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Reservationist
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Responsibilities for this Position |
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- The Equinox is located in the beautiful Green Mountains of Southern Vermont.
- A four-diamond property, it offers 183 deluxe guest rooms and suites, golf, spa, falconry, cross country skiing, fishing and full restaurant and banquet facilities.
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- The Equinox has won the following awards:
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- AAA rated four diamond property
- Rated the #1 Golf Resort in the Northeast and #35 in North America by Readers of Conde Nast Traveler Magazine!
- Rated the #1 Luxury Resort in the Northeast and #14 in North America by Readers of Departures Magazine!
- Conde Nast Traveler Magazine's Readers named us one of the top 50 Ski Resorts in North America and # 5 in Accommodations!
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- HEI VIEWS OUR ASSOCIATES AS OUR GREATEST RESOURCE, AND WE HIRE AND DEVELOP THE BEST.
- We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving…yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded.
- Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.
- An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.
- HEI Hotels & Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
- >> FOR YOUR PHYSICAL & MENTAL WELLNESS:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- >> FOR YOUR FINANCIAL WELLNESS:
- Supplemental Life Insurance Coverage
- Spouse Life Insurance Coverage
- Child Life Insurance Coverage
- Short-Term Disability
- Long-Term Disability
- Matching 401(k) Savings & Retirement Plan
- Employee Discount Program by ‘YouDecide’
- Hotel Room Discount
- Vacation/Sick/Holiday Benefit
- JOB OVERVIEW:
- To answer telephone inquires in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Merritt Hospitality's high standards of quality.
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- REPORTS TO: Reservations Manager
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- ESSENTIAL JOB FUNCTIONS:
- 1. Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote Merritt Hospitality and brand-specific marketing programs. Assign reservations based on guest preferences and availability.
- 2. Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
- 3. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
- 4. Comply with attendance rules and be available to work on a regular basis.
- 5. Perform any other job related duties as assigned.
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
- REQUIRED SKILLS AND ABILITIES:
- Must have the ability to communicate in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
- Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
- Ability to access, read and accurately input information using a moderately complex computer system.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.
- Ability to sit for extended periods of time.
- Ability to input 40 WPM on a computer keyboard.
Technical Requirements:
- Must live in the local area or within commuting distance.
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Compensation |
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| Wage | $10.00 per hour | | Hours | Full Time, Permanent
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Benefits |
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| Paid Vacation | Yes | | Personal Leave | Yes |
- Dental Insurance
- Disability Insurance
- Life Insurance
- Medical Insurance
- Vision Insurance
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- Matching 401k Plan
- Company Travel Benefits
- An Equal Opportunity Employer
- We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
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How to Apply |
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Job #117825 — Reservationist
The Equinox Resort & Spa |
PO Box 46
Historic Route 7 A
Manchester, VT 05254 |
| Phone | (802) 362-4700 | | Reservations | (800) 362-4747 |
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Management |
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Property Description |
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Situated on 1,300 acres, between the Green and Taconic Mountains, The Equinox dates back more than 200 years. The property, now featuring 179 rooms and suites, is home of the historic Equinox Hotel, the 1769 Marsh Tavern, and the intimately luxurious Charles Orvis Inn. Able to accommodate groups large and small, The Equinox offers spectacular views, the comforts of an authentic New England village, the world-class Equinox Spa, and choice amenities.
The epitome of traditional elegance and personal comfort, accommodations at The Equinox are a perfect complement to the rich history and natural beauty of the New England countryside. Choose from 179 guest rooms, suites, and townhouse accommodations adorned with antique furnishings, Audubon prints, and richly textured fabrics.
Our townhouses feature fireplaces, fully equipped kitchens, porches, and mountain views, and our Presidential Suites embrace the distinctive character of Vermont. From the two-story Dwight Eisenhower Suite, guests enjoy bird's eye views of the historic village and mountains, and in the evenings, they find relaxation on a four-poster, canopied bed. For comfort and rustic style, we also offer The Green Mountain Suite.
Dining
A World Of Flavor At Our Tantalizing Restaurants
Savor a world of flavors and cuisine at The Equinox, featuring restaurants with a delicious array of culinary delights. For more than 230 years, our historical Southern Vermont resort has offered its guests superior dining and first-class service. Whether you choose a casual meal or a formal repast, you'll find delectable dishes artfully presented in each and every restaurant, including:- The Marsh Tavern, located in the original structure that became today's resort, offering regional cuisine and fine spirits
- The Colonnade, offering one of the area's best weekend brunches
- Dormy Grill, open seasonally, serves casual lunches and fabulous weekend Lobster Fests on the weekends
- Private dining, available for up to 300 guests throughout the hotel, including at The Rockwell Ballroom, The Colonnade, The Marsh Tavern, The Equinox Pond House, and in various meeting rooms.
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Why People Like to Work for Us |
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HEI Hotels & Resorts is a cohesive team creating a legacy as the leading private hospitality owner/operator driven to be recognized by our associates, guests and investors as continually setting a higher standard of excellence. With 28 hotels nationwide under well-known brand names such as Westin, Marriott, Sheraton and Hilton, we are lead by some of the most respected minds in the industry.
At HEI, we are committed to associate development. In order for us to be successful, we need to attract, train and retain the best associates in every market in which we operate hotels. We are dedicated to creating a culture of high energy, high performance, and high integrity with a real commitment to the people who embrace our vision and values.
Join HEI and grow your career with the fastest growing hotel owner/operator in the world. |
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Awards |
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- AAA rated four diamond property
- Rated the #1 Golf Resort in the Northeast and #35 in North America by Readers of Conde Nast Traveler Magazine!
- Rated the #1 Luxury Resort in the Northeast and #14 in North America by Readers of Departures Magazine!
- Conde Nast Traveler Magazine's Readers named us one of the top 50 Ski Resorts in North America and # 5 in Accommodations!
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Property Statistics |
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| Year built | 1769 |
| Last year renovated | 2003 |
| Number of rooms | 183 |
| Meeting rooms | 10 |
| Sq. ft. of meeting space | 15,000 |
| Number of employees | 400 |
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| | Our top markets | |  Group
Leisure
Transient
| | Peak season | | May through October | | Computer software | | Springer Miller, Delphi |
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| | Last inspection score | 4 diamonds |
| Number of F&B outlets | 3 |
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Food & Beverage Outlets |
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| Restaurants | Barbecue
Casual/3 meal
Fine Dining
| Grill
Regional American
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| | Lounges | Entertainment
Lounge
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Amenities |
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| Hotel Amenities | - 1 Indoor Pool
- 1 Fitness Facility
- 1 Spa
- 3 Outdoor Tennis Courts
- 3 Indoor Tennis/Racquetball Courts
- 18 Holes of Golf
- 1 Gift Shop
| - 1 Retail Outlet
- Business Center
- Concierge services
- Data ports
- Falconry through the British School of Falconry
- Archery School
- Orvis Fly Fishing and Shooting Schools
| | Spa Amenities | - Fitness Center
- Salon Services
- Yoga
- Gift Shop/Retail
- Skin Care Therapy
| - Massage Therapy - including Arnica Sports Massage, Mother-to-be Massage, Relfexology and more
- Body Scrubs - including our own regional Maple Scrub
- Other Body Treatments
- Manicures and Pedicures
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Internet Links |
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How to Apply |
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Job #117825 — Reservationist
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