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Guest Services Manager
New opportunity in beautiful Telluride, Co. Come work in a growing industry. |
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About the Incumbent... |
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This is a newly created position.
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Why You Want to Work for Us |
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This is a warm friendly environment. With many opportunities for advancement.
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About the Management Team |
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The management team is kind and friendly. They are happy to give concise direction when needed.
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Training We Provide |
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The training is individulaized for each position and person. The management gives you specific and concise instruction in order to do your job well.
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How a Person Can Make an Impact in This Job |
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The person for this job will be evlauated by their customer service and organizational skills as well as their ability to work well with others.
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Who Will this Job Appeal To? |
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- A person that would love to work in the beautiful San Juan Mountains.
- A person that is able to live and work in a small community.
- A person who enjoys autonomy within broadly defined guidelines.
- Individuals who enjoy working at a property that develops people for promotion.
- Someone who wants to join a very progressive company.
- An individual looking for promotion.
- An individual who enjoys selling room upgrades and return reservations.
- A person who enjoys a property that provides ongoing training to Front Office employees.
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The Ideal Candidate for this Position |
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The ideal candidate for this job would be very customer service oriented and works well with other managemet. They would have the ability to lead their employees through example and have high organizational skills. We prefer experience in the Hotel/ Property management industry and knowledge of the reservation nexus computer program is a plus.
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Scope of this Position |
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- Position will be responsible for supervising/managing/overseeing the following departments: 1
- Approximate full time staff under this position: 5
- Approximate part time staff under this position: 5
- This position reports to: general manager
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
- Familiar with Front Office/Reservations training techniques.
- Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.
Managerial Requirements:
- Clear, concise written and verbal communication skills.
- Maintain a good working relationship with guests, groups, and personnel from other departments.
- Demonstrate team building experience.
- Demonstrate ability to lead by example.
- Build morale and spirit.
- Participative management style.
- Use a "hands-on" approach to management.
- Abilities to inspire, train, and develop people for promotion.
- Instill a guest service attitude in all employees.
- Instill a "can-do" attitude in employees.
- Coach employees how to resolve and de-escalate conflicts.
- Instill a calm, organized approach in all situations.
Business Skills:
- Excellent time management skills.
- Strong organizational skills.
- Good knowledge of computers.
- Strong customer service orientation and skills.
- Excellent listening skills.
- Exceptional detail in follow-up.
- Follow/enforce company policies and procedures.
- Resolve problems.
- Assume responsibility/accountability.
- Create courteous, friendly, professional work environment.
- Creative problem solving skills.
- Ability to quickly evaluate alternatives and decide on a plan of action.
- Think creatively.
Educational Requirements:
- High School degree or equivalent.
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Benefits |
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- benifits a possibility
- housing allowance a possibility
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- end of season bonus a possibility
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How to Apply |
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Job #116036 — Guest Services Manager
Bear Creek Lodge |
135 San Joaquin
Telluride, CO 81435 |
| Phone | (970) 369-4900 | | Reservations | 1-800-537-4781 |
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Management |
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Property Description |
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On the apron of the Lizard Head Wilderness, tucked away in the breathtakingly beautiful San Juan mountains, in the middle of the world famous Telluride Ski and Golf resort, Bear Creek Lodge brings wilderness and luxury together in an incomparable experience, certain to send your spirits soaring.
All 32 residences are 1, 2, 3, or 4 bedroom with luxury accommodations including swimming pool, indoor and outdoor hot tub, fitness center, sauna, board room, business center, ski in ski out, and much more. |
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Why People Like to Work for Us |
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- warm friendly working environment
- competitive pay
- advancement opportunities available
- benifits available
- bonus opportunities available
- ski pass available
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Property Statistics |
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| Number of rooms | 32 |
| Meeting rooms | 1 |
| Number of employees | 35 |
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| | Our top markets | |  Travel & Tourism
Leisure
Group
| | Peak season | | ski | | Computer software | | resnexus, microsoft |
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| Revenues |
ADR | $450.00 |
Annual Revenue | $2MM |
Rooms Revenue | $2MM |
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Amenities |
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| Hotel Amenities | - 1 Outdoor Pool
- In-room whirlpool/jacuzzi available
- Outdoor hot tubs
- 1 Fitness Facility
- 1 Spa
- Business Center
- Concierge services
- High Speed Internet-All Rooms
| - In-room coffee/tea
- In-room refrigerator
- In-room microwave
- Newspaper (Mon-Fri)
- Each room is a full luxury condo
- 1-4 bedroom
- ski in/ ski out
| | Spa Amenities | |
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Internet Links |
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How to Apply |
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Job #116036 — Guest Services Manager
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