Security Officer

Property: Tempe Mission Palms Hotel Tempe, AZ	Managed by: Destination Hotels & Resorts Englewood, CO

Responsibilities for this Position

• WORKING WITH US IS A DEPARTURE FROM THE NORM.
• We embrace an entrepreneurial spirit and nurture an environment where our associates create better ways to do things.
• What you do, and the decisions you make, will have a direct impact on results.
• Your role will not be incidental; it will be integral to the success of our business.
• You're free to do what needs to be done.
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• Destination Hotels & Resorts is a hospitality management company that focuses on one-of-a-kind properties. Each property's distinctive personality drives the guest's experience.
• The best way to accomplish this is for each property to have a fully empowered on-premises management team, quickly addressing changes in local market conditions and property needs.
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• It all depends on your goals.
• If you want to be challenged, make a difference, and experience a sense of accomplishment, Destination Hotels & Resorts is right for you.
• ESSENTIAL FUNCTIONS:
• Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.
• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two way radio, bending, stooping and kneeling as in performing CPR.
• Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock challenges, coordinate expedient response to emergency conditions such as fire or safety hazards and threats to life and or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
• Memorize and monitor life safety system installed on property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• SUPPORTIVE FUNCTIONS:
• In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the resort.
• Check employee packages as they exit to ensure no food or Tempe Mission Palms Hotel & Conference Center property is being removed. Screen persons entering entrances for purpose and authorization.
• Receive, record and store lost and found items. Research and respond to inquiries from guests concerning status of items. Mail out claimed items to owner.
• Provide accurate information to inquirers for directions, hours of operation, etc.
• Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
• Assist guests with door lock problems using moderately complex hand-held electronic apparatus.
• Other duties assigned by the supervisor.
• SPECIFIC JOB KNOWLEDGE, SKILL & ABILITY:
• The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Thorough knowledge of the layout of the building , function rooms, and some knowledge of the city and surrounding areas.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and create detailed reports with that information.
• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Perform tasks requiring bending, stooping, kneeling and walking significant distances between and within buildings on the property.
• Ability to follow written and or verbal instructions.
• Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 200 lbs. Sufficient manual dexterity in hands.
• Ability to climb stairs and ladders at a rapid pace.

Job Requirements

• Must be a citizen of this country or possess a valid work permit.
• QUALIFICATION STANDARDS:
• EDUCATION:
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• EXPERIENCE:
• Prior law enforcement, security experience or military experience preferred. Must be at least 19 years of age.
• LICENSES OR CERTIFICATES: CPR certification. First aid training preferred.
• APPEARANCE:
• Highly professional appearance, ability to maintain a neat, clean and well-groomed appearance (specific standards available)

• Must live in the local area or within commuting distance.

Compensation

Wage	Highly Competitive Wage
Hours	Full Time, Permanent

Benefits

Paid Vacation	Yes
Personal Leave	Yes

Medical Insurance Dental Insurance Disability Insurance Life Insurance Vision Insurance Matching 401k - immediately vested Company Hotel Travel Benefits Medical Flex Spending Accounts

Employee Referral Program up to $5,000 Fantastic Work Environment Paid Vacation Paid Holidays Personal Leave An Equal Opportunity Employer We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

How to Apply

Job #118029 — Security Officer

Submit your Job Application or Résumé online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.

Tempe Mission Palms Hotel
60 East Fifth Street Tempe, AZ 85281	Phone  (480) 894-1400 Reservations  (800) 547-8705

Management

Managed by

Destination Hotels & Resorts - Englewood, CO

Property Description

The Tempe Mission Palms Hotel is located in downtown Tempe near Arizona State University - ASU and conveniently located just 10 minutes from Phoenix Sky Harbor International Airport and all major highways in and around Phoenix and Scottsdale, Arizona. From the moment you enter the Tempe Mission Palms Hotel, you’ll be greeted by unprecedented warmth of our contemporary southwestern elegance. Enjoy the serenity of the hotel courtyard fountains and fireplaces with friends and business associates. The Mission Grille serves up award-winning regional cuisine, an extensive wine list, and unparalleled service in an elegant setting. Enjoy the ideal blend of business, recreation and elegance with our beautifully appointed hotel accommodations, restaurant , lounge, business center, full service conference meeting, catering, and wedding facility. Experience the serenity, rejuvenation, and relaxation that await you at The Tempe Mission Palms Hotel. Tempe Hotel Accommodations All of our spacious hotel lodging accommodations are designed to cradle you in comfort while uplifting your spirits. Entering your guest room at the Tempe Mission Palms Hotel, you will be surrounded by the warmth of its tasteful Southwestern elegance and furnishings which create the backdrop for your unforgettable visit. Tempe Meetings and Catered Events Our central location in Tempe near Phoenix and Scottsdale is the perfect setting for your next company meeting or catered event. We are known and recognized as a premier conference center facility in the Phoenix and Scottsdale area and offer a variety of creative themes and dining options. Choose from our luxury boardrooms, 13 conveniently located breakout rooms, to meeting rooms with seating up to 900. Tempe Restaurants and Lounges Tantalizing to the eye and palate, The Mission Grille elegance serves the Tempe downtown business community and visitors of greater Phoenix alike to the highest levels of service. The Mission Grille offers an elegant ambiance with exceptional regional cuisine.

Why People Like to Work for Us

WHO WE ARE: Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development. Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business and service plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size. This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring a different perspective to the hotel management business. OUR CULTURE: Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination Hotels & Resorts. Our associates are proud to work here!

Property Statistics

Year built 1985 Last year renovated 2004 Number of rooms 303 Sq. ft. of meeting space 30,000 Number of employees 250		Our top markets    Group  Association  Transient Computer software Springer Miller/ Delphi / ADP & Timesaver

Food & Beverage Outlets

Restaurants  Regional American

Lounges  Lounge

Amenities

Hotel Amenities

Outdoor Pools Airport transportation is available 5:30 am to 10:30 pm Business Center Business Concierge Delivery of the USA Today to your guest room door Monday through Friday Ergonomic chair at the desk Hairdryer and iron with ironing board High-speed wireless Internet connection In-room coffee and tea service In-room two-line telephones with voice mail and data ports

Iron/ironing board/hair dryer Large work area desks in rooms Local and 1-800 telephone calls made from your guest room Non-smoking rooms Receipt of faxes through the hotel's front desk The Arizona Republic is delivered to your guest room door on Saturday Use of the hotel's workout facility between the hours of 6:00 am to 10:00 pm Valet service for your automobile at the front entry of the hotel Wake-up calls

Internet Links

Tempe Mission Palms Hotel http://www.missionpalms.com

Destination Hotels & Resorts http://www.destinationhotels.com

How to Apply

Job #118029 — Security Officer

Submit your Job Application or Résumé online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.