AM In Room Dining Server

Property: The Driskill Austin, TX	Managed by: Destination Hotels & Resorts Englewood, CO

Responsibilities for this Position

• ESSENTIAL FUNCTIONS:
• Ensure that the highest quality product is provided to the guests throughout the property in a prompt and courteous manner.
• Responsible for delivering and serving guests in a timely manner, while implementing proper service standards.
• Responsible for being knowledgeable in all menu items, pricing and other services provided by the property in relation to Room Service.
• Accountable for set-up, service, refreshing and break down of all hospitalities.
• Ensure each outgoing order complies with guest’s requests before delivering to his or her room.
• Exercise proper telephone etiquette with guests, in compliance with telephone guidelines.
• Promptly retrieve all guests’ trays and carts upon the guests’ request. Ensuring the resort is clear of these items at all times.
• Practice all sanitation and safety guidelines provided by both the Health Department and property.
• Support training programs including by not limited to: OSHA, Safety, Educational and Employee Enhancement programs to assure the continual upgrading of department personnel.
• Perform exceptional communication skills throughout all functions of the job, i.e. guests, department managers and fellow employees. Perform any and all duties assigned by the manager.
• SUPPORTIVE FUNCTIONS:
• In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the resort.
• Perform general cleaning tasks using standard Resort cleaning products as assigned by supervisor to adhere to health standards.
• Perform all other duties as assigned.
• SPECIFIC JOB KNOWLEDGE, SKILL & ABILITY
• The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Ability to treat guests with respect and professionalism. Individuals must posses and demonstrate the ability to interact with all guests, internal and external, effectively with tact and diplomacy in line with the property’s service standards.
• Must have knowledge of all resort, restaurants, outlets and amenities to intelligently assist guests with questions.
• Ability to pick up trays from all guest suites sometimes without the use of an elevator.
• Must have knowledge of appropriate table settings and serviceware settings on table beaus.
• Ability to read, speak, write and understand the English language to perform the essential functions.
• Ability to grasp, lift and carry or otherwise transport up to 50 lbs.
• Must be of legal age to serve alcohol.

Job Requirements

• Must be a citizen of this country or possess a valid work permit.
• QUALIFICATION STANDARDS
• EDUCATION: High School Diploma or equivalent.
• EXPERIENCE: Prior guest service experience preferred.
• LICENSES OR CERTIFICATES: Food handler’s card.
• APPEARANCE: Highly professional appearance, ability to maintain a neat, clean and well-groomed appearance. Specific standards are available.

• Must live in the local area or within commuting distance.

Compensation

Wage	Highly Competitive Wage
Hours	Full Time, Permanent

Benefits

Paid Vacation	Yes
Personal Leave	Yes

Medical Insurance Dental Insurance Disability Insurance Life Insurance Vision Insurance Matching 401k - immediately vested Company Hotel Travel Benefits Medical Flex Spending Accounts

Employee Referral Program up to $5,000 Fantastic Work Environment Paid Vacation Paid Holidays Personal Leave An Equal Opportunity Employer We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

How to Apply

Job #118031 — AM In Room Dining Server

Submit your Job Application or Résumé online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.

The Driskill
604 Brazos Stret Austin, TX 78701	Phone  (512) 474-5911

Management

Managed by

Destination Hotels & Resorts - Englewood, CO

Property Description

The Driskill Hotel, managed by Destination Hotel & Resorts and located in downtown Austin, is a four star, AAA four-diamond that seeks to provide the finest in service, ambiance and hospitality. Built in 1886 as the showplace of a cattle baron, The Driskill Hotel in Austin, Texas has long been Austin's Grande Dame and a center for politics and high society. Today, The Driskill Hotel offers deluxe accommodations and five-star dining in true Texas luxury. It stands apart as a landmark of refined hospitality with rich appreciation of the past and an elegant vision for the future. The Driskill strives to maintain a working relationship with community organizations to ensure the growth and welfare of Austin and it's citizens. It is the role of the staff at the Driskill to maintain a distiguished national and international reputation. The lobby of The Driskill Hotel sets the initial tone of comfort and elegance with three-story columns framing a marble floor and stained-glass dome ceiling. Guests select from 188 rooms and suites distributed between the Historic Wing - with soaring ceilings, elaborate woodwork and balconies- and the Traditional Wing, built in 1929 and featuring art deco styling and the colors of the Texas Hill Country. All accommodations at The Driskill Hotel include original art, ornate beds, dramatic draperies and high-speed Internet access. The opulence continues in theme suites such as the Cattle Baron's Suite, the Yellow Rose Bridal Suite and the Renaissance Bridal Suite. Under the direction of Executive Chef Josh Watkins, the renowned Driskill Grill and 1886 Café & Bakery add to the The Driskill Hotel's status as a favored gathering place, while its grand function rooms impress delegates with their high-tech capabilities and elegant appointments. A well-equipped Business Center takes care of everyday office needs and a Fitness Studio addresses guests' physical well-being with workout areas, a stretching room, two massage tables and a sauna. Hospitality as a fine art requires experience, attention to detail and discretion. At The Driskill Hotel in Austin, Texas, the staff strives to make every moment of every visit a masterpiece.

Why People Like to Work for Us

WHO WE ARE: Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development. Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business and service plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size. This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring a different perspective to the hotel management business. OUR CULTURE: Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination Hotels & Resorts. Our associates are proud to work here!

Awards

Mobil Four Star AAA Four Diamond Award

Property Statistics

Year built 1886 Number of rooms 188 Sq. ft. of meeting space 14,837

Food & Beverage Outlets

Restaurants  Casual/3 meal  Continental

Lounges  Lounge

Amenities

Hotel Amenities
100% cotton bed and bath linens 24-hour concierge service 24-hour room service Bathroom nightlights Cable television including HBO, CNN, and ESPN Ceiling fan Complimentary shoe shine Daily newspaper delivery Deluxe bath amenities Digital alarm clock Executive business center Executive Business Center Fitness Studio Foreign currency exchange	Hairdryer High speed Internet access Individual climate control In-room movies In-room refreshment center Iron and ironing board Massage Services Multiple dual-line telephones Nightly turn-down service One-day laundry and dry cleaning Plush terry robes Safety deposit boxes Twice daily complete housekeeping service Voice message service

Internet Links

The Driskill Hotel http://www.driskillhotel.com/

The Driskill Grill http://www.driskillgrill.com/

1886 Cafe & Bakery http://www.1886cafeandbakery.com/

Destination Hotels & Resorts http://www.destinationhotels.com

How to Apply

Job #118031 — AM In Room Dining Server

Submit your Job Application or Résumé online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.