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Front Desk Agent
Welcome people to Sacramento's resort hotel. |
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Who Will this Job Appeal To? |
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- Likes to meet a variety of people.
- Can handle multiple tasks at once.
- Can act as a calming influence.
- Enjoys giving great customer service.
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Responsibilities for this Position |
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- 1. Be knowledgeable of and follow Hotel and specific departmental policies and procedures.
- 2. Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
- 3. Be knowledgeable of all key Hotel personnel as well as ownership personnel.
- 4. Check in guests, ensuring they are properly accommodated. Ensure that complete and rate information is documented on guest records, and that payment methods by guests are correct.
- 5. Post all guest charges and payments to Guest, Banquet, Master, and House accounts, insuring such postings and payments are correct.
- 6. Responsibility for the accurate handling of assigned Front Desk cash drawer.
- 7. Be familiar with the physical layout of the Hotel, including guest rooms and their locations, facilities, and amenities in order to confidently sell Hotel to prospective guests.
- 8. Provide guests with any management-approved services, checking at a later time to insure satisfaction.
- 9. Be continually alert for the safety of all employees and guests, reporting any unsafe conditions to your immediate supervisor.
- 10. Do not incur overtime without prior approval of your supervisor.
- 11. Do not leave your assigned duty area for breaks, other needs, or at the end of your shift without the approval of your supervisor.
- 12. Follow hotel grooming and dress standards, including wearing a name tag at all times; minimize safety hazards by following all safety rules and procedures.
- 13. Keep your Supervisor promptly and fully informed of all problems or unusual matters of significance.
- 14. Perform all duties in timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- 15. At all times project a favorable image of the Radisson Hotel Sacramento to the public.
- 16. Perform any other job duties as requested by Resident Manager, Planning Committee Member, Manager on Duty, or the General Manager.
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
- Must live within 30 miles of the hotel.
Technical Requirements:
- Must live in the local area or within commuting distance.
- Must be willing to work a variety of day/night and weekend shifts.
- Must be able to read, write and speak English.
- Must be able to converse in basic English.
- Able to be on your feet for long periods of time.
- Excellent people skills.
- Must meet grooming standards.
- We provide a substance free environment. Substance testing is mandatory.
- Meet/exceed customer expectations.
- An energetic personality.
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Compensation |
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| Wage | $9.84 per hour | | Hours | Full Time, Part Time
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Benefits |
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| Paid Vacation | 5 days after 1st year
10 days after 2nd year
15 days after 5th year
| | Personal Leave | 6 days per year |
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Free Parking
- Meals
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- Pension Plan
- Company Hotel Travel Discounts
- An Equal Opportunity Employer
- We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
- EOE/AA
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How to Apply |
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Job #117220 — Front Desk Agent
The Radisson Sacramento |
500 Leisure Lane
Sacramento, CA 95815 |
| Phone | (916) 922-2020 | | Reservations | (800) 333-3333 |
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Management |
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Property Description |
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| Premier meetings and social hotel in Sacramento with excellent location - very successful! Beautiful 308 rooms built around a lake on 17 acre campus, newly renovated & very sharp! Home of the famous "Concerts in the Grove" series and many important statewide political events. |
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Property Statistics |
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| Year built | 1989 |
| Last year renovated | 2003 |
| Number of rooms | 308 |
| Meeting rooms | 30 |
| Sq. ft. of meeting space | 50,000 |
| Banquet capacity | 2,000 |
| Number of employees | 250 |
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| | Our top markets | |  Group
Association
Corporate
| | Peak season | | spring, fall | | Computer software | | Delphi, Fidelio, Micros, MAS/90 |
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| Revenues |
ADR | $105.00 |
Annual Revenue | $15MM |
Rooms Revenue | $8MM |
F&B Revenue | $7MM |
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| | Market share | 27% |
| Number of F&B outlets | 4 |
| F&B revenues split |
Outlets
Banquets | 30%
70% |
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Food & Beverage Outlets |
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| Restaurants | Mediterranean
Poolside
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| | Lounges | High Energy
Lobby
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Amenities |
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| Hotel Amenities | - 1 Outdoor Pool
- Outdoor hot tubs
- 1 Fitness Facility
- 1 Health Club
- 1 Gift Shop
- Business Center
- Concierge services
| - Dual Line Telephones
- Data ports
- High Speed Internet-All Rooms
- In-room coffee/tea
- Newspaper (Mon-Fri)
- Boating
- Lakeside Accomodations
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Internet Links |
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Map |
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How to Apply |
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Job #117220 — Front Desk Agent
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