Front Office Manager

Property: Norfolk Waterside Marriott Norfolk, VA	Managed by: TPG Hospitality Cranston, RI

Who Will this Job Appeal To?

• Someone who wants to join a very progressive company.
• A person who enjoys a property that provides ongoing training to Front Office employees.

Scope of this Position

• Position will be responsible for supervising/managing/overseeing the following departments: Front Desk, AYS, Concierge, Valet, Bellstand
• In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Front Office
• Requires a minimum of 3-4 year(s) of supervisory experience.
• Requires a minimum of 2 year(s) of experience.
• This position reports to: Resident Manager
• Must have experience at properties of similar size and quality.
• Position will be required to work a varied schedule that may include evenings, nights, and week-ends.

Job Requirements

• Must be a citizen of this country or possess a valid work permit.

• Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, Bell staff, and Guest Services.
• Strong yield management skills and ability to instill those in others.
• Ability to motivate Front Office & Reservations Employees to continuously upsell.
• Familiar with Front Office/Reservations training techniques.
• Track record training, cross training and developing employees for promotions.
• Verifiable record improving guest service and satisfaction.
• Understand scheduling to optimize financial performance while meeting employee scheduling.
• Track record resolving customer complaints to benefit of guests and the property.
• Assure guest expectations are exceeded through proper employee training.
• Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.
• Experience overseeing Transportation Department.
• Participate in MOD program.

• Clear, concise written and verbal communication skills.
• Ability to sell concepts and ideas to management, peers, and employees.
• Maintain a good working relationship with guests, groups, and personnel from other departments.
• Demonstrate team building experience.
• Track record promoting an atmosphere of teamwork.
• Demonstrate ability to lead by example.
• Build morale and spirit.
• Participative management style.
• Use a "hands-on" approach to management.
• Solid career progression up through the ranks.
• Abilities to inspire, train, and develop people for promotion.
• Instill a guest service attitude in all employees.
• Instill a "can-do" attitude in employees.
• Instill a calm, organized approach in all situations.

• Strong technical skills.
• Excellent time management skills.
• Strong organizational skills.
• Excellent knowledge of computers.
• Strong customer service orientation and skills.
• Excellent listening skills.
• Exceptional detail in follow-up.
• Strong budgetary, projections, and cost control skills.
• Excellent cost control skills
• Solid scheduling experience.
• Resolve problems.
• Assume responsibility/accountability.
• Create courteous, friendly, professional work environment.
• Provide overall direction, coordination, and ongoing evaluation of operations.
• Creative problem solving skills.
• Forecasting skills.

Compensation

Salary

$40,000 - $55,000

Benefits

Paid Vacation	10 days after 1st year
Paid Sick Leave	6 days per year

Medical Insurance Dental Insurance Disability Insurance Life Insurance Vision Insurance Free Parking

Meals Matching 401-k Company Hotel Travel Discounts An Equal Opportunity Employer We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. EOE/AA

How to Apply

Job #118036 — Front Office Manager

Submit your Résumé or Job Application online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.

Norfolk Waterside Marriott
235 E Main Street Norfolk, VA 23510	Phone  (757) 627-4200

Management

Managed by

TPG Hospitality - Cranston, RI

Why People Like to Work for Us

Please fax resume to 757.628.6505 or email rholley@marriottnorfolk.com

Property Statistics

Number of rooms 405

Internet Links

Marriott Waterside http://marriott.com/property/propertyPage.mi?marshaCode=ORFWS

Procaccianti Group http://www.procgroup.com

How to Apply

Job #118036 — Front Office Manager

Submit your Résumé or Job Application online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.