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Front Office Manager
Front Desk Professional Needed! |
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Who Will this Job Appeal To? |
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- A person who is comfortable in a highly structured environment.
- A person who enjoys autonomy within narrowly defined guidelines.
- Individuals who enjoy working at a property that develops people for promotion.
- People who enjoy working at a property that takes an active role in the community.
- Someone who wants to join a very progressive company.
- An individual who enjoys selling room upgrades and return reservations.
- A person who enjoys a property that provides ongoing training to Front Office employees.
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Scope of this Position |
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- Position will be responsible for supervising/managing/overseeing the following departments: Front Desk, PBX, Front Services
- In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Front Desk, PBX, Front Services
- Requires a minimum of 2 year(s) of supervisory experience.
- Requires a minimum of 2 year(s) of experience.
- Approximate full time staff under this position: 20
- This position reports to: Assistant General Manager
- Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
- Must live in the local area or within commuting distance.
- Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, Bell staff, and Guest Services.
- Ability to motivate Front Office & Reservations Employees to continuously upsell.
- Familiar with Front Office/Reservations training techniques.
- Experience consistently outperforming competitive properties.
- Track record training, cross training and developing employees for promotions.
- Verifiable record improving guest service and satisfaction.
- Understand scheduling to optimize financial performance while meeting employee scheduling.
- Track record resolving customer complaints to benefit of guests and the property.
- Assure guest expectations are exceeded through proper employee training.
- Participate in MOD program.
Managerial Requirements:
- Clear, concise written and verbal communication skills.
- Ability to sell concepts and ideas to management, peers, and employees.
- Demonstrate team building experience.
- Demonstrate ability to lead by example.
- Build morale and spirit.
- Participative management style.
- Use a "hands-on" approach to management.
- Solid career progression up through the ranks.
- Abilities to inspire, train, and develop people for promotion.
- Experience communicating, training, and managing multi-lingual staffs.
- A mentor who has inspired, trained, and developed people for promotion.
- Experience training and cross-training employees.
- Instill a guest service attitude in all employees.
- Instill a "can-do" attitude in employees.
- Coach employees how to resolve and de-escalate conflicts.
- Instill a calm, organized approach in all situations.
Business Skills:
- Excellent time management skills.
- Strong organizational skills.
- Good knowledge of computers.
- Strong customer service orientation and skills.
- Excellent listening skills.
- Exceptional detail in follow-up.
- Solid scheduling experience.
- Follow/enforce company policies and procedures.
- Resolve problems.
- Assume responsibility/accountability.
- Excellent safety and sanitation skills.
- Understand security requirements.
- Create courteous, friendly, professional work environment.
- Creative problem solving skills.
- Think creatively.
Educational Requirements:
- High School degree or equivalent.
- Technical school or formal technical skills training.
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Compensation |
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| Salary | Very Competitive Salary Package |
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Benefits |
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| Paid Vacation | 10 days after 1st year
15 days after 7th year
| | Paid Sick Leave | Yes |
- Medical Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Free Parking
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- Meals
- Matching 401-k
- Educational Assistance
- Company Hotel Travel Discounts
- An Equal Opportunity Employer
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How to Apply |
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Job #115367 — Front Office Manager
Hilton Waikiki Prince Kuhio |
2500 Kuhio Avenue
Waikiki Beach, HI 96815 |
| Phone | (808) 922-0811 | | Reservations | (888) 557-4422 |
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Management |
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Property Description |
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Located in the Heart of Waikiki, just steps from Waikiki beach and easy walking distance to the Honolulu Zoo, Kapiolani Park and Waikiki Aquarium. The award winning, 37-story Waikiki Prince Kuhio offers spectacular Ocean and Mountain views. Location and amenities are perfect for business and leisure travel.
For a true island experience, there are the Executive rooms and suites located on the 32th thru 37th floors with more amenities and services including a private lounge and host.
We invite you to come and experience the difference $65 million of upgrades has produced. Specific Improvements to the property's common areas include a new grand entrance fronting Kuhio Avenue including a cascading waterfall and native plants; complete floor to ceiling refurbishment of the lobby, guestrooms, MAC 24/7 Restaurant,concierge desk, and lobby bar. A "Hawaii sense of place" influenced the renovations to all meeting facilities with cutting-edge technology offering High-speed Internet access and Wi-Fi wireless in all meeting space. |
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Why People Like to Work for Us |
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Excellent Training Programs
We promote from within whenever possible
Low Turnover
401K plan
Room discounts at all Stanford Hotels
and additional room discouts at all Hilton family of brand hotels. |
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Awards |
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- Winner 2007 Hilton DIAMOND PROPERTY RENOVATION AWARD - 500 Rooms or Larger
- MAC 24 /7 - Voted Best Late-Night Eats – Best of Honolulu 2008
- Association Meetings magazine Inner Circle Award winner for 2005!
- Received the North America e-Marketer of the Year award from TravelClick for 2003.
- Voted the Best Hotel for 2002 on the Island of Oahu, from Rendezvous Tours.
- 3 Diamond AAA rating
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Property Statistics |
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Food & Beverage Outlets |
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| Restaurants |  Casual/3 meal
Poolside
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| | Lounges | Lobby
Poolside
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Amenities |
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| Hotel Amenities | - 1 Outdoor Pool
- Outdoor hot tubs
- 1 Fitness Facility
- Business Center
- Concierge services
- Dual Line Telephones
- Data ports
- High Speed Internet-All Rooms
- In-room coffee/tea
- In-room safe
- In-room refrigerator
| - Newspaper (Mon-Fri)
- The new lobby bar, Waikiki's most sophisticated!
- MAC 24/7 Restaurant
- Hang 10 Pool deck & poolside bar
- Full ADA compliant rooms
- Executive Concierge level with private lounge
- 42" flat screen Plasma Televisions with GuestLink system
- Multilingual Staff
- Complimentary Wi-Fi Hot Spot in lobby,lounge & pool deck
- 100% Smoke free guest rooms
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Internet Links |
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Map |
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How to Apply |
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Job #115367 — Front Office Manager
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