read, write and speak English.
- Must be able to converse in basic English.
- Requires strong organizational skills.
- Must be able to work independently.
- Able to be on your feet for long periods of time.
- Able to lift at least 20 pounds.
- Excellent people skills.
- Must meet grooming standards.
- We provide a substance free environment. Substance testing is mandatory.
- Meet/exceed customer expectations.
- Computer experience required.
- Computer experience strongly desired.
- Must meet or exceed the team expectations.
- An energetic personality.
Educational Requirements:
- High School degree or equivalent.
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Compensation |
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| Wage | Willing to be discussed upon interview | | Hours | HOURS ANS DAYS OF WORK WILL VARY BASE ON BUSINESS NEEDS
Full Time
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Benefits |
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| Paid Vacation | 10 days after 6 months
| | Paid Sick Leave | 6 days per year |
- Medical Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Dry Cleaning/Laundry
- Meals
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- Matching 401-k
- Educational Assistance
- Company Hotel Travel Discounts
- An Equal Opportunity Employer
- We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
- EOE/AA
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How to Apply |
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Job #120010 — Front Office Supervisor
Hilton Suites Chicago Magnificent Mile |
198 E. Delaware Place
Chicago, IL 60611 |
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Management |
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Property Description |
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Hilton Suites Chicago Magnificent Mile is an upscale, all-suite hotel in a prime downtown Chicago location. Walk to Windy City hot spots like the John Hancock Center, Lakeshore Drive, Water Tower Place, Magnificent Mile shopping, American Girl, the Museum of Contemporary Art, and Northwestern University.
Our modern, all suite-hotel provides comfortable, well-appointed two-room guest suites and executive accommodations. For business travel, family vacation or weekend getaway, Hilton Suites Chicago Magnificent Mile is a great value in the middle of everything Chicago has to offer. Our hotel is close to the food and fun of State Street and Rush Street. We're only a mile north of the Chicago Loop, and minutes away from Navy Pier, the famous Merchandise Mart and McCormick Place Convention Center. Chicago O'Hare and Chicago Midway Airports are 45 minutes or less travel time.
Our guests enjoy a long list of in-room amenities, including high-speed internet access and our decadently comfortable Sweet Dreams beds.
With over 10,000 square feet of flexible meeting and banquet space, complete AV support, ISDN access, a well-equipped Business Center, and a professional catering team, our hotel can easily accommodate conferences, seminars, parties or special events for groups up to 400. |
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Property Statistics |
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| Number of rooms | 342 |
| Sq. ft. of meeting space | 10,000 |
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Food & Beverage Outlets |
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| Restaurants |  Coffee Shop
Regional American
| Steakhouse
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Amenities |
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| Hotel Amenities | - 1 Indoor Pool
- 1 Fitness Facility
- 1 Gift Shop
- Business Center
| - High Speed Internet-All Rooms
- In-room coffee/tea
- Newspaper (Mon-Fri)
- Coffee bar and pastry shop.
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Internet Links |
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How to Apply |
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Job #120010 — Front Office Supervisor
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