Awarded Hilton's Highest Award for Service Excellence Five Years in a Row, 2001-2005!!! Great opportunity available for a Front Desk Agent to join our team.
Interest in learning and growing within the hospitality industry.
Responsibilities for this Position
Responsible for performing a variety of customer focused front office duties to facilitate a positive experience for the guest. Included in the Front Desk Agent's responsibilities are: checking-in and checking-out guests, provide assistance to guests by answering questions and offering recommendations, and meeting and exceeding customer expections by problem-solving any unexpected travel challenges. The Front Desk Agent is the liason between the guest and the hotel.
Job Requirements
Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
Must live in the local area or within commuting distance.
Local applicants will be considered first.
Must be able to read, write and speak English.
Requires strong organizational skills.
Able to be on your feet for long periods of time.
Excellent people skills.
Must meet grooming standards.
Meet/exceed customer expectations.
Computer experience required.
An energetic personality.
Compensation
Wage
$9.50 per hour
Hours
Daytime, or Evening shifts available. Full-time
Full Time
Benefits
Paid Vacation
6 days after 1st year
11 days after 2nd year
16 days after 5th year
This Beautiful, all suite property is located 1.5 miles north of Phoenix Sky Harbor International Airport, with Complimentary airport/area shuttle, and is centrally located between downtown Phoenix corridor and Mill Avenue in Tempe. Corporate, leisure and group guests will find a variety of dining, shopping, and recreation activities accessible within a short drive. The Hotel is adjacent to major freeways for ease of travel, east, west, north or south across the Valley of the Sun. Our spacious two room Guest Suites are decorated with warm contemporary wood armoires and cabinetry, marble counters and rich earth tones creating a restful environment. As an added feature our full breakfast buffet in Belvedere, An American Bar and Grill, is available daily and included as part of your room rate. High-speed Wireless Internet access, 2 color TV's, 2 phones, refrigerator, microwave, gourmet Wolfgang Puck coffee and tea, and a complimentary USA Today. Recreational amenities include a state-of-the-art Doubletree Fitness by Precor center, an outdoor heated swimming pool and hot tub. This hotel features 10,000 square ft of flexible meeting space, garden view banquet areas and Ballrooms with onsite conference planners.
Awards
"Arizona Hotel and Lodging Association Volunteer of the Year 2007" Awarded to our General Manager, as a representative of the Doubletree.
"Pride Hotel Award 2005" This prestigious award recognizes the top tier of Doubletree's in the Nation. It represents outstanding quality service and overall guest loyalty.
"Doubletree's Annual CARE Cup Award 2005" The CARE Cup is awarded to one out of 160 Doubletree Hotels in the country each quarter. The winner best demonstrates the CARE Culture of Doubletree with outstanding team member commitment, and successful satisfaction of guest needs and expectations.
"Pride Hotel Award 2004" This prestigious award recognizes the top tier of Doubletree's in the Nation. It represents outstanding quality service and overall guest loyalty.
"Pride Hotel Award 2003" This prestigious award recognizes the top tier of Doubletree's in the Nation. It represents outstanding quality service and overall guest loyalty.
"Connie Award 2002" - #1 Doubletree in the Nation Award! Winner of Hilton's Highest Award for Service Excellence out of 155 Doubletree Hotels.
"Pride Hotel Award 2001" This prestigious award recognizes the top tier of Doubletree's in the Nation. It represents outstanding quality service and overall guest loyalty.
Casual/3 meal