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Guest Service Director
The Sheraton is looking for a real "Service Hero!" |
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About the Incumbent... |
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The incumbent has been promoted.
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Why You Want to Work for Us |
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To be affiliated with a leading brand in hospitality while getting personal support from Stanford Hotels Corporation. We make an emotional connection with our associates and we rank in the top 20% for associate satisfaction in our industry. The hotel is currently undergoing a $24 million dollar renovation.
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About the Management Team |
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One of the most amazing group of professional hoteliers you would ever want to meet. Their goal is to build a culture of trust and credibility with our associates and guests.
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What Our Employees Say About Us |
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We have a great work enviornment and rapport with each other. We enjoy working here and relish in the friendships created with our fellow associates.
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Training We Provide |
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Sheraton has an outstanding Orientation and Training program that you will receive not long after you are brought on board.
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How a Person Can Make an Impact in This Job |
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By making warm comforting connections with our associates and guests.
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Who Will this Job Appeal To? |
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- Individuals who enjoy working at a property that develops people for promotion.
- People who enjoy working at a property that takes an active role in the community.
- Someone who wants to join a very progressive company.
- An individual looking for promotion.
- An individual who enjoys selling room upgrades and return reservations.
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About the Boss |
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The General Manager has more than 15 years of Starwood experience. She expects you to do your job.
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Scope of this Position |
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- MUST HAVE PREVIOUS HOTEL EXPERIENCE
- Position will be responsible for supervising/managing/overseeing the following departments: Front Desk
- In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Front Desk
- Requires a minimum of 4 year(s) of supervisory experience.
- Requires a minimum of 4 year(s) of experience.
- Approximate full time staff under this position: 5
- This position reports to: General Manager
- Must have experience at properties of similar size and quality.
- Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
- Must live in the local area or within commuting distance.
- Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, Bell staff, and Guest Services.
- Ability to motivate Front Office & Reservations Employees to continuously upsell.
- Familiar with Front Office/Reservations training techniques.
- Experience consistently outperforming competitive properties.
- Verifiable record improving guest service and satisfaction.
- Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.
- Experience overseeing Transportation Department.
- Participate in MOD program.
Managerial Requirements:
- Clear, concise written and verbal communication skills.
- Maintain a good working relationship with guests, groups, and personnel from other departments.
- Track record promoting an atmosphere of teamwork.
- Demonstrate ability to lead by example.
- Participative management style.
- Use a "hands-on" approach to management.
- Solid career progression up through the ranks.
- Experience communicating, training, and managing multi-lingual staffs.
- A mentor who has inspired, trained, and developed people for promotion.
- Instill a guest service attitude in all employees.
- Instill a "can-do" attitude in employees.
- Coach employees how to resolve and de-escalate conflicts.
Business Skills:
- Strong technical skills.
- Excellent time management skills.
- Strong organizational skills.
- Excellent knowledge of computers.
- Strong customer service orientation and skills.
- Excellent listening skills.
- Excellent cost control skills
- Solid scheduling experience.
- Follow/enforce company policies and procedures.
- Resolve problems.
- Assume responsibility/accountability.
- Understand security requirements.
- Create courteous, friendly, professional work environment.
- Provide overall direction, coordination, and ongoing evaluation of operations.
- Creative problem solving skills.
- Ability to quickly evaluate alternatives and decide on a plan of action.
- Think creatively.
- Teach suggestive selling techniques.
- Forecasting skills.
Educational Requirements:
- High School degree or equivalent.
- AA/AS Two year degree.
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Compensation |
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| Salary | Outstanding Pay and Benefit Package |
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Benefits |
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| Paid Vacation | 10 days after 1st year
15 days after 7th year
| | Personal Leave | 1 days per year |
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Free Parking
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- Meals
- Employee Funded 401-k
- Company Hotel Travel Discounts
- An Equal Opportunity Employer
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How to Apply |
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Job #119954 — Guest Service Director
Sheraton Albuquerque Uptown |
2600 Louisiana Blvd. NE
Albuquerque, NM 87110 |
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Management |
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Property Description |
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The Sheraton Albuquerque Uptown Hotel is conveniently located in the vibrant center of the Uptown Business District. Only steps from two of New Mexico's premier shopping malls, just minutes from Albuquerque's famous Old Town, as well as the University of New Mexico, the International Airport, Kirtland Air force Base, Sandia Laboratories, numerous fine restaurants, entertainment venues, and golf courses. Direct access to major highways make it easy to get to Santa Fé, Taos and Las Cruces.
The Sheraton Albuquerque Uptown Hotel features 294 oversized guest rooms and suites, each equipped with the amenities that business and leisure travelers most often request. Guests may want to take advantage of the special services and accommodations of our Business or Club level were guests have access to Albuquerque's finest Club Lounge and Business Center. The hotel is currently under renovation. |
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Why People Like to Work for Us |
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We are known for our commitment in providing a warm, comforting and connecting experience not only for our guests but for our associates as well. We empower our associates to understand our guests and make each stay a memorable experience. Our associates know thy make the difference.
We strive to be a great place to work, and encourage new ideas to make us different, better and special.
Our new Service Culture is redefining the way we interact with each other and opening up opportunities with our guests. |
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Property Statistics |
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| Year built | 1982 |
| Last year renovated | 2008 |
| Number of rooms | 294 |
| Meeting rooms | 12 |
| Sq. ft. of meeting space | 17,000 |
| Banquet capacity | 500 |
| Number of employees | 150 |
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| | Our top markets | |  Corporate
Government
SMERF
| | Peak season | | None | | Computer software | | Galaxy Lightspeed, , Delphi, Micros |
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| Revenues |
ADR | $79.15 |
Annual Revenue | $8.7MM |
Rooms Revenue | $5.6MM |
F&B Revenue | $3MM |
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| | Market share | 106% |
| Number of F&B outlets | 1 |
| F&B revenues split |
Outlets
Banquets | 30%
70% |
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Food & Beverage Outlets |
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| Restaurants | Grill
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| | Lounges | Lounge
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Amenities |
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| Hotel Amenities | - 1 Indoor Pool
- 1 Fitness Facility
- 1 Spa
- Business Center
- Dual Line Telephones
- Data ports
- Wayport High Speed Internet
| - Wireless in all public areas
- Sheraton Sweet Sleeper Beds
- Sheraton Sweet Sleeper Dog Beds
- Sauna
- Shuttle within a 2 mile radius
- Coin operated laundry
- Dry Cleaning
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Internet Links |
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How to Apply |
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Job #119954 — Guest Service Director
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