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Group Rooms Coordinator
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Responsibilities for this Position |
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- PURPOSE OF POSITION:
- Assist in day to day operations and administration of the Reservations office.
- This includes monitoring standard of performance for all RSA functions, participating in new hire and on-going training, assisting in the administration of electronic marketing and overseeing the group rooms & pre-arrivals coordination process.
- Oversees the entire Reservations office in the absence of the Director of Reservations/Revenue.
- ESSENTIAL FUNCTIONS:
- 1. Assist in overseeing the group rooms and pre-arrivals coordination process. Support the GRC’s and the GAC as the need arises. Monitor their scheduling and productivity.
- 2. Oversee the coordination of new hire training, on-going training and monitoring of all staff, in order to ensure standards are being met. Follow up with reinforcement of sales techniques. Assist in developing the department’s annual training plan and implement weekly/monthly activities to support this plan.
- 3. Assist in the electronic marketing effort by assuming responsibility for yielding and inventory management of designated web sites. Provide support in managing GDS and Synxis inventory, as well as loading and maintaining rates and information in the SynXis system.
- 4. Back up the staff in handling incoming reservations calls as needed.
- 5. Interface with the Director of Reservations/Revenue in communicating yield strategy changes to the RSA’s. Oversee the processing of all electronic and fax reservations. Monitor procedures for entering and filing these requests.
- 6. Assist in monitoring the ACD system to ensure service levels and abandonment ratios are at standard. Help to monitor and oversee the department remotely during nights, weekends and holidays.
- 7. Oversee the completion of daily and monthly reports reflective of reservations activity, call conversion, and call abandonment.
- 8. Develop and promote RSA monthly incentives. Base these on areas where performance improvement is needed.
- 9. Administer the attendance policy. Conduct coaching and counseling as it is appropriate to do so. Participate in team member evaluations and progressive discipline.
- 10. Receive and handle department-related guest complaints and ensure corrective action is taken.
- 11. Oversee all catering contracts involving rooms not contracted, to ensure they are properly managed.
- 12. Ensure accuracy of all details for reservations entered into the Springer Miller system by establishing and overseeing checks and balances. Interface with Accounting on all billing and commission issues.
- 13. Assumes Group Rooms Coordinator responsibilities, when business dictates, ensuring management of group files by following the GRC Checklist.
- 14. Oversee the communication process from RSA’s to GSA’s to be sure the Front Desk, (and our guests), are set up for success. Ensure that special requests are handled appropriately and in a consistent manner.
- 15. Oversee the completion of “call arounds” to our competitive hotels as needed to help ensure accurate rate- positioning and opportunities in our market.
- 16. Oversee the fulfillment process and ensure high quality service levels.
- 17. Participate in the interview process for all RSA’s prior to hiring.
- OTHER:
- Achieve a monthly conversion (sales) on a team basis of 45% or higher.
- Performance reviews must average a score of 3.5% or higher
- Maintain all pertinent documents on file within the reservation center.
- Ensure all reservations coding is input correctly.
- Set the department standard with impeccable attendance practices.
- SUPPORTIVE FUNCTIONS:
- In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the resort.
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
- SPECIFIC JOB KNOWLEDGE, SKILL & ABILITY
- The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Speak clearly and listen carefully.
- Use personal judgement and specializes knowledge to give information to people.
- Analyze and interpret established policies.
- Change activity frequently and cope with interruptions.
- Write clearly.
- Accept full responsibility for managing an activity.
- Must be able to type 35 w.p.m.
- Write reports with proper format, punctuation, spelling and grammar, using all parts of speech.
- Write business letters, summaries, and reports, using prescribed format, and conforming to all of punctuation, grammar, diction, and style.
- Participate in discussions and debates. Speak extemporaneously on a variety of subjects.
- Speak with poise and confidence using correct English and a well-modulated voice.
- QUALIFICATION STANDARDS:
- EDUCATION: High School Diploma or GED
- EXPERIENCE: Prior customer service experience
- APPEARANCE: Highly professional appearance, ability to maintain a neat, clean and well-groomed appearance. Specific standards are available.
Technical Requirements:
- Must live in the local area or within commuting distance.
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Compensation |
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| Wage | Highly Competitive Wage | | Hours | Full Time, Permanent
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Benefits |
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| Paid Vacation | Yes | | Personal Leave | Yes |
- Medical Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Matching 401k - immediately vested
- Company Hotel Travel Benefits
- Medical Flex Spending Accounts
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- Employee Referral Program up to $5,000
- Fantastic Work Environment
- Paid Vacation
- Paid Holidays
- Personal Leave
- An Equal Opportunity Employer
- We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
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How to Apply |
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Job #117092 — Group Rooms Coordinator
The Driskill |
604 Brazos Stret
Austin, TX 78701 |
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Management |
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Property Description |
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The Driskill Hotel, managed by Destination Hotel & Resorts and located in downtown Austin, is a four star, AAA four-diamond that seeks to provide the finest in service, ambiance and hospitality.
Built in 1886 as the showplace of a cattle baron, The Driskill Hotel in Austin, Texas has long been Austin's Grande Dame and a center for politics and high society.
Today, The Driskill Hotel offers deluxe accommodations and five-star dining in true Texas luxury. It stands apart as a landmark of refined hospitality with rich appreciation of the past and an elegant vision for the future.
The Driskill strives to maintain a working relationship with community organizations to ensure the growth and welfare of Austin and it's citizens. It is the role of the staff at the Driskill to maintain a distiguished national and international reputation.
The lobby of The Driskill Hotel sets the initial tone of comfort and elegance with three-story columns framing a marble floor and stained-glass dome ceiling.
Guests select from 188 rooms and suites distributed between the Historic Wing - with soaring ceilings, elaborate woodwork and balconies- and the Traditional Wing, built in 1929 and featuring art deco styling and the colors of the Texas Hill Country.
All accommodations at The Driskill Hotel include original art, ornate beds, dramatic draperies and high-speed Internet access. The opulence continues in theme suites such as the Cattle Baron's Suite, the Yellow Rose Bridal Suite and the Renaissance Bridal Suite.
Under the direction of Executive Chef Josh Watkins, the renowned Driskill Grill and 1886 Café & Bakery add to the The Driskill Hotel's status as a favored gathering place, while its grand function rooms impress delegates with their high-tech capabilities and elegant appointments.
A well-equipped Business Center takes care of everyday office needs and a Fitness Studio addresses guests' physical well-being with workout areas, a stretching room, two massage tables and a sauna.
Hospitality as a fine art requires experience, attention to detail and discretion. At The Driskill Hotel in Austin, Texas, the staff strives to make every moment of every visit a masterpiece. |
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Why People Like to Work for Us |
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WHO WE ARE:Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development.
Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business and service plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size.
This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring a different perspective to the hotel management business.OUR CULTURE:Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination Hotels & Resorts.
Our associates are proud to work here! |
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Awards |
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Mobil Four Star
AAA Four Diamond Award |
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Property Statistics |
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| Year built | 1886 |
| Number of rooms | 188 |
| Sq. ft. of meeting space | 14,837 |
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Food & Beverage Outlets |
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| Restaurants |  Casual/3 meal
Continental
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| | Lounges | Lounge
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Amenities |
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| Hotel Amenities | - 100% cotton bed and bath linens
- 24-hour concierge service
- 24-hour room service
- Bathroom nightlights
- Cable television including HBO, CNN, and ESPN
- Ceiling fan
- Complimentary shoe shine
- Daily newspaper delivery
- Deluxe bath amenities
- Digital alarm clock
- Executive business center
- Executive Business Center
- Fitness Studio
- Foreign currency exchange
| - Hairdryer
- High speed Internet access
- Individual climate control
- In-room movies
- In-room refreshment center
- Iron and ironing board
- Massage Services
- Multiple dual-line telephones
- Nightly turn-down service
- One-day laundry and dry cleaning
- Plush terry robes
- Safety deposit boxes
- Twice daily complete housekeeping service
- Voice message service
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Internet Links |
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How to Apply |
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Job #117092 — Group Rooms Coordinator
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