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Director of Catering
Outstanding opportunity at the 4-diamond InterContinental Hotel in the Plaza. Our company added over 10 upscale hotels this year and continuing to expand. |
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Why You Want to Work for Us |
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- This hotel provides an outstanding level of Culinary Product, far and away superior to any other product in the area.
- High service and guest satisfaction level.
- Freshly renovated.
- Strong supporting team and Executive Committee Members.
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Training We Provide |
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Weekly training sessions highlight Selling Techniques, Delphi Applications, Prospecting tips, procedural assignments. Formal IHG Training sessions at offsite locations.
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Typical Promotion Paths |
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TPG is a growing company currently operating over 66 hotels with plans for rapid expansion. Opportunity for advancement not only within the Brand, but across the TPG portfolio.
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Who Will this Job Appeal To? |
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- Someone who enjoys a property that aggressively sells social and other catering functions.
- An individual who enjoys selling a property that professionally services groups.
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The Ideal Candidate for this Position |
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Someone with a strong desire to provide a high level of Culinary product and service. An individual with experience in large social events (weddings to 600), 50/50 Group to Social. A person that is fun, outgoing, and knows how to be a leader and motivator.
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About the Boss |
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Understands 4-5 Star product and service, keen awareness and desire to drive revenue, motivational skills, strong leadership qualiies.
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Scope of this Position |
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- Position is responsible for long and short term forecasting and the day-to-day sales operations of the Catering department. Targets areas to increase revenue and meet sales quota. Works with other memebers of managemenet to ensure quality, cost satisfaction and profitability.
- Develop, recommend, implement and manage the catering budget, sales and marketing strategy/plan, goals and forecasts to maximize the hotel's public meeting space and meet/exceed management expectations.
- Develop and implement special packages and create new menus within corporate guidelines while keeping abreast of the competition's products, strengths and weaknesses to continually improve revenues and profit margins while maintaining quality.
- Solicit, negotiate and book new and repeat business while adhering to prime time selling standards through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals.
- Manage the day to day sales activities and human resources in the department in order to attract, retain and motivate catering sales managers and associates; train, develop, empower, coach, counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, and discipline as appropriate.
- Coordinate and assist in planning catering service/banquet operations through the Banquet Manager and implement company programs (Corporate/Franchiser) in the Catering Department to ensure compliance with LSOP's and SOP's, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality are provided to the hotel customers.
- Lead, supervise and develop staff of up to 4 managers.
- Review and direct the work of outside contractors maximizing revenues while ensuring set-up, pricing and following through meets hotel and corporate quality standards and customer satisfaction is achieved.
- Requires a minimum of 3-5 year(s) of experience.
- This position reports to: Director of Sales and Marketing
- Must have experience at properties of similar size and quality.
- Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
- Maintain or exceed budgeted sales and profits in all catering areas.
- Develop and implement effective marketing plans for generating catering revenues.
- Experience evaluating each piece of catering business to ensure business can be properly serviced.
- Carefully review all contracted services to assure proper contribution to profits.
- Understand role market fluctuations have on up-selling opportunities.
- Re-book business before they leave.
- Experience providing A /V equipment and operating A/V as a profit center.
- Optimize room rental charges.
- Maintain close client relationships with in-house groups.
- Monitor sales performance of Catering Sales Managers.
- Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.
- Maintain ongoing training program for Catering and Banquet staffs.
- Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
- Work closely with Chef on pricing specialty menus.
- Audit log book daily.
Managerial Requirements:
- Clear, concise written and verbal communication skills.
- Ability to sell concepts and ideas to management, peers, and employees.
- Experience making presentations in front of groups.
- Demonstrate team building experience.
- Demonstrate ability to lead by example.
- Build morale and spirit.
- Use a "hands-on" approach to management.
- Experience communicating, training, and managing multi-lingual staffs.
- Instill a guest service attitude in all employees.
- Coach employees how to resolve and de-escalate conflicts.
Business Skills:
- Strong technical skills.
- Excellent time management skills.
- Strong organizational skills.
- Good knowledge of computers.
- Strong customer service orientation and skills.
- Excellent listening skills.
- Exceptional detail in follow-up.
- Strong budgetary, projections, and cost control skills.
- Excellent cost control skills
- Ability to produce consistent profits.
- Follow/enforce company policies and procedures.
- Assume responsibility/accountability.
- Excellent safety and sanitation skills.
- Understand security requirements.
- Provide overall direction, coordination, and ongoing evaluation of operations.
- Creative problem solving skills.
- Ability to quickly evaluate alternatives and decide on a plan of action.
- Teach suggestive selling techniques.
- Forecasting skills.
- Solid skills selling and negotiating programs/projects.
- Consistently call on new customers and develop new business.
- Involved with local community to develop business.
- Juggle and balance needs of company and owner.
Educational Requirements:
- BA/BS 4-5 year degree or foreign equivalency.
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Compensation |
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| Salary | Based on experience |
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Benefits |
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- Medical Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Dry Cleaning/Laundry
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- Free Parking
- Meals
- Matching 401-k
- Educational Assistance
- An Equal Opportunity Employer
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How to Apply |
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Job #116973 — Director of Catering
InterContinental Kansas City |
401 Ward Parkway
Kansas City, MO 64112 |
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Management |
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Property Description |
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Known for contemporary elegance, the InterContinental Kansas City at the Plaza offers exceptional service, luxurious guest rooms and superb meeting facilities, all just steps away from the Country Club Plaza entertainment district.
The Plaza is an outdoor museum of romantic Spanish architecture and European art, boasting more than 180 stores and distinctive boutiques and an eclectic mix of over two dozen restaurants. |
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Property Statistics |
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Food & Beverage Outlets |
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| Restaurants |  Casual/3 meal
Steakhouse
| Sushi Bar
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| | Lounges | Entertainment
Lounge
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Amenities |
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| Hotel Amenities | - 1 Outdoor Pool
- 1 Fitness Facility
| - Concierge services
- High Speed Internet-All Rooms
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Internet Links |
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How to Apply |
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Job #116973 — Director of Catering
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