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Catering Sales Manager
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About the Incumbent... |
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The incumbent has been transferred within the company.
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Who Will this Job Appeal To? |
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- People who enjoy selling properties that properly service groups.
- Someone who wants to join a very progressive company.
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Scope of this Position |
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- This job will appeal to someone who enjoys a property that aggressively sells social and other catering functions and an individual who enjoys selling a property that professionally services groups.
- Scope of this Position
- Position is responsible for long- and short-term forecasting and the day-to-day sales operations of the Catering department. Targets areas to increase revenue and meet sales quota. Works with other members of management to ensure quality, cost satisfaction and profitability.
- Develop, recommend, implement and manage the catering budget, sales and marketing strategy/plan, goals and forecasts to maximize the hotel's public meeting space and meet/exceed management expectations.
- Develop and implement special packages and create new menus within corporate guidelines while keeping abreast of the competition's products, strengths and weaknesses to continually improve revenues and profit margins while maintaining quality.
- Solicit, negotiate and book new and repeat business while adhering to prime time selling standards through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals.
- Manage the day-to-day sales activities and human resources in the department in order to attract, retain and motivate catering sales managers and associates; train, develop, empower, coach, counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, and discipline as appropriate.
- Job Requirements: - Coordinate and assist in planning catering service/banquet operations through the Banquet Manager and implement company programs (Corporate/Franchiser) in the Catering Department to ensure compliance with LSOPs and SOPs, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality are provided to the hotel customers.
- Lead, supervise and develop staff of up to 4 managers.
- Review and direct the work of outside contractors maximizing revenues while ensuring set-up, pricing and following through meets hotel and corporate quality standards and customer satisfaction is achieved. - Requires a minimum of 3-5 year(s) of experience.
- This position reports to: Director of Sales and Marketing
- Must have experience at properties of similar size and quality.
- Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
- Job Requirements: Technical Requirements:
- Maintain or exceed budgeted sales and profits in all catering areas.
- Develop and implement effective marketing plans for generating catering revenues.
- Experience evaluating each piece of catering business to ensure business can be properly serviced.
- Carefully review all contracted services to assure proper contribution to profits.
- Understand what role market fluctuations have on up-selling opportunities.
- Re-book business before they leave.
- Experience providing A /V equipment and operating A/V as a profit center.
- Optimize room rental charges.
- Maintain close client relationships with in-house groups.
- Monitor sales performance of Catering Sales Managers.
- Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.
- Maintain ongoing training program for Catering and Banquet staffs.
- Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
- Work closely with Executive Chef on pricing specialty menus.
- Clear, concise written and verbal communication skills.
- Ability to sell concepts and ideas to management, peers, and employees.
- Experience making presentations in front of groups.
- Demonstrate ability to lead by example.
- Use a "hands-on" approach to management.
- Experience communicating, training, and managing multi-lingual staffs.
- Instill a guest service attitude in all employees.
- Forecasting skills, solid skills selling and negotiating programs/projects.
- Consistently call on new customers and develop new business.
- BA/BS 4-5 year degree or foreign equivalency.
- Local Canidates Only
- Equal Opportunity Employer
- Requires a minimum of 3 year(s) of experience.
- Approximate full time staff under this position: 3
- Must have experience at properties of similar size and quality.
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
- Must live in the local area or within commuting distance.
- Experience selling to a variety of market segments.
- Actively participate in industry related organizations.
- Strong background in selling rooms, F&B, Catering, Meeting Rooms, and A/V.
- Thorough knowledge of sales techniques.
- Enjoy asking for business and closing sales.
- Consistently make cold calls.
- Aggressively pursue new accounts on a weekly basis.
- Maximize yield.
- Consistently book repeat business.
- Track record developing long term business relationships.
- Spend minimal time in office.
- Maintain consistent verbal and written communication with clients.
- Conduct familiarization trips.
- Make onsite and field presentations to prospective clients.
- Work effectively with Rooms, Recreation, Catering, Conference/Convention Services, and Banquet Departments.
- Develop budgets and projections for assigned market segment(s).
- Participate in local community to develop business.
- Attend trade shows and participate in sales blitzes.
- Excellent phone sales skills.
- Consistently meet or exceed sales goals.
- Enjoy a team sales approach.
- Desire recognition and compensation based on personal sales production.
- Maintain and use trace system.
Managerial Requirements:
- Clear, concise written and verbal communication skills.
- Ability to sell concepts and ideas to management, peers, and employees.
- Experience making presentations in front of groups.
- Ability to clearly and concisely present technical subjects.
- Maintain a good working relationship with guests, groups, and personnel from other departments.
- Demonstrate team building experience.
- Track record promoting an atmosphere of teamwork.
- Demonstrate ability to lead by example.
- Build morale and spirit.
- Participative management style.
- Use a "hands-on" approach to management.
- Solid career progression up through the ranks.
- Abilities to inspire, train, and develop people for promotion.
- Experience communicating, training, and managing multi-lingual staffs.
- A mentor who has inspired, trained, and developed people for promotion.
- Experience training and cross-training employees.
- Instill a guest service attitude in all employees.
- Experience training and developing employees with limited education/experience.
- Instill a "can-do" attitude in employees.
- Coach employees how to resolve and de-escalate conflicts.
- Instill a calm, organized approach in all situations.
Business Skills:
- Strong technical skills.
- Excellent time management skills.
- Work with limited support.
- Strong organizational skills.
- Good knowledge of computers.
- Excellent knowledge of computers.
- Strong customer service orientation and skills.
- Excellent listening skills.
- Exceptional detail in follow-up.
- Strong budgetary, projections, and cost control skills.
- Excellent cost control skills
- Ability to produce consistent profits.
- Solid scheduling experience.
- Follow/enforce company policies and procedures.
- Resolve problems.
- Assume responsibility/accountability.
- Excellent safety and sanitation skills.
- Understand security requirements.
- Thorough understanding of HR requirements and regulatory agency requirements.
- Ability to create, develop, and make formal presentations using audio/visual aids.
- Create courteous, friendly, professional work environment.
- Provide overall direction, coordination, and ongoing evaluation of operations.
- Creative problem solving skills.
- Ability to quickly evaluate alternatives and decide on a plan of action.
- Think creatively.
- Teach suggestive selling techniques.
- Forecasting skills.
- Solid skills selling and negotiating programs/projects.
- Understand basic asset management.
- Consistently call on new customers and develop new business.
- Involved with local community to develop business.
- Juggle and balance needs of company and owner.
Educational Requirements:
- BA/BS 4-5 year degree or foreign equivalency.
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Compensation |
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Benefits |
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| Paid Vacation | 5 days after 1st year
| | Paid Sick Leave | 6 days per year |
- Medical Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Dry Cleaning/Laundry
- Free Parking
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- Meals
- Matching 401-k
- Company Hotel Travel Discounts
- An Equal Opportunity Employer
- We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
- EOE/AA
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How to Apply |
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Job #117918 — Catering Sales Manager
Sheraton Suites Chicago Elk Grove |
121 Northwest Point Blvd
Elk Grove Village, IL 60007 |
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Management |
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Property Description |
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Enjoy comfort and ease at the Sheraton Suites Elk Grove Village. Located near O’Hare International Airport, our hotel is convenient to popular shopping areas, restaurants, and other attractions.
Separate living rooms, bedrooms, and dressing areas in our 253 spacious suites give you plenty of space to work or relax with your friends and family. High Speed Internet Access is also available in every room to keep you connected when you’re miles away.
Gather for a delicious meal in our casual restaurant or sip on your favorite cocktail in our relaxing lounge after a long day. Or for a more active stress-relief, break a sweat in our health club or cool off in our indoor and outdoor pools.
Our warm and professional staff looks forward to welcoming you to Sheraton Suites Elk Grove Village. |
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Property Statistics |
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| Number of rooms | 253 |
| Sq. ft. of meeting space | 6,541 |
| Banquet capacity | 240 |
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Food & Beverage Outlets |
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| Restaurants |  Casual/3 meal
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| | Lounges | Lobby
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Amenities |
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| Hotel Amenities | - 1 Indoor/Outdoor Pool
- 1 Fitness Facility
| - 1 Gift Shop
- Concierge services
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Internet Links |
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How to Apply |
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Job #117918 — Catering Sales Manager
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