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Front Office Manager
Industry leader with over 70 hotels and many more under development. This can be your opportunity to advance your career long-term with one employer. |
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Who Will this Job Appeal To? |
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- A person with truly exceptional customer service skills
- People who are able to run their portion of the business; while operating within stated operational guidelines.
- Individuals who enjoy working at a property that develops people for promotion.
- Someone who wants to join a very progressive company.
- An individual looking for promotion.
- A person who enjoys a property that provides ongoing training to Front Office employees.
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Scope of this Position |
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- Guest Services Managers, Front Office Managers, or Rooms Division Managers who want to join a 47 year old industry leader.
- Company operates over 73 full service Marriott, Embassy Suite, Hilton, Radisson, Renaissance, Crowne Plaza, larger Holiday Inns and upscale independent hotels and resorts.
- Position will be responsible for supervising/managing/overseeing the following departments: Front Desk,PBX, Bellstaff, Reservations
- Requires a minimum of 2 year(s) of supervisory experience.
- Requires a minimum of 3 year(s) of experience.
- Approximate full time staff under this position: 12
- This position reports to: AGM
- Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
- Must live in the local area or within commuting distance.
- Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, Bell staff, and Guest Services.
- Ability to motivate Front Office & Reservations Employees to continuously upsell.
- Understand scheduling to optimize financial performance while meeting employee scheduling.
- Track record resolving customer complaints to benefit of guests and the property.
- Assure guest expectations are exceeded through proper employee training.
- Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.
- Participate in MOD program.
Managerial Requirements:
- Clear, concise written and verbal communication skills.
- Ability to sell concepts and ideas to management, peers, and employees.
- Demonstrate team building experience.
- Track record promoting an atmosphere of teamwork.
- Demonstrate ability to lead by example.
- Solid career progression up through the ranks.
- Abilities to inspire, train, and develop people for promotion.
- A mentor who has inspired, trained, and developed people for promotion.
- Experience training and cross-training employees.
- Instill a guest service attitude in all employees.
- Experience training and developing employees with limited education/experience.
- Coach employees how to resolve and de-escalate conflicts.
Business Skills:
- Excellent time management skills.
- Good knowledge of computers.
- Strong customer service orientation and skills.
- Exceptional detail in follow-up.
- Solid scheduling experience.
- Resolve problems.
- Assume responsibility/accountability.
- Create courteous, friendly, professional work environment.
- Forecasting skills.
Educational Requirements:
- High School degree or equivalent.
- Specific degree in: BA/BS a plus
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Compensation |
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| Salary | $37,450 - $41,757 | | Bonus | payable annually |
| Relocation | We will pay relocation costs as agreed upon at time of hiring |
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Benefits |
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- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Matching 401-k
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- Employee Funded 401-k
- Educational Assistance
- Company Hotel Travel Discounts
- EOE/AA
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How to Apply |
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Job #117924 — Front Office Manager
Holiday Inn Joplin |
3615 Rangeline Road
Joplin, MO 64804 |
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Management |
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Property Description |
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| The Holiday Inn-Joplin is the Four States Area's premier corporate and convention hotel and is Joplin's only 3-Diamond hotel. With 262 newly renovated guestrooms, one casual-style bistro restaurant, one casual lounge, an indoor pool area with exercise facility, an outdoor pool, 42,000 sq ft of meeting/convention space (including the 30,000 sq ft John Q. Hammons Convention/Trade Center), the Holiday Inn-Joplin is uniquely appointed to provide the best in services and products. |
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Why People Like to Work for Us |
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- Owned and operated by John Q. Hammons Hotels which is the nation's leading hotel developer.
- Committed to the personal and professional development of our team members.
- Consistently ranks higher than the brand average in service and products.
- Consistently outperforms the market.
- Benefits include a 401K plan that is recognized as an industry leader. This hotel has the highest 401k participation in the company.
- Associate Opinion Survey scores consistently rank in the top for the company.
- Committed to the professional development of our Team members through the sponsorship of various certification programs.
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Awards |
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- Recipient of the Torchbearer Award.
- First place in company for 401K plan participation.
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Property Statistics |
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| Year built | 1979 |
| Last year renovated | 2004 |
| Number of rooms | 262 |
| Meeting rooms | 17 |
| Sq. ft. of meeting space | 42,000 |
| Banquet capacity | 2,500 |
| Number of employees | 105 |
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| | Our top markets | |  Corporate
Group
SMERF
| | Peak season | | May through August | | Computer software | | Micros, Opera, Various Window Applications |
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| Revenues |
ADR | $69.00 |
Annual Revenue | $5.9MM |
Rooms Revenue | $3.8MM |
F&B Revenue | $2.1MM |
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| | Market share | 110% |
| Guest satisfaction rating | Above Brand Average |
| Last inspection score | 94% |
| Number of F&B outlets | 2 |
| F&B revenues split |
Outlets
Banquets | 40%
60% |
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Food & Beverage Outlets |
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| Restaurants | Casual/3 meal
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| | Lounges | Lounge
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Amenities |
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| Hotel Amenities | - 1 Indoor Pool
- 1 Outdoor Pool
- 1 Fitness Facility
- 1 Health Club
- 1 Spa
- Business Center
- Concierge services
| - Dual Line Telephones
- Data ports
- High Speed Internet-All Rooms
- In-room coffee/tea
- Newspaper (Mon-Fri)
- Complimentary bicycles for our guests. Outdoor recreation area including horseshoe pits, badminton, volleyball, and picnic areas. Complimentary in-room high speed internet access, as well as complimentary wireless high speed internet access in our Atrium.
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Internet Links |
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Map |
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How to Apply |
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Job #117924 — Front Office Manager
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