|
Front Office Manager
The Hilton Dedham is seeking an enthusiastic, energetic, detail-driven person to lead the Front Office staff at a well maintained property. |
 |
Why You Want to Work for Us |
|
We invite you to join one of the fastest growing companies in the Hotel Industry today! You will enjoy coming to work in a beautiful hotel with fantastic, friendly, and service-oriented employees.
|
About the Management Team |
|
Our experienced, diverse and professional management team is always ready to handle any situation. We work well together, have fun, and engage with our staff through open-door policies and a hands-on approach.
|
Training We Provide |
|
Orientation and all Hilton Service Brand Training.
|
Who Will this Job Appeal To? |
|
- A person who is comfortable in a highly structured environment.
- Individuals who enjoy working at a property that develops people for promotion.
- Someone who wants to join a very progressive company.
- An individual looking for promotion.
- An individual who enjoys selling room upgrades and return reservations.
- A person who enjoys a property that provides ongoing training to Front Office employees.
|
Scope of this Position |
|
- Position will be responsible for supervising/managing/overseeing the following departments: Front Office
- In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Front Office, Reservations
- Requires a minimum of 2 year(s) of supervisory experience.
- Requires a minimum of 2 year(s) of experience.
- Approximate full time staff under this position: 12
- Approximate part time staff under this position: 3
- This position reports to: Dir. of Operations
- Must have experience at properties of similar size and quality.
- Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
|
Job Requirements |
|
- Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
- Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, Bell staff, and Guest Services.
- Strong yield management skills and ability to instill those in others.
- Ability to motivate Front Office & Reservations Employees to continuously upsell.
- Familiar with Front Office/Reservations training techniques.
- Experience consistently outperforming competitive properties.
- Track record training, cross training and developing employees for promotions.
- Verifiable record improving guest service and satisfaction.
- Understand scheduling to optimize financial performance while meeting employee scheduling.
- Track record resolving customer complaints to benefit of guests and the property.
- Assure guest expectations are exceeded through proper employee training.
- Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.
- Experience overseeing Transportation Department.
- Participate in MOD program.
Managerial Requirements:
- Clear, concise written and verbal communication skills.
- Ability to sell concepts and ideas to management, peers, and employees.
- Maintain a good working relationship with guests, groups, and personnel from other departments.
- Demonstrate team building experience.
- Track record promoting an atmosphere of teamwork.
- Demonstrate ability to lead by example.
- Build morale and spirit.
- Participative management style.
- Use a "hands-on" approach to management.
- Abilities to inspire, train, and develop people for promotion.
- A mentor who has inspired, trained, and developed people for promotion.
- Instill a guest service attitude in all employees.
- Instill a "can-do" attitude in employees.
- Coach employees how to resolve and de-escalate conflicts.
- Instill a calm, organized approach in all situations.
Business Skills:
- Excellent time management skills.
- Work with limited support.
- Strong organizational skills.
- Good knowledge of computers.
- Strong customer service orientation and skills.
- Excellent listening skills.
- Exceptional detail in follow-up.
- Strong budgetary, projections, and cost control skills.
- Excellent cost control skills
- Solid scheduling experience.
- Follow/enforce company policies and procedures.
- Resolve problems.
- Assume responsibility/accountability.
- Excellent safety and sanitation skills.
- Understand security requirements.
- Thorough understanding of HR requirements and regulatory agency requirements.
- Create courteous, friendly, professional work environment.
- Provide overall direction, coordination, and ongoing evaluation of operations.
- Creative problem solving skills.
- Ability to quickly evaluate alternatives and decide on a plan of action.
- Think creatively.
- Teach suggestive selling techniques.
- Forecasting skills.
Educational Requirements:
- High School degree or equivalent.
|
Compensation |
|
|
Benefits |
|
| Paid Vacation | 10 days after 1st year
15 days after 5th year
| | Paid Sick Leave | 6 days per year |
- Medical Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Dry Cleaning/Laundry
|
- Free Parking
- Matching 401-k
- Company Hotel Travel Discounts
- An Equal Opportunity Employer
- We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
|
|
How to Apply |
|
Job #117911 — Front Office Manager
Hilton Boston / Dedham |
25 Allied Drive
Dedham, MA 02026 |
|
|
Management |
|
|
Property Statistics |
|
|
Internet Links |
|
|
How to Apply |
|
Job #117911 — Front Office Manager
|
