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Front Office Manager
Are you a person who would loan a stranger your umbrella in a rainstorm? Join our team of masters of the art of hospitality as our Front Office manager and Service Envoy. |
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Who Will this Job Appeal To? |
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- Great opportunity for a person whose leadership style focuses on engaging both asociates and guests in a dynamic service culture.
- A person who enjoys autonomy within broadly defined guidelines.
- Someone who wants to join a very progressive company.
- A person who enjoys a property that provides ongoing training to Front Office employees.
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Scope of this Position |
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- Position will be responsible for supervising/managing/overseeing the following departments: front office
- Requires a minimum of 3 year(s) of supervisory experience.
- Requires a minimum of 5 year(s) of experience.
- Approximate full time staff under this position: 11
- This position reports to: General Manager
- Must have experience at properties of similar size and quality.
- Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
- Overnight travel for this position: 5%
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
- Experience with Hilton OnQ property mgt system a plus
Technical Requirements:
- Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, Bell staff, and Guest Services.
- Strong yield management skills and ability to instill those in others.
- Ability to motivate Front Office & Reservations Employees to continuously upsell.
- Familiar with Front Office/Reservations training techniques.
- Experience consistently outperforming competitive properties.
- Track record training, cross training and developing employees for promotions.
- Verifiable record improving guest service and satisfaction.
- Understand scheduling to optimize financial performance while meeting employee scheduling.
- Track record resolving customer complaints to benefit of guests and the property.
- Assure guest expectations are exceeded through proper employee training.
- Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.
- Experience overseeing Transportation Department.
- Participate in MOD program.
- Applicants must be within a 250 mile radius.
Managerial Requirements:
- Clear, concise written and verbal communication skills.
- Ability to sell concepts and ideas to management, peers, and employees.
- Demonstrate team building experience.
- Track record promoting an atmosphere of teamwork.
- Demonstrate ability to lead by example.
- Use a "hands-on" approach to management.
- Experience training and cross-training employees.
- Instill a guest service attitude in all employees.
- Instill a "can-do" attitude in employees.
- Instill a calm, organized approach in all situations.
Business Skills:
- Excellent time management skills.
- Strong organizational skills.
- Excellent knowledge of computers.
- Strong customer service orientation and skills.
- Excellent listening skills.
- Exceptional detail in follow-up.
- Solid scheduling experience.
- Follow/enforce company policies and procedures.
- Resolve problems.
- Assume responsibility/accountability.
- Create courteous, friendly, professional work environment.
- Provide overall direction, coordination, and ongoing evaluation of operations.
- Creative problem solving skills.
- Forecasting skills.
Educational Requirements:
- AA/AS Two year degree.
- BA/BS 4-5 year degree or foreign equivalency.
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Compensation |
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Benefits |
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| Paid Vacation | 10 days after 1st year
10 days after 2nd year
10 days after 3rd year
10 days after 5th year
15 days after 7th year
| | Paid Sick Leave | 5 days per year |
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Dry Cleaning/Laundry
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- Free Parking
- Employee Funded 401-k
- Company Hotel Travel Discounts
- We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
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How to Apply |
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Job #117488 — Front Office Manager
Hilton Suites Boca Raton |
7920 Glades Rd
Boca Raton, FL 33434 |
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Management |
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Property Description |
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The Hilton Suites Boca Raton rests on the shores of a shimmering lake, just minutes away from the world famous beaches of South Florida. The property is centrally located between the Fort Lauderdale and West Palm Beach International Airports in Central Boca Raton. The Award winning hotel is the heart of a 22-acre business center with office towers, retail complex and several of Boca Raton's finest restaurants. Enjoy the attractions of Florida's Gold Coast including golf, tennis and water sports. The hotel offers complimentary shuttle service to beaches and shopping throughout Boca Raton.
Experience luxury and spaciousness in a seven story, all suite, atrium hotel overlooking the picturesque lake. Each of the 200 suites feature a separate living room and bedroom, as well as a wet bar and private balcony. All suites have an abundance of amenities to meet the needs of both leisure and business travelers |
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Property Statistics |
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| Year built | 1988 |
| Last year renovated | 2000 |
| Number of rooms | 200 |
| Meeting rooms | 3 |
| Sq. ft. of meeting space | 2,272 |
| Banquet capacity | 200 |
| Number of employees | 100 |
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| | Our top markets | |  Corporate
Leisure
SMERF
| | Peak season | | January thru March | | Computer software | | ON-Q |
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Food & Beverage Outlets |
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| Restaurants | Continental Breakfast Only
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| | Lounges | Lounge
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Amenities |
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| Hotel Amenities | - 1 Outdoor Pool
- Outdoor hot tubs
- 1 Fitness Facility
- 1 Gift Shop
- Concierge services
- Dual Line Telephones
- High Speed Internet-All Rooms
| - In-room coffee/tea
- In-room microwave
- Minibar
- Newspaper (Mon-Fri)
- Complimentary Full Cooked-to-order breakfast
- Nightly Managers Reception
- Wireless Internet - Common Areas
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Internet Links |
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Map |
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How to Apply |
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Job #117488 — Front Office Manager
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