Corporate IT Support Analyst

HEI Hotels & Resorts Norwalk, CT

Scope of this Position

• HEI Hotels & Resorts is a cohesive team creating a legacy as the leading private hospitality owner/operator driven to be recognized by our associates, guests and investors as continually setting a higher standard of excellence. With 28 hotels nationwide under well-known brand names such as Westin, Marriott, Sheraton and Hilton, we are lead by some of the most respected minds in the industry.
• At HEI, we are committed to associate development. In order for us to be successful, we need to attract, train and retain the best associates in every market in which we operate hotels. We are dedicated to creating a culture of high energy, high performance, and high integrity with a real commitment to the people who embrace our vision and values.
• Join HEI and grow your career with the fastest growing hotel owner/operator in the world.
• =======================
• HEI VIEWS OUR ASSOCIATES AS OUR GREATEST RESOURCE, AND WE HIRE AND DEVELOP THE BEST.
• We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving…yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded.
• Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.
• An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.
• HEI Hotels & Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• >> FOR YOUR PHYSICAL & MENTAL WELLNESS:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• >> FOR YOUR FINANCIAL WELLNESS:
• Supplemental Life Insurance Coverage
• Spouse Life Insurance Coverage
• Child Life Insurance Coverage
• Short-Term Disability
• Long-Term Disability
• Matching 401(k) Savings & Retirement Plan
• Employee Discount Program by ‘YouDecide’
• Hotel Room Discount
• Vacation/Sick/Holiday Benefit
• JOB DESCRIPTION
• The Support Analyst provides service and support for all technologies at HEI’s Corporate Office.
• ==========================
• The following are specific responsibilities and contributions critical to the successful performance of the position:
• ==========================
• Respond to requests for service from all Corporate Associates
• Specify, order, and install computers, cell phones, printers, and other technology
• Monitor the performance of systems and ensure they are running properly
• Create user accounts and email
• Setup handheld communication devices
• Report on recurring incidents and provide recommendations for remediation
• Track and submit vendor invoices for payment
• Maintain complete and accurate software/hardware inventory, ensure software licensing compliance.

Job Requirements

• Must be a citizen of this country or possess a valid work permit.
• EXPERIENCE
• 2+ years work experience with end-to-end responsibility for an enterprise server environment
• Technical certifications a plus: MCSE, CCNA, A+
• Experience working in a Help Desk environment strongly preferred
• SKILLS AND KNOWLEDGE
• Excellent communication and customer service skills.
• Good analytical and problem solving skills, effective strategic planning, and ability to multi-task.
• Working knowledge of Windows Servers/Clients, Active Directory, MS Office
• Working knowledge of networking and security
• Expert at Microsoft Excel, PowerPoint, and Project
• Ability to independently prioritize issues based on severity
• REQUIRED SKILLS
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Written communication skills to be concise, well organized, complete, and clear.
• Ability to work effectively under time constraints and deadlines.
• =========================================
• HEI Hotels and Resorts is an equal opportunity employer M/F/V/D

Compensation

Salary	Highly Competitive Salary
Bonus	Yes

Benefits

Paid Vacation	Yes
Personal Leave	Yes

Dental Insurance Disability Insurance Life Insurance Medical Insurance Vision Insurance

Matching 401k Plan Company Travel Benefits An Equal Opportunity Employer We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

How to Apply

Job #117403 — Corporate IT Support Analyst

Submit your Résumé or Job Application online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.

HEI Hotels & Resorts
101 Merritt 7, 1st Floor Norwalk, CT 06851	Phone  (203) 849-8844

Company Description

HEI Hospitality, LLC is one of the nation's leading privately held hotel investment companies. Established in 1985, our primary focus is the acquisition of first-class, full-service hotels throughout the United States' top 50 metropolitan markets. As the majority of our properties are operated through our wholly owned subsidiary, HEI Hotels & Resorts our interests are fully aligned with that of our investors. In certain circumstances, however, we would consider contracting with leading independent and national branded operating companies. We also selectively invest in hospitality related development transactions, some of which include a residential component. Our ability to recognize investments with substantial revenue potential, maximize operating efficiencies and opportunistic acquisition and sales cycles has allowed us to deliver handsome returns to our investors. Institutional partners in our current investment funds include several leading private institutional real estate companies and eight of the country's most prestigious university endowments. As the hospitality industry expands into new arenas, HEI will continue to aggressively seek promising investments and innovative opportunities to maximize value to our investors. The company quickly became the fastest growing hotel management company in the industry. In 2002 HEI Hotels & Resorts operated 2 hotels. During 2003 an additional 11 hotels were added to the portfolio. In 2004, between a combination of new partners and with the launch of HEI Hospitality’s private equity fund, 11 more hotels were added to the management portfolio. In 2005 the rapid growth continued exclusively through HEI Fund I, bringing on an additional 6 hotels. We are now the fastest growing hospitality company in the world! Our Mission Our mission is to be the leading private hospitality investment and operating company built upon the pillars of disciplined growth, integrity and superior performance. We will achieve our mission by realizing our financial goals, exceeding our guest’s expectations and fostering an associate culture of respect, passion, innovation and empowerment. Our Focus Our focus is on managing quality hotels; to do this we partner with quality franchisors and investment partners who have the capital and long-term outlook to provide stability and consistent product quality. In 2004, we spent a total of $15 million on property renovations, and in 2005 that figure rose to $80 million. Some of our major projects in recent years include the Marriott Boca Raton, where we spent $7 million to create a new signature restaurant and to renovate all guest rooms, meeting rooms and the lobby, and the Hilton Long Beach, where we spent $9.5 million on guest rooms and public space. Our relationship with HEI Hospitality has resulted in one of the strongest owner/operator cultures in the industry, which compliments our long term business strategy.

Why People Like to Work for Us

HEI Hotels & Resorts is a cohesive team creating a legacy as the leading private hospitality owner/operator driven to be recognized by our associates, guests and investors as continually setting a higher standard of excellence. With 28 hotels nationwide under well-known brand names such as Westin, Marriott, Sheraton and Hilton, we are lead by some of the most respected minds in the industry. At HEI, we are committed to associate development. In order for us to be successful, we need to attract, train and retain the best associates in every market in which we operate hotels. We are dedicated to creating a culture of high energy, high performance, and high integrity with a real commitment to the people who embrace our vision and values. Join HEI and grow your career with the fastest growing hotel owner/operator in the world.

Company Statistics

Year founded	2002
Number of employees	5,500

Property Portfolio

Types of properties we operate	Hotel, Resort
Types of locations	Airports, Major Cities, Small Cities
Franchise affiliations	Westin Marriott Hilton Holiday Inn Sheraton Independent
Properties are located in	California, Connecticut, Florida, Georgia, Indiana, Maryland, Michigan, Tennessee, Virginia

We are owners and operators with equity in 28 properties. We operate a total of 28 properties.

Company Characteristics

• The company is very sound financially.
• We are adding additional properties to the portfolio every year.
• We have a strong track record of promoting people based on performance, results, and willingness to relocate.

Internet Links

HEI Hotels & Resorts http://www.heihospitality.com

How to Apply

Job #117403 — Corporate IT Support Analyst

Submit your Résumé or Job Application online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.